Reviews often point to product failures across categories, including pilling, holes, torn seams, and hardware coming off. Several customers say the company’s policies or staff refused returns, exchanges, or compensation for damaged or missing items. A few reviewers describe fast shipping, easy returns, or a good in-store visit. Many negative reviews link defects with disputed fixes or shipping charges.
Examples from available reviews (Aug 2022 – Mar 2026).
Sweater lost shape after two wears and company refused appropriate remedy.
“the sweater has completely lost its structural integrity.”
Order marked delivered but package was missing and company denied responsibility.
“they are not responsible for lost or stolen items.”
Multiple orders completed smoothly with prompt shipping and easy returns.
“Prompt shipping, reasonable speed on return processing.”
In-store visit offered personalized service and high-quality California-inspired products.
“my visit to Jenni Kayne exceeded all expectations”
Many reviewers describe post-purchase help as unresponsive and say remedies were disputed. Several mention strict final-sale rules, exchanges being refused, and limited or slow follow-up on lost shipments. One review stands out for fast shipping and an easy return.
Some customers say the materials or construction did not match what they expected, raising doubts about the price. Several mention surprise cross-border fees and duty bills that pushed the total higher. A small number report fair value when the order and returns went smoothly.
Online shoppers often describe friction around returns and exchanges, along with shipping disputes. One reviewer notes an in-store visit with personal help and strong product presentation. That store experience appears rarely compared with the number of negative online accounts.
Many reviews describe durability issues: sweaters that pill or develop holes, dresses and sofas that tear, straps or screws that fail, and chemical smells in accessories. Several customers say items arrived damaged or wore down after only a few uses. A few reviews praise quality, but they are much less common.
Several reviewers say shipping costs, international duties, and responsibility for lost packages were not clearly explained. Many describe little follow-up from customer service once an issue was opened. One review is an exception, citing clear and timely return handling.
The reviews show a sharp split between many low-star reports of product problems and refused help, and a small group of positive experiences. Most describe dissatisfaction with durability and how issues were handled after purchase. A minority report smooth orders or a good store visit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sweater lost shape after two wears and company refused appropriate remedy.
“the sweater has completely lost its structural integrity.”
International orders cannot be returned or exchanged, causing customer frustration.
“they refuse to take returns and exchanges on International Orders.”
Longtime customer praises products but reports very poor customer service.
“the customer service has become unbelievably bad.”
Cashmere hoodie felt low-quality and had sizing issues compared to prior purchases.
“Didn’t look or feel like cashmere.”
Dress tore on first wear due to poor workmanship and service refused remedy.
“was incredibly fragile and tore the first time she wore it.”
Longtime customer reports product quality has deteriorated.
“the quality of the products has deteriorated.”
Bag fell apart and customer service refused appropriate recourse.
“the bag began to fall apart.”
Order marked delivered but package was missing and company denied responsibility.
“they are not responsible for lost or stolen items.”
Order marked delivered but was missing and company refused responsibility.
“they are not responsible for lost or stolen items.”
Reviewer reports extremely poor customer service and subpar product quality.
“Extremely poor customer service, and quality of product is subpar.”
Canadian customer cannot return items and feels misrepresented.
“No returns allowed from Canada but they can sell to us.”
Sofa arrived damaged with poor packaging and construction concerns.
“The slip cover was uneven and a tear in the back at the seam.”
First-time buyer couldn't exchange an oversized jacket due to final sale policy.
“Final Sale; no exchanges.”
Sweater pilled after one wear and customer service refused returns.
“Within one wear it was pilling terribly all over.”
Sweater developed a hole after few wears and customer service offered no help.
“the sweater got a hole in the armpit area.”
Multiple orders completed smoothly with prompt shipping and easy returns.
“Prompt shipping, reasonable speed on return processing.”
Item lost and customer service provided poor, infrequent follow-up.
“Really Terrible customer service.”
Customer couldn't return or exchange sweater and faced restocking fees.
“they have no exchange process and won’t honor the original sale price.”
Screws fell out of sandals repeatedly and company wouldn't refund.
“the screws fall out leaving the sandals unwearable.”
Canadian customer received large duty bill and company offered no assistance.
“I received a duty bill for a dress I ordered.”
Customer received unexpected $300 FedEx bill and company didn't engage.
“Their shipping costs are hidden to Canada!”
Hat arrived smelling of chemicals and differed from online photos.
“The hat I ordered arrived reeking of chemicals”
Safari hat frayed and strap tore after few wears; no replacement offered.
“the leather strap also tore within a handful of times wearing it.”
Needed an exchange but sale item exchanges were not allowed.
“exchanges are not allowed if an item is on sale.”
One sweater arrived defective but final sale policy prevented return.
“one sweater arrived defective”
Jenni Kayne offers a beautifully curated selection of California-influenced designs for both the wardrobe and home. My recent shopping experience at their store proved to be absolutely delightful.
Walking into Jenni Kayne, I was immediately struck by the warm and welcoming atmosphere. The minimalist decor with natural wood furnishings added an element of sophistication giving off an air of luxury, yet still retaining a feeling of comfort.
The sales associates were incredibly knowledgeable about every piece in the store; they knew all of the details from materials used down to construction methods making me feel confident in my purchases.
Each article carefully displayed had its unique touch -from beautiful hand-woven textiles to organic skincare products- that showcased different elements from Californian design culture.
Checkout was quick but not rushed as time was given for personal attention such as packaging items carefully whilst wrapping them with craft paper and tying each closed using special ribbon giving it extra care.
Overall, my visit to Jenni Kayne exceeded all expectations due to their personalized service and wide variety of high-quality goods reflecting true-California style influence.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jenni Kayne is an American lifestyle brand that designs and sells women’s apparel, knitwear, and accessories. It offers cashmere sweaters, dresses, outerwear, footwear, and home items such as textiles and furniture. Jenni Kayne sells online and runs physical boutiques in select U.S. locations. The brand releases seasonal collections and editorial content that covers materials, sizing, and styling.