Across these reviews, consumers frequently report product defects (apparel, shoes, bags, furniture), delivery or loss issues, and restrictive return/exchange policies. Several reviewers call out high price points relative to quality and express frustration with slow or unhelpful customer service responses. A small number of visits to physical stores describe a positive, attentive in-store experience and careful packaging. If you consider buying from Jenni Kayne, review the return and international shipping policies carefully, inspect items on delivery, and consider purchasing in-store when possible to verify fit and quality before purchase.
Examples from available reviews (Aug 2022 – Feb 2026).
In-store visit offered personalized service and high-quality California-inspired products.
“my visit to Jenni Kayne exceeded all expectations”
Bag fell apart and customer service refused appropriate recourse.
“the bag began to fall apart.”
Order marked delivered but package was missing and company denied responsibility.
“they are not responsible for lost or stolen items.”
Sofa arrived damaged with poor packaging and construction concerns.
“The slip cover was uneven and a tear in the back at the seam.”
Most reviewers report poor customer service, slow follow-up, and restrictive return/exchange rules; a few cite helpful in-store staff and timely processing.
Many customers say items feel overpriced relative to reported defects, rapid wear, or damaged arrivals, leading to dissatisfaction with the price-to-quality balance.
One detailed review praises the calm, minimalist store layout, attentive checkout, and personable staff; few reviews comment on site or app usability.
Numerous complaints describe defective or quickly deteriorating items across categories — sweaters pilling or tearing, sandals failing, bags falling apart, damaged furniture.
Frequent issues raised about delivery handling, lost/stolen packages, international duties, investigation delays, and unclear or unhelpful responses from support teams.
Most reviewers report negative overall experiences driven by product defects, delivery problems, and unsatisfactory customer support; a minority had positive store visits.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Sweater lost shape after two wears and company refused appropriate remedy.
“the sweater has completely lost its structural integrity.”
International orders cannot be returned or exchanged, causing customer frustration.
“they refuse to take returns and exchanges on International Orders.”
Longtime customer praises products but reports very poor customer service.
“the customer service has become unbelievably bad.”
Cashmere hoodie felt low-quality and had sizing issues compared to prior purchases.
“Didn’t look or feel like cashmere.”
Dress tore on first wear due to poor workmanship and service refused remedy.
“was incredibly fragile and tore the first time she wore it.”
Longtime customer reports product quality has deteriorated.
“the quality of the products has deteriorated.”
Bag fell apart and customer service refused appropriate recourse.
“the bag began to fall apart.”
Order marked delivered but package was missing and company denied responsibility.
“they are not responsible for lost or stolen items.”
Order marked delivered but was missing and company refused responsibility.
“they are not responsible for lost or stolen items.”
Reviewer reports extremely poor customer service and subpar product quality.
“Extremely poor customer service, and quality of product is subpar.”
Canadian customer cannot return items and feels misrepresented.
“No returns allowed from Canada but they can sell to us.”
Sofa arrived damaged with poor packaging and construction concerns.
“The slip cover was uneven and a tear in the back at the seam.”
First-time buyer couldn't exchange an oversized jacket due to final sale policy.
“Final Sale; no exchanges.”
Sweater pilled after one wear and customer service refused returns.
“Within one wear it was pilling terribly all over.”
Sweater developed a hole after few wears and customer service offered no help.
“the sweater got a hole in the armpit area.”
Multiple orders completed smoothly with prompt shipping and easy returns.
“Prompt shipping, reasonable speed on return processing.”
Item lost and customer service provided poor, infrequent follow-up.
“Really Terrible customer service.”
Customer couldn't return or exchange sweater and faced restocking fees.
“they have no exchange process and won’t honor the original sale price.”
Screws fell out of sandals repeatedly and company wouldn't refund.
“the screws fall out leaving the sandals unwearable.”
Canadian customer received large duty bill and company offered no assistance.
“I received a duty bill for a dress I ordered.”
Customer received unexpected $300 FedEx bill and company didn't engage.
“Their shipping costs are hidden to Canada!”
Hat arrived smelling of chemicals and differed from online photos.
“The hat I ordered arrived reeking of chemicals”
Safari hat frayed and strap tore after few wears; no replacement offered.
“the leather strap also tore within a handful of times wearing it.”
Needed an exchange but sale item exchanges were not allowed.
“exchanges are not allowed if an item is on sale.”
One sweater arrived defective but final sale policy prevented return.
“one sweater arrived defective”
Jenni Kayne offers a beautifully curated selection of California-influenced designs for both the wardrobe and home. My recent shopping experience at their store proved to be absolutely delightful.
Walking into Jenni Kayne, I was immediately struck by the warm and welcoming atmosphere. The minimalist decor with natural wood furnishings added an element of sophistication giving off an air of luxury, yet still retaining a feeling of comfort.
The sales associates were incredibly knowledgeable about every piece in the store; they knew all of the details from materials used down to construction methods making me feel confident in my purchases.
Each article carefully displayed had its unique touch -from beautiful hand-woven textiles to organic skincare products- that showcased different elements from Californian design culture.
Checkout was quick but not rushed as time was given for personal attention such as packaging items carefully whilst wrapping them with craft paper and tying each closed using special ribbon giving it extra care.
Overall, my visit to Jenni Kayne exceeded all expectations due to their personalized service and wide variety of high-quality goods reflecting true-California style influence.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jenni Kayne is a lifestyle brand offering women's apparel, accessories and home goods with a minimalist, California-inspired aesthetic. The company sells through e-commerce and retail stores and is positioned at a premium price point. Consumers researching Jenni Kayne often look for information on product construction, return and shipping policies, and in-store versus online shopping experiences.