Reviews Analyzed
21
We Collect & Analyze Reviews
Jenni Kayne
Experiences & Reviews
Jenni Kayne is a lifestyle brand offering women's apparel, accessories and home goods with a minimalist, California-inspired aesthetic. The company sells through e-commerce and retail stores and is positioned at a premium price point. Consumers researching Jenni Kayne often look for information on product construction, return and shipping policies, and in-store versus online shopping experiences.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
25d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report poor customer service, slow follow-up, and restrictive return/exchange rules; a few cite helpful in-store staff and timely processing.
Share of mentions
Weak
25%
💰
Value for money
Many customers say items feel overpriced relative to reported defects, rapid wear, or damaged arrivals, leading to dissatisfaction with the price-to-quality balance.
Share of mentions
Weak
17%
⚡
User experience
One detailed review praises the calm, minimalist store layout, attentive checkout, and personable staff; few reviews comment on site or app usability.
Share of mentions
Mixed
1%
🔧
Product quality
Numerous complaints describe defective or quickly deteriorating items across categories — sweaters pilling or tearing, sandals failing, bags falling apart, damaged furniture.
Share of mentions
Weak
16%
📞
Communication
Frequent issues raised about delivery handling, lost/stolen packages, international duties, investigation delays, and unclear or unhelpful responses from support teams.
Share of mentions
Weak
16%
⭐
Overall experience
Most reviewers report negative overall experiences driven by product defects, delivery problems, and unsatisfactory customer support; a minority had positive store visits.
Share of mentions
Weak
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
Reviewing Jenni Kayne: A True Reflection Of Californian Influence Entwined With Luxury And Comfort
"Jenni Kayne offers a beautifully curated selection of California-influenced designs for both the wardrobe and home. My recent shopping experience at their store proved to be absolutely delightful. Walking into Jenni Kayne, I was immediately struck by the warm and welcoming atmosphere. The minimalist decor with natural wood furnishings added an element of sophistication giving off an air of luxury, yet still retaining a feeling of comfort. The sales associates were incredibly knowledgeable about every piece in the store; they knew all of the details from materials used down to construction methods making me feel confident in my purchases. Each article carefully displayed had its unique touch -from beautiful hand-woven textiles to organic skincare products- that showcased different elements from Californian design culture. Checkout was quick but not rushed as time was given for personal attention such as packaging items carefully whilst wrapping them with craft paper and tying each closed using special ribbon giving it extra care. Overall, my visit to Jenni Kayne exceeded all expectations due to their personalized service and wide variety of high-quality goods reflecting true-California style influence."
Torrey
Collected.reviews
Aug 07, 2022
Featured for: In-store positive service and quality
Extremely Disappointed
"Extremely Disappointed – Poor Quality & Absurd Customer Service Policy As a longtime Jenni Kayne customer who owns multiple sweaters and home items, I..."
Alisha Greenwald
Trustpilot
Oct 01, 2025
Featured for: Product failure and strict return policy
In early February 2025 I received…
"In early February 2025 I received notification that my order of a dress and shoes totaling $800 had been delivered but when I went out to my porch it..."
Hendrike Stark
Trustpilot
Oct 01, 2025
Featured for: Missing delivery and investigation delay
Jenni Jayne Harbor Sofa
"Purchased the Harbor sofa from Jenni Kayne. It arrived hanging off the back of a pick up truck. The slip cover was uneven and a tear in the back at th..."
Doris williams
Trustpilot
Oct 01, 2025
Featured for: Damaged furniture delivery, packaging issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jessica Slice
trustpilot.com
Oct 01, 2025
Quality deterioration
I have been shopping here for years, but the quality of the products...
A
Alisha Greenwald
trustpilot.com
Oct 01, 2025
Extremely Disappointed
Extremely Disappointed – Poor Quality & Absurd Customer Service Policy As a longtime Jenni Kayne customer who owns multiple sweaters and home items, I...
H
Hendrike Stark
trustpilot.com
Oct 01, 2025
In early February 2025 I received…
In early February 2025 I received notification that my order of a dress and shoes totaling $800 had been delivered but when I went out to my porch it...
A
Amanda Sinagoga
trustpilot.com
Oct 01, 2025
Buyer Beware: High End Brand, Low End Service.
On December 6 2024 I received notification that my order of a sweater and body lotion totaling just under $500 had been delivered but when I went out...
M
Michelle
trustpilot.com
Oct 01, 2025
Extremely poor customer service
Extremely poor customer service,...
K
Ken Elliott
trustpilot.com
Oct 01, 2025
Do not buy if you live in Canada!!
No returns allowed from Canada but they can sell to us. The mule shoes are not as representated on the site, really bad...
D
Doris williams
trustpilot.com
Oct 01, 2025
Jenni Jayne Harbor Sofa
Purchased the Harbor sofa from Jenni Kayne. It arrived hanging off the back of a pick up truck. The slip cover was uneven and a tear in the back at th...
M
Maura Smith
trustpilot.com
Oct 01, 2025
No exchange policy is outrageous
First time customer. I wasn't sure of my size in this brand, so ordered a Medium. Jacket I ordered is beyond oversized. But, I failed to see the fine...
L
Lori
trustpilot.com
Oct 01, 2025
Poor quality and customer service
Ordered the oversize cotton fisherman sweater. Within one wear it was pilling terribly all over. It was clearly poor quality/defective. Customer servi...
T
Taylor Nottke
trustpilot.com
Oct 01, 2025
Low quality for price point
I ordered the hooded fisherman sweater and after only about three wears, the sweater got a hole in the armpit area. For being almost $500, the quality...
E
Emily W
trustpilot.com
Oct 01, 2025
Good experiences
Ordered many times and have returned a bunch of things. Never had any issues whatsoever. Prompt shipping, reasonable speed on return processing. I do...
J
Jules
trustpilot.com
Oct 01, 2025
Really Terrible customer service
Really Terrible customer service. Once they receive your order and your money they check out. I have had an item lost since June 2024 and the only fol...
L
Laura P
trustpilot.com
Oct 01, 2025
TERRIBLE CUSTOMER SERVICE AND RETURN…
TERRIBLE CUSTOMER SERVICE AND RETURN POLICY… Just don’t even bother! Sweater arrived and appeared to be good quality but it was too large. Attempted t...
M
Martha Heymans
trustpilot.com
Oct 01, 2025
Defective products, don't buy
I bought the Hutton sandals -- two pairs in two different colors -- and on both pairs the screws fall out leaving the sandals unwearable. They're clea...
K
Karen
trustpilot.com
Oct 01, 2025
Beware Canadian customers
Beware Canadian customers. I received a duty bill for a dress I ordered. The dress was $390 and the duty was $249.04. When I contacted the company, th...
C
Cheryl
trustpilot.com
Oct 01, 2025
This is the worst customer service I…
This is the worst customer service I have ever experienced! Their shipping costs are hidden to Canada! Beware shoppers- I received a FedEx bill of $30...
j
janie carlisle
trustpilot.com
Oct 01, 2025
Chemically treated garbage
The hat I ordered arrived reeking of chemicals and looks nothing like the online photo. This is made in China garbage but is marketed as high end clot...
T
Tricia Huguelet
trustpilot.com
Oct 01, 2025
I was extremely disappointed with their…
I was extremely disappointed with their customer service and the poor quality of the Safari Hat purchased. The hat was $215 and frayed in multiple pla...
K
Kathleen McNamara
trustpilot.com
Oct 01, 2025
Jenni Kayne's customer service is awful
Customer service is just awful. Needed to exchange an item for a different size but exchanges are not allowed if an item is on sale. Jenni Kayne does...
R
RC
trustpilot.com
Oct 01, 2025
Defective Merchandise / Poor Customer Service
Recently purchased during a sale. Final sale was stated however one sweater arrived defective and it could not be returned for one in perfect conditio...
Conclusion
Across these reviews, consumers frequently report product defects (apparel, shoes, bags, furniture), delivery or loss issues, and restrictive return/exchange policies. Several reviewers call out high price points relative to quality and express frustration with slow or unhelpful customer service responses. A small number of visits to physical stores describe a positive, attentive in-store experience and careful packaging. If you consider buying from Jenni Kayne, review the return and international shipping policies carefully, inspect items on delivery, and consider purchasing in-store when possible to verify fit and quality before purchase.