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We Collect & Analyze Reviews

Jenny Bird
Experiences & Reviews

Jenny Bird is a contemporary jewelry brand known for fashion-forward, minimalist designs in necklaces, rings, bracelets and earrings. The company sells pieces through its online store and via selected international retailers, aimed at consumers seeking designer costume and gold-dipped jewelry.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1429d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Reviewer reports responsive, helpful customer service: staff answered many emails and offered a refund if the delayed necklace did not arrive before the promised date.

Share of mentions
25%
Mixed
💰

Value for money

No explicit comments on price or perceived value in the available review; the reviewer discusses quality but not cost or price fairness.

Share of mentions
0%
Mixed
⚡

User experience

The review contains no details about site or app usability, checkout flow, or on-site shopping experience; focus is on delivery, communication and product.

Share of mentions
0%
Mixed
🔧

Product quality

Customer describes a 14k gold-dipped brass necklace as beautiful with outstanding quality and states they are very pleased and would recommend it.

Share of mentions
25%
Mixed
📞

Communication

Buyer highlights clear back-and-forth email communication; company replied to multiple messages, explained shipping and offered a refund option if item missed deadline.

Share of mentions
25%
Mixed
⭐

Overall experience

Overall positive purchase: one item arrived early, the other arrived before the birthday; reviewer is satisfied, recommends the product and would buy again.

Share of mentions
25%
Mixed

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Meg R. Mares
Collected.reviews Nov 16, 2021

14k gold-dipped brass necklaces

I ordered two 14k gold-dipped brass necklaces; one for my mom and one for me. My mother's necklace arrived much earlier than predicted, but not mine. I contacted the company and they were very nice to respond to all of my emails (and there were lots of them). They told me that they would refund me for the necklace if it didn't arrive by October 8th, which was the day before my birthday. Well, guess what? My necklace arrived on October 3rd! Awesome!!! I am very pleased with the necklace, it is beautiful and the quality is outstanding. I would highly recommend them and will use them again myself if needed.

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Conclusion

In this review, Jenny Bird is credited for responsive customer communication and a willingness to offer refunds if shipping deadlines aren’t met. The buyer praised the 14k gold-dipped brass necklace for its appearance and quality and said they would recommend and repurchase. The same review also notes uneven delivery timing between two orders, so checking shipping estimates is advisable. Because this analysis is based on a single review, customers should consult additional reviews for a broader view of shipping consistency and value.