The available review highlights problems with product quality, return handling, and company communication. A shopper reported that shoes looked good online but were poor on arrival, and that a return using the provided label resulted in a disputed or missing refund. If you consider buying from Jildor, review the posted return and shipping policies carefully, keep tracking and proof of shipment, and document communications. For additional protection, use a payment method with buyer protection and check multiple reviews to verify consistency in service and product quality.
Examples from available reviews (Feb 2013 – Feb 2026).
Returned expensive shoes that were poor quality; refund was not received.
“Do not order from this site unless you want to risk getting ripped off.”
Single review reports return handling failure: customer used provided return label, company said it never received the shoes and refund was not issued.
Reviewer says shoes were expensive and the quality did not match the price, prompting a return request and dissatisfaction with the purchase value.
No comments about website, checkout, or app experience in the available review; there is insufficient data to assess user experience.
Product judged as poor quality on arrival despite appearing good online; this mismatch led the reviewer to return the item.
Reviewer reports a communication breakdown: after returning the shoes using the supplied label, the company said it never received them.
Overall negative outcome: reviewer lost money after a return dispute and advises others against ordering from the site.
For each review, the core experience based on original source reviews.
Sources: yelp.com (18) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Store is amazing and staff are consistently very helpful.
“the people are ridiculously helpful!”
Store is good but overpriced with limited selection.
“completely overpriced not a large selection either”
Helpful staff found the specific shoes I was seeking.
“the staff is all very sweet and welcoming!”
They sold fake sandals and provided poor returns handling.
“they sold me a pair of fake sandals.”
I ordered a pair of shoes from this company that looked great online. When I received them they appeared to be of poor quality. I decided to return them, since they were very expensive and the quality didn't match the price. I sent them back using their provided return label and when I contacted them to have it taken care of they said that they never received the shoe. So basically I end up paying to send the shoes back and I got screwed out of my money and the shoes. Do not order from this site unless you want to risk getting ripped off.
Received damaged shoes and return handling failed; lost money.
“Shoes came damaged”
Staff are consistently rude and unhelpful during visits.
“they are so rude.”
Ejected from store over child's lack of mask and treated rudely.
“Got kicked out of store rudely bc my just turned 2 yo wasn't wearing a mask.”
Positive online ordering experience and good customer service.
“Great online ordering experience and good customer service.”
Complains of deceptive sale email and questionable business practices.
“their business practices leave much to be desired.”
Experienced very rude customer service as a student visitor.
“I have never experienced such rude customer service.”
Store offers many items and is run by nice people.
“There's something for every female who walks thru their front door.”
Staff located requested Timberlands quickly and provided excellent help.
“Spoke to Erica, who was awesome,”
Multiple visits resulted in no good experiences at this location.
“not once did I have a good experience.”
Staff made bigoted assumptions and greeted customers rudely.
“Amazing shoes, unpleasant and atrocious bed side manner.”
Excellent customer service with helpful, patient staff and longevity.
“Excellent customer service, the staff is very helpful and patient.”
Helpful staff and quick inter-store ordering for sizes and colors.
“They are super helpful and always pleasant.”
Long-established retailer offering creative and basic shoes in top locations.
“They are a fun place to go”
Flat-rate shipping becomes worthwhile when ordering multiple items.
“Flat rate shipping is more of a bargain if you order more than one item.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jildor is a footwear retailer that sells shoes and related accessories through online and retail channels. Consumers researching Jildor typically look for product details (materials, sizing), shipping and return policies, and customer-service practices. This overview is intended to help shoppers find and interpret customer feedback about Jildor before a purchase.