Reviews Analyzed
21
We Collect & Analyze Reviews
JJwinks
Experiences & Reviews
JJwinks is a women’s loungewear and sleepwear brand selling items such as tanks, pajamas, robes and bra-top styles. The brand is commonly purchased online and is frequently discussed for fabric feel, fit, durability, customer service and shipping experiences.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Reviewers report both prompt, helpful responses and on-the-ground service failures: some praise replacements and attentive service, others describe rude or inattentive staff.
Share of mentions
Mixed
11%
💰
Value for money
Shoppers often like the design and comfort but question long-term value; several call items a worthwhile splurge while others cite poor durability for the price.
Share of mentions
Mixed
11%
⚡
User experience
Transaction and returns are typically smooth for many buyers, but a minority report slow delivery, sizing guidance problems, or confusing in-store interactions.
Share of mentions
Mixed
6%
🔧
Product quality
Most reviews highlight very soft, flattering fabrics and good fit; a notable subset report pilling, seams or fabric failing over time or after washes.
Share of mentions
Mixed
29%
📞
Communication
Communication experiences vary: some customers received quick, helpful replies and replacements; others report unanswered emails or being ignored when seeking help.
Share of mentions
Mixed
12%
⭐
Overall experience
Overall impressions lean positive: many buyers call the garments comfortable and flattering and recommend the brand, despite recurring durability and service exceptions.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
comfortable bra-free wear
"I am writing to you today to voice my experience at JJwinks. I initially contacted them because they offered comfortable bra-free wear. They failed to help me and instead made me choose a size that did not feel right. The women working there were unprofessional and I will not recommend the store. I reached out to them for help and felt like an invisible person. The first attendant was staring at me for several minutes without even acknowledging my presence. When another arrived she did not stop to talk but only said: here where's the size that i need. And I answered with a smile and emphasized with a pointing to my chest that they are on the wrong spot. She walked away like im a nuisance saying "Dont worry ill take care of you." Seven hours later I was left there swinging in confusion because she never came back to address my issue but instead was standing near the aisle as her co-workers took care of other customers.
"
Quenslavia
Collected.reviews
Dec 17, 2021
Featured for: in-store service failure, ignored customer
After about 2 years
"I bought the short robe about two years ago. The fabric is disintegrating. Hole in both elbows. At their prices this should not happen. Also a pair of..."
Brenda Grimm
Trustpilot
Oct 01, 2025
Featured for: long-term fabric disintegration complaint
Excellent customer service
"I was given a JJwinks tank for Christmas and I loved it. However,the fabric didn't hold up as well as I had hoped. Two years later, I commented about..."
Ashley N
Trustpilot
Oct 01, 2025
Featured for: positive customer service replacement example
An extremely slow delivery process
"I am patiently awaiting my delivery from jjwinks-I would have waited to review the product, but the company has sent a few emails asking for a review..."
Roxane
Trustpilot
Oct 01, 2025
Featured for: slow delivery and unsolicited review emails
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Susan Flowers
trustpilot.com
Oct 01, 2025
Love the clothes, but...
Love the concept and design of j.j. winks clothing, however the fabric doesn't hold...
B
Brenda Grimm
trustpilot.com
Oct 01, 2025
After about 2 years
I bought the short robe about two years ago. The fabric is disintegrating. Hole in both elbows. At their prices this should not happen. Also a pair of...
K
Karen Lubben
trustpilot.com
Oct 01, 2025
I ordered a shirt which is very soft &…
I ordered a shirt which is very soft & comfortable. Unfortunately it is also really short. I am 5'7" & the s...
A
Anelisa Garfunkel
trustpilot.com
Oct 01, 2025
I'm so disappointed in this company
I'm so disappointed in this company. I have written two emails to them because the clasp on the shirt that I have is broken. I expected, at the very...
O
Olivia Porter
trustpilot.com
Oct 01, 2025
Beautiful items
Such beautiful items Great fabric and design! Pleasant and soft They want you to be satisfied with their st...
S
St.Louis, MO
trustpilot.com
Oct 01, 2025
Very comfortable clothing
Very comfortable clothi...
E
Erin Wollett
trustpilot.com
Oct 01, 2025
My absolute favorite!!
My absolute favorite!! I recommend JJ Winks to all of my friends. If I could afford it, I would buy all of my gal pals JJ for Christmas but that would...
K
KAT
trustpilot.com
Oct 01, 2025
With gratitude for the value add …
OK, I may officially be addicted to your brand. I absolutely love your fabric which seems like it should be branded as I’ve not run across anything li...
c
customer
trustpilot.com
Oct 01, 2025
Such great products!!
Such great products! I have two nightgowns now and they...
T
Terry Sanders
trustpilot.com
Oct 01, 2025
Super soft and comfy
Super soft and comfy. I love...
P
Pam Begelman
trustpilot.com
Oct 01, 2025
Love the fit
Love the fit - s...
R
Roxane
trustpilot.com
Oct 01, 2025
An extremely slow delivery process
I am patiently awaiting my delivery from jjwinks-I would have waited to review the product, but the company has sent a few emails asking for a review...
C
Cynthia Chapman
trustpilot.com
Oct 01, 2025
JJWinks clothing is the best!
JJWinks clothing is the best! I have many piec...
A
Ashley N
trustpilot.com
Oct 01, 2025
Excellent customer service
I was given a JJwinks tank for Christmas and I loved it. However,the fabric didn't hold up as well as I had hoped. Two years later, I commented about...
K
Kathi M
trustpilot.com
Oct 01, 2025
Awesome bra top!!
I was hesitant in ordering this tank top, mostly due to its cost, but after I received this, WOW!! I am totally impressed by how it really does keep m...
A
Anonymous
trustpilot.com
Oct 01, 2025
Favorite pajamas ever purchased
Favorite pajamas ever purchased. Quality is amazing, fit is thoug...
C
Charity Moreland
trustpilot.com
Oct 01, 2025
I LOVE my JJ Winks
I LOVE my JJ Winks. And their customer service is amazing. Had an issue...
E
Eileen
trustpilot.com
Oct 01, 2025
I have a wardrobe of JJ Winks I love ❤️…
I have a wardrobe of JJ Winks...
L
Lori Leavelle
trustpilot.com
Oct 01, 2025
Best quality
Best quality, beautiful effortless loungewear, that can be worn out as well. Looks chic and...
R
Rita Irvine
trustpilot.com
Oct 01, 2025
Customer service is great
Customer service is great. Replaced a top with some fabric pilling with no hassle. They want you to be ha...
Conclusion
Reviews show consistent praise for JJwinks’ fabric feel, fit and overall comfort, with many customers calling pieces flattering and soft. At the same time reviewers raise recurring concerns about long-term durability (pilling, holes, seams) and occasional slow shipping or unresponsive contacts. Several customers say customer service resolved issues promptly (replacement items or exchanges), while a smaller group report poor in-store interactions or unanswered emails. Prospective buyers should consider trying one piece first, check the brand’s return and replacement policies, and note that value judgments vary based on durability over time.