Reviews show consistent praise for JJwinks’ fabric feel, fit and overall comfort, with many customers calling pieces flattering and soft. At the same time reviewers raise recurring concerns about long-term durability (pilling, holes, seams) and occasional slow shipping or unresponsive contacts. Several customers say customer service resolved issues promptly (replacement items or exchanges), while a smaller group report poor in-store interactions or unanswered emails. Prospective buyers should consider trying one piece first, check the brand’s return and replacement policies, and note that value judgments vary based on durability over time.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were inattentive and gave incorrect sizing assistance.
“They failed to help me and instead made me choose a size that did not feel right.”
Garment fabric disintegrated after two years, showing poor durability.
“The fabric is disintegrating.”
Customer service replaced a worn tank and provided an excellent experience.
“THE BEST CUSTOMER SERVICE EXPERIENCE EVER!”
Order placed January 28 had still not arrived by March 5.
“the parcel has still not arrived.”
Reviewers report both prompt, helpful responses and on-the-ground service failures: some praise replacements and attentive service, others describe rude or inattentive staff.
Shoppers often like the design and comfort but question long-term value; several call items a worthwhile splurge while others cite poor durability for the price.
Transaction and returns are typically smooth for many buyers, but a minority report slow delivery, sizing guidance problems, or confusing in-store interactions.
Most reviews highlight very soft, flattering fabrics and good fit; a notable subset report pilling, seams or fabric failing over time or after washes.
Communication experiences vary: some customers received quick, helpful replies and replacements; others report unanswered emails or being ignored when seeking help.
Overall impressions lean positive: many buyers call the garments comfortable and flattering and recommend the brand, despite recurring durability and service exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Design is liked but fabric deteriorates after a few washes.
“the fabric doesn't hold up.”
Garment fabric disintegrated after two years, showing poor durability.
“The fabric is disintegrating.”
Shirt was soft but too short and did not cover stomach.
“the shirt didn't cover my stomach.”
Company did not respond to two emails about a broken clasp.
“They have never gotten back to me.”
Beautiful, soft fabric and design; reviewer will buy again.
“Great fabric and design!”
Clothing is very comfortable and the transaction was timely.
“Very comfortable clothing.”
Reviewer loves products, recommends them, and finds them a worthwhile splurge.
“My absolute favorite!!”
Reviewer praises unique, high-quality fabric and flattering styles.
“I absolutely love your fabric”
Nightgowns fit well with beautiful fabric and design.
“Great fit, beautiful fabric and design!”
Pajamas and nightgown are super soft and comfortable.
“Super soft and comfy.”
Garment fits well and is very comfortable.
“Love the fit - super comfortable”
Order placed January 28 had still not arrived by March 5.
“the parcel has still not arrived.”
Reviewer loves multiple JJWinks pieces for summer and winter nights.
“JJWinks clothing is the best!”
Customer service replaced a worn tank and provided an excellent experience.
“THE BEST CUSTOMER SERVICE EXPERIENCE EVER!”
Bra top holds breasts well and feels better than regular bras.
“it really does keep my “girls” in place”
Pajamas are high quality, well-fitting, and wash well.
“Favorite pajamas ever purchased.”
Company fixed a top quickly and reviewer remains a loyal customer.
“And their customer service is amazing.”
Reviewer loves their JJ Winks wardrobe and the clothing line.
“I have a wardrobe of JJ Winks I love ❤️”
Loungewear is high quality, chic, and butter soft.
“Best quality, beautiful effortless loungewear”
Customer service replaced a pilled top quickly and without hassle.
“Customer service is great.”
I am writing to you today to voice my experience at JJwinks. I initially contacted them because they offered comfortable bra-free wear. They failed to help me and instead made me choose a size that did not feel right. The women working there were unprofessional and I will not recommend the store. I reached out to them for help and felt like an invisible person. The first attendant was staring at me for several minutes without even acknowledging my presence. When another arrived she did not stop to talk but only said: here where's the size that i need. And I answered with a smile and emphasized with a pointing to my chest that they are on the wrong spot. She walked away like im a nuisance saying "Dont worry ill take care of you." Seven hours later I was left there swinging in confusion because she never came back to address my issue but instead was standing near the aisle as her co-workers took care of other customers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
JJwinks is a women’s loungewear and sleepwear brand selling items such as tanks, pajamas, robes and bra-top styles. The brand is commonly purchased online and is frequently discussed for fabric feel, fit, durability, customer service and shipping experiences.