Reviews show a split picture for Jonathan Adler: some customers report smooth white-glove delivery, careful on-site assembly, and products praised for scent and finish. Other buyers experienced damaged shipments, slow or insufficient customer service, and concerns about pricing or final-sale clarity. Practical steps for shoppers: confirm delivery and packaging options, document condition on receipt, and clarify return/final-sale terms before purchasing. If product longevity or value for money is a priority, consider inspecting specific materials (reviewers singled out acrylic furniture negatively) and asking about warranties or damage policies in advance.
Examples from available reviews (Dec 2021 – Feb 2026).
Damaged sofa arrived and customer service failed to resolve or apologize.
“It was clearly mishandled and poorly packaged from the start.”
First purchase went smoothly with white-glove delivery and no damage.
“The credenza was even more beautiful in person”
Reviewer claims acrylic furniture is poor quality and overpriced.
“All their acrylic furniture is junk”
Pleasant, long-lasting scented candle that provides a luxurious experience.
“its powerful perfume remains in the air for a long time after application.”
Mixed service reports: some praise white-glove delivery and helpful agents; others cite poor handling, slow responses, and refund delays.
Perceived value divides: a candle is described as worth a premium, while some furniture is called overpriced and final-sale policies feel misleading.
Limited UX data: one buyer noted clear website delivery timelines and helpful pre-delivery guidance; few other user-experience comments appear.
Product quality feedback is split: some items praised for scent and finish, while others arrived damaged or were called low quality.
Communication varies: some reviewers report thorough, proactive staff and clear delivery instructions; others report unclear final-sale labeling and poor follow-up.
Overall impressions are mixed: several buyers report satisfying purchases and installation, while others experienced damage, refunds delays, and lost trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Furniture cracked and customer service refused to take responsibility.
“Beautiful Furniture, But Appalling Aftercare and Accountability”
Damaged sofa arrived and customer service failed to resolve or apologize.
“It was clearly mishandled and poorly packaged from the start.”
First purchase went smoothly with white-glove delivery and no damage.
“The credenza was even more beautiful in person”
Reviewer claims acrylic furniture is poor quality and overpriced.
“All their acrylic furniture is junk”
When I think of candlelight, I don't get very excited about the thought of doing something romantic by candlelight.
Compared to the last candle, this one is quite different. I would even go so far as to say that it is the greatest one I've ever used in my professional life.
In addition to having a pleasant scent, its powerful perfume remains in the air for a long time after application. It is the ultimate lighting solution, and everybody who comes into contact with it will be treated to a powerful and luxurious experience as a result of it.
Anybody who has the financial means to acquire this candle should consider doing so, in my opinion.
You are obtaining a high-quality product that will offer you many hours of enjoyment, despite the premium price point.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jonathan Adler is a design brand offering decorative home goods and furniture, including ceramics, lighting, rugs, candles, and accessories. The brand sells products through its website and retail showrooms and is commonly searched for by consumers researching modern, designer home furnishings and decor.