Reviews Analyzed
4
We Collect & Analyze Reviews
Jonathan Adler
Experiences & Reviews
Jonathan Adler is a design brand offering decorative home goods and furniture, including ceramics, lighting, rugs, candles, and accessories. The brand sells products through its website and retail showrooms and is commonly searched for by consumers researching modern, designer home furnishings and decor.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
17d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Mixed service reports: some praise white-glove delivery and helpful agents; others cite poor handling, slow responses, and refund delays.
Share of mentions
Mixed
13%
💰
Value for money
Perceived value divides: a candle is described as worth a premium, while some furniture is called overpriced and final-sale policies feel misleading.
Share of mentions
Weak
19%
⚡
User experience
Limited UX data: one buyer noted clear website delivery timelines and helpful pre-delivery guidance; few other user-experience comments appear.
Share of mentions
Mixed
6%
🔧
Product quality
Product quality feedback is split: some items praised for scent and finish, while others arrived damaged or were called low quality.
Share of mentions
Mixed
25%
📞
Communication
Communication varies: some reviewers report thorough, proactive staff and clear delivery instructions; others report unclear final-sale labeling and poor follow-up.
Share of mentions
Mixed
13%
⭐
Overall experience
Overall impressions are mixed: several buyers report satisfying purchases and installation, while others experienced damage, refunds delays, and lost trust.
Share of mentions
Mixed
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (December 2021 – October 2025).
No longer a JA Fan
"I’ve collected Jonathan Adler furniture for years, and my home is predominantly furnished with their pieces — so it’s especially disappointing to writ..."
dperk
Trustpilot
Oct 01, 2025
Featured for: Damage, refund, delays, policy transparency complaint
Initial Purchase? A Raging Success!
"This was our very first order with Jonathan Adler recently and it could not have gone better. We were nervous with purchasing a large furniture piece,..."
A V A
Trustpilot
Oct 01, 2025
Featured for: Positive delivery, white-glove service, helpful agent
All their acrylic furniture is junk…
"All their acrylic furniture is junk probably made..."
Jr
Trustpilot
Oct 01, 2025
Featured for: Product quality criticized; price/value claim
Pop scented candle
"
When I think of candlelight, I don't get very excited about the thought of doing something romantic by candlelight.
Compared to the last candle, this one is quite different. I would even go so far as to say that it is the greatest one I've ever used in my professional life.
In addition to having a pleasant scent, its powerful perfume remains in the air for a long time after application. It is the ultimate lighting solution, and everybody who comes into contact with it will be treated to a powerful and luxurious experience as a result of it.
Anybody who has the financial means to acquire this candle should consider doing so, in my opinion.
You are obtaining a high-quality product that will offer you many hours of enjoyment, despite the premium price point.
"
James Ziggler
Collected.reviews
Dec 16, 2021
Featured for: Positive scent review; mentions premium price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: October 2025
d
dperk
trustpilot.com
Oct 01, 2025
No longer a JA Fan
I’ve collected Jonathan Adler furniture for years, and my home is predominantly furnished with their pieces — so it’s especially disappointing to writ...
A
A V A
trustpilot.com
Oct 01, 2025
Initial Purchase? A Raging Success!
This was our very first order with Jonathan Adler recently and it could not have gone better. We were nervous with purchasing a large furniture piece,...
J
Jr
trustpilot.com
Oct 01, 2025
All their acrylic furniture is junk…
All their acrylic furniture is junk probably made...
J
James Ziggler
Collected.reviews
Dec 16, 2021
Pop scented candle
When I think of candlelight, I don't get very excited about the thought of doing something romantic by candlelight.
Compared to the last candle, this one is quite different. I would even go so far as to say that it is the greatest one I've ever used in my professional life.
In addition to having a pleasant scent, its powerful perfume remains in the air for a long time after application. It is the ultimate lighting solution, and everybody who comes into contact with it will be treated to a powerful and luxurious experience as a result of it.
Anybody who has the financial means to acquire this candle should consider doing so, in my opinion.
You are obtaining a high-quality product that will offer you many hours of enjoyment, despite the premium price point.
Conclusion
Reviews show a split picture for Jonathan Adler: some customers report smooth white-glove delivery, careful on-site assembly, and products praised for scent and finish. Other buyers experienced damaged shipments, slow or insufficient customer service, and concerns about pricing or final-sale clarity. Practical steps for shoppers: confirm delivery and packaging options, document condition on receipt, and clarify return/final-sale terms before purchasing. If product longevity or value for money is a priority, consider inspecting specific materials (reviewers singled out acrylic furniture negatively) and asking about warranties or damage policies in advance.