Reviews Analyzed
21
We Collect & Analyze Reviews
Joy Love Doll
Experiences & Reviews
Joy Love Doll is an online seller of life‑like adult companion dolls made from materials such as TPE or silicone. People researching the brand should verify product materials, customization options, shipping timelines, return and refund policies, and available customer support channels on the company’s official website before purchase. When evaluating reviews, look for details about delivery, missing parts, and named support contacts to assess post‑sale service and warranty handling.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
29d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many customers report helpful post‑sale support and problem resolution, while others describe delayed shipments, denied returns, or unfulfilled orders.
Share of mentions
Mixed
24%
💰
Value for money
Several reviewers note promotions or good offers and felt the purchase was worth it; some say higher‑end models were too expensive for their budget.
Share of mentions
Strong
6%
⚡
User experience
Some reviewers praised site selection and navigation; a few reported usability issues with certain dolls being hard or uncomfortable to use.
Share of mentions
Mixed
4%
🔧
Product quality
Many buyers describe realistic skin texture, paintwork, and life‑like finishes; other customers report incorrect parts, hard materials, or items not as advertised.
Share of mentions
Mixed
16%
📞
Communication
Multiple customers report quick, helpful responses and named representatives who resolved issues; a minority describe initial contact difficulties later resolved.
Share of mentions
Strong
19%
⭐
Overall experience
Overall impressions skew positive for realism and staff support, but a subset of reviews document non‑delivery, missing components, or refund disputes.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
Realistic Sexual Experience Meets Top-Notch Customer Service
"I recently purchased a Joy Love Doll and I must say, the experience has been nothing short of amazing. From the moment I placed my order online to when it arrived at my doorstep, everything was seamless. What really stood out to me was the wide range of options available on their website. With over 2500 TPE and silicone dolls in all body types and sizes, there is something for every preference. It was easy to navigate through their collection with detailed descriptions and images provided for each doll. Upon receiving my doll, its ultra-realistic features exceeded my expectations. The texture of the skin felt incredibly lifelike which enhanced my sexual experiences immensely. As someone who desired a special customisation order in my love doll's measurements that had not previously been listed online, contacting customer service was pleasant as they were able to provide professional recommendations quickly from start to finish time without any delay concerns. Overall, Joy Love Dolls have impressed me greatly with their exceptional product quality combined with great attention paid towards providing enjoyable customer experiences by enabling smooth communications; topped off by these wonderful realistic sex toys itself! It is definitely worth purchasing from them if you are looking for a high-quality sex or love doll"
Mayert
Collected.reviews
Jun 25, 2022
Featured for: Detailed positive on quality and service
Rachelle was awesome!
"Rachelle was amazing in helping me receive some missing parts to my order and gave continuous feedback as they worked wi..."
Richard Guy
Trustpilot
Oct 01, 2025
Featured for: Praise for Rachelle customer support
Don't ever buy from them
"Don't ever buy from them! SCAM! I bought a doll few months ago and never received it. They provide a fake tracking number. They never shipped anything..."
Luc Bouchard
Trustpilot
Oct 01, 2025
Featured for: Allegation of non-delivery and scam
Wrong opinions and t months for…
"Wrong opinions and t months for delivery, d..."
A American
Trustpilot
Oct 01, 2025
Featured for: Reports hard, uncomfortable doll
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cody
trustpilot.com
Oct 01, 2025
Decent company, can't return dolls unused
Unfortunately you can't return your doll despite having never used it and was sent the...
K
Kero
trustpilot.com
Oct 01, 2025
Perfect customer service
There was some questions on billion and what was on promotion, the compa...
M
Milan Šín
trustpilot.com
Oct 01, 2025
The company,,JLD
The company,,JLD - Dolls™ Joy Love Did not fulfill its obligations arising from the contractual relationship, and...
A
A American
trustpilot.com
Oct 01, 2025
Wrong opinions and t months for…
Wrong opinions and t months for delivery, d...
P
Paul Shaw
trustpilot.com
Oct 01, 2025
Nothing in particular
Good quality mat...
R
Ray Lebonville
trustpilot.com
Oct 01, 2025
JLD is the real deal
After reading some forums and checking out some youtube vids about companion dolls. I felt certain that I was not dealing with a...
P
Peter Cox
trustpilot.com
Oct 01, 2025
They were really helpful with the…
They were really helpful with the information...
k
kerry gordon
trustpilot.com
Oct 01, 2025
Dolls are not as advertised then when…
Dolls are not as advertised then when you want a ref...
R
Richard Guy
trustpilot.com
Oct 01, 2025
Rachelle was awesome!
Rachelle was amazing in helping me receive some missing parts to my order and gave continuous feedback as they worked wi...
R
Richard Guy
trustpilot.com
Oct 01, 2025
I am still awaiting the shemale…
I am still awaiting the shemale attachment as well as the...
K
Kennith Kincheloe
trustpilot.com
Oct 01, 2025
Feels like the real thing EXCELLENT.
Feels like the rea...
j
john mclernon
trustpilot.com
Oct 01, 2025
Very hard to make contact with JLD…
Ty to JLD for getting back to...
L
Luc Bouchard
trustpilot.com
Oct 01, 2025
Don't ever buy from them
Don't ever buy from them! SCAM! I bought a doll few months ago and never received it. They provide a fake tracking number. They never shipped anything...
H
Hamid Zadeh
trustpilot.com
Oct 01, 2025
Awesome people
Awesome people. Gre...
M
Mike Assar
trustpilot.com
Oct 01, 2025
I have not received my order yet so I…
I have not received my order yet so I gave you 4 stars. I can change it when I...
c
customer
trustpilot.com
Oct 01, 2025
Nice to have someone around
I think that Rachelle is great! In making a big investment like this, she was very comforting to me and made the process that much better. The doll is...
I
IVAN BOŽIČEVIĆ
trustpilot.com
Oct 01, 2025
GREAT OFFER!
...
Z
Zach
trustpilot.com
Oct 01, 2025
So far everything great
Rachelle is great at customer service. She replies quickly to all requests wit...
J
Jo hartwell
trustpilot.com
Oct 01, 2025
Compared to other sites
Compared to other sites with similar products this one has a lot more appealing stock. I had hoped to purchase one of the more advanced...
M
Marlon Clay
trustpilot.com
Oct 01, 2025
Didn’t like that I didn’t get all of my…
Didn’t like that I didn’t ge...
Conclusion
Reviews show a mix of reliable customer service and recurring fulfilment or returns concerns. Multiple buyers praise responsive staff (several mention a representative named Rachelle) and realistic, well‑finished dolls. At the same time, there are distinct reports of missing parts, delayed or non‑arrivals, and disputed refunds or deposit handling. Prospective customers should verify shipping and return policies, document all communications, and confirm order details before paying deposits or final balances.