Reviews show a mix of reliable customer service and recurring fulfilment or returns concerns. Multiple buyers praise responsive staff (several mention a representative named Rachelle) and realistic, well‑finished dolls. At the same time, there are distinct reports of missing parts, delayed or non‑arrivals, and disputed refunds or deposit handling. Prospective customers should verify shipping and return policies, document all communications, and confirm order details before paying deposits or final balances.
Examples from available reviews (Jun 2022 – Feb 2026).
The doll was ultra-realistic and customer service handled customization smoothly.
“The texture of the skin felt incredibly lifelike”
Rachelle helped get missing parts and provided continuous support.
“Rachelle was amazing in helping me receive some missing parts”
Customer claims they never received the doll and alleges a scam.
“I bought a doll few months ago and never received it.”
Long delivery times and the doll is hard and uncomfortable.
“doll extremely hard and uncomfortable to use”
Many customers report helpful post‑sale support and problem resolution, while others describe delayed shipments, denied returns, or unfulfilled orders.
Several reviewers note promotions or good offers and felt the purchase was worth it; some say higher‑end models were too expensive for their budget.
Some reviewers praised site selection and navigation; a few reported usability issues with certain dolls being hard or uncomfortable to use.
Many buyers describe realistic skin texture, paintwork, and life‑like finishes; other customers report incorrect parts, hard materials, or items not as advertised.
Multiple customers report quick, helpful responses and named representatives who resolved issues; a minority describe initial contact difficulties later resolved.
Overall impressions skew positive for realism and staff support, but a subset of reviews document non‑delivery, missing components, or refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer experienced terrible service, delays, and lost $3,000.
“Terrible customer service.”
Reviewer experienced terrible service, delays, and lost $3,000.
“Terrible customer service.”
Arrived stained with shedding hair, heavy and poorly jointed.
“Arrived stained, hair falls.oit when brushed.”
Arrived stained with shedding hair, heavy and poorly jointed.
“Arrived stained, hair falls.oit when brushed.”
Doll was perfect but company didn't respond about a requested feature.
“Doll is perfect exactly what I wanted”
Doll was perfect but company didn't respond about a requested feature.
“Doll is perfect exactly what I wanted”
Receiving the doll ended long-term loneliness despite shipping hassles.
“To me i won't sleep alone anymore and will have someone beside me now.”
Receiving the doll ended long-term loneliness despite shipping hassles.
“To me i won't sleep alone anymore and will have someone beside me now.”
Ordering and payment were quick and simple.
“Ordering and paying was a breeze!”
Ordering and payment were quick and simple.
“Ordering and paying was a breeze!”
Product was good and service was fast.
“good product fast service”
Product was good and service was fast.
“good product fast service”
Product arrived with wrong low-quality hair but became perfect after replacement.
“My wm doll arrived on time but did not have the hair pictured on line.”
Product arrived with wrong low-quality hair but became perfect after replacement.
“My wm doll arrived on time but did not have the hair pictured on line.”
Communication was excellent and the product was amazing.
“Communication was excellent.”
Communication was excellent and the product was amazing.
“Communication was excellent.”
No returns if order opened, reviewer does not recommend.
“No returns if you order wrong and you open the box your out of luck not recommended”
No returns if order opened, reviewer does not recommend.
“No returns if you order wrong and you open the box your out of luck not recommended”
Fantastic buying experience with excellent customer service and included accessories.
“Hats off to customer service especially Rachelle.”
Fantastic buying experience with excellent customer service and included accessories.
“Hats off to customer service especially Rachelle.”
Implanted hair was falling out and customer service did nothing.
“Horrible customer service.”
Implanted hair was falling out and customer service did nothing.
“Horrible customer service.”
Received a headless, deformed doll without certification in a damaged box.
“I received a similar body without a head and without certification, deformed in places and in a damaged box.”
Received a headless, deformed doll without certification in a damaged box.
“I received a similar body without a head and without certification, deformed in places and in a damaged box.”
Customer support helped throughout and delivered great service for first-time buyer.
“JLD was super helpful with my first time buying experience.”
Customer support helped throughout and delivered great service for first-time buyer.
“JLD was super helpful with my first time buying experience.”
Processing was fast and the website was easy to navigate.
“Fast and quick processing of items and easy navigation through website.”
Processing was fast and the website was easy to navigate.
“Fast and quick processing of items and easy navigation through website.”
Reviewer calls the company amazing and their go-to provider.
“You guys are amazing.”
Reviewer calls the company amazing and their go-to provider.
“You guys are amazing.”
Company refused returns but partially refunded and sent the correct head.
“can't return your doll despite having never used it”
Company honored the promotion and delivered perfectly.
“the company went above an beyond to honor the promotion”
Company failed contract obligations and kept the deposit.
“Did not fulfill its obligations”
Long delivery times and the doll is hard and uncomfortable.
“doll extremely hard and uncomfortable to use”
Materials and included extras are good quality.
“Good quality material and extras”
Research reassured the reviewer the site wasn't a scam.
“I felt certain that I was not dealing with a scam site”
Company provided helpful product information and is local.
“They were really helpful with the information on the product line”
Dolls differed from advertisement and refunds were denied.
“Dolls are not as advertised”
Rachelle helped get missing parts and provided continuous support.
“Rachelle was amazing in helping me receive some missing parts”
Missing attachment and AI system, other items arrived in great quality.
“I am still awaiting the shemale attachment as well as the AI system.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Joy Love Doll is an online seller of life‑like adult companion dolls made from materials such as TPE or silicone. People researching the brand should verify product materials, customization options, shipping timelines, return and refund policies, and available customer support channels on the company’s official website before purchase. When evaluating reviews, look for details about delivery, missing parts, and named support contacts to assess post‑sale service and warranty handling.