Reviewers often praise the product quality and low prices. Several customers say their orders arrived complete and on time. Many complaints cite missing or incorrect items, cancelled orders, and refunds being denied. Reports on customer support range from responsive to unhelpful.
Examples from available reviews (Mar 2023 – Mar 2026).
Seller canceled stock and refused refund, citing a 30% cancellation fee
“SCAMMERS! Run away!”
Multiple orders had wrong or missing items and customer service stopped responding
“I’m completely missing 23 items”
Reviewer states the product had great quality
“Great quality”
Reviewer praised the company's prices and product selection
“Great prices and selection”
Repeated service problems involve incorrect or missing items and cancelled orders. Reviews describe refunds being denied, return labels not provided, and shipments that arrive late or not at all. Slow shipping also comes up often in negative feedback.
Several reviews point to low prices and a wide selection as key strengths. Many customers feel the items are worth the cost. For buyers affected by refund or replacement problems, those issues sometimes weaken the sense of value.
Some customers report an easy purchase with quick delivery and complete orders. Others describe long delays, missing items that never get resolved, and cancelled purchases. Both types of experiences show up across reviews.
Many reviews compliment the jewelry’s quality, durability, and overall satisfaction. A smaller set mentions defects, including a faulty clasp or pieces falling off. Positive views on the products often appear alongside high ratings.
Communication complaints often mention unanswered messages about missing items and pending refunds. A smaller number of reviews describe staff who were helpful and responsive and who fixed problems. Refunds of shipping costs and partial credits also come up as unresolved points.
Reviews show a clear split: strong satisfaction with product and price versus strong frustration with fulfillment and post-sale support. High ratings for quality and value sit next to serious complaints about cancellations and unresolved issues. That contrast drives the overall customer story.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Seller canceled stock and refused refund, citing a 30% cancellation fee
“SCAMMERS! Run away!”
Bracelet fell off due to a faulty clasp and customer service ignored me
“has fallen off my wrist due to a faulty clasp”
Customer waited since April for purchased items and received no resolution
“I have been waiting for them to correct my issue since April”
Order missing items, misleading pricing, and customer service refused refunds
“they forgot several items in my order”
Customer had a great experience and plans to order again
“a GREAT experience with your company”
Reviewer praised the company's prices and product selection
“Great prices and selection”
Company was helpful and reviewer expressed gratitude
“thank you for being so helpful.”
Refund credited only for merchandise, shipping refund still pending
“Only credit the amount of merch but not the shipping.”
Order arrived with missing items and no response from support
“no communications back to fix the issue”
Customer received all items promptly and had good communication
“all items received in a reasonable time”
One order never arrived and shipping overall was very slow
“Overall, very slow shipping.”
Second shipment missing for over a month and no refund offered
“will not refund me or ship me the product missing still.”
Reviewer states the product had great quality
“Great quality”
Good price and sturdy, high-quality kubatons appreciated
“Love the quality of these kubatons.”
Reviewer expresses that they love the product
“Love the product”
Received wrong products and company refused return label or proper resolution
“Wrong products received.”
Multiple orders had wrong or missing items and customer service stopped responding
“I’m completely missing 23 items”
Product was good but communication with the company was difficult
“communication is a bit hard”
Customer received their package and is confirming delivery
“I have my package”
Wrong items sent and company offered discount instead of refund
“they sent several of the WRONG items.”
Reviewer has not received their order at all
“I have not received anything”
I recently purchased some jewelry and accessories from Joyasdechina, and I must say that it was a delightful experience. As a content customer, I feel compelled to write this review to express my satisfaction with the products and services offered by Joyasdechina.
The website is user-friendly and easy to navigate. I was able to search for the items that I wanted in just a few clicks. The variety of options available was impressive, which made it difficult for me to decide which ones to purchase! However, once I had chosen my items, the payment process was straightforward.
Shipping was quick; my order arrived within the expected timeframe.Best of all - everything looks great!. The quality of each piece exceeded my expectations - they were beautifully crafted and looked expensive.
Overall, my experience shopping at Joyasdechina has been exceptional from start-to-finish—the ordering process is effortless through their user-friendly interface—couple with affordable pricing plus excellent product quality equals happiness!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Joyasdechina runs an online store selling fashion and costume jewelry. The website shows product photos, descriptions, and retail prices. Customers order online and pay using standard digital payment methods. The company ships purchases and handles fulfillment through its online platform.