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We Collect & Analyze Reviews

Joyfolie
Experiences & Reviews

Joyfolie is an online boutique brand selling women's and girls' clothing and accessories, including occasion dresses and casual apparel. Shoppers often look to Joyfolie for styled dresses, children’s outfits, and seasonal collections. When researching the brand, consumers typically check product images, size guides, and the retailer's return and refund policies.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 10%
Latest Review 22d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviewers describe problems with returns and refunds, citing refusals, forced store credit, long delays, and difficult resolution processes.

Share of mentions
24%
Weak
💰

Value for money

Several customers report unexpected fees, losing money to store credit, and finding similar items cheaper elsewhere or not worth the hassle.

Share of mentions
15%
Weak
⚡

User experience

Feedback is mixed: a few praise the website, but many note inaccurate size guides, partial shipments, and fulfillment or sizing issues.

Share of mentions
8%
Weak
🔧

Product quality

Product feedback is mixed: some buyers praise dress designs and quality, while others call items low-quality or inconsistent across lines.

Share of mentions
8%
Mixed
📞

Communication

Numerous reviewers describe unclear or inconsistent policy communications, long email exchanges, policy-link replies, and limited helpful responses.

Share of mentions
21%
Weak
⭐

Overall experience

Overall impressions lean negative, dominated by return and refund complaints, though a small number of customers report positive purchases.

Share of mentions
24%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

U
Unhappy Customer
trustpilot.com Oct 01, 2025

Worst Retail Experience to Date

Found some beautiful shoes for my daughter. Measured accordingly and ordered the shoes and a couple tops and a dress that were all on sale/no returns....

A
Ashtray
trustpilot.com Oct 01, 2025

Miss leading with their "free returns"…

Miss leading with their "free returns" that you have to pay extra for. They offer you a coupon and then don't return anything because it's a deep disc...

N
Nicole howell
trustpilot.com Oct 01, 2025

Beautiful dresses for all

Beautiful dresses for all Occasion...

t
tz
trustpilot.com Oct 01, 2025

i would give zero stars if that was an…

i would give zero stars if that was an option, extremely deceptive company. terrible customer service. some of the dresses are nice mainly the girl dr...

Y
Yan
trustpilot.com Oct 01, 2025

I wish I had read these reviews before…

I wish I had read these reviews before purchasing from this company. I emailed the company to see if I would be able to return an item and was told ye...

J
JA
trustpilot.com Oct 01, 2025

If I could give this company negative…

If I could give this company negative stars, I would. They nickel and dime their customers more than any clothing shop I've ever purchased from. You b...

J
Jackie
trustpilot.com Oct 01, 2025

Terrible business practices

I’ve never left a review for any company but this one has horrible business practices. They will make it impossible to return your item and their cust...

K
KJ
trustpilot.com Oct 01, 2025

Beware of ordering anything on Joyfolie…

Beware of ordering anything on Joyfolie as they will do everything they can to keep you from being able to return what you order. This dress had an od...

A
Ashlee Baires
trustpilot.com Oct 01, 2025

Don’t count on being able to return anything

Terrible return policies and misleading and inconsisten...

O
Olivia Chiu
trustpilot.com Oct 01, 2025

DO NOT BUY Sale items if you may need to return

The size guide isn't accurate so if you get the wrong size you're literally screwed. Their return policy makes no sense at all because if you purchase...

L
Lisa Thatcher
trustpilot.com Oct 01, 2025

Literally worst company ever

Literally worst company ever. Bought several dresses for family pics and had planned to return the ones that did not work out. They claimed they are n...

J
Jenalee Fortner
trustpilot.com Oct 01, 2025

After half my order was delivered

After half my order was delivered, they informed me the other half was out of stock, would I like a different s...

K
Kelsey Hunt
trustpilot.com Oct 01, 2025

Horrible, horrible, horrible Company

I got a dress for my daughter with this Company for my daughter. She is going to be a flower girl in a wedding. The bride liked this dress from this c...

E
Erica Ross Forest
trustpilot.com Oct 01, 2025

They will do ANYTHING to get out of returns!!!

Sent back a $300 dress that was not the color I needed for family pictures. It was in perfectly new condition, because I barely took it out of the box...

L
Linda Evans
trustpilot.com Oct 01, 2025

Joyfolie's return policy is costly!

Joyfolie's return policy is not transparent. READ FINE PRINT: Online, Google says "Joyfolie's refunds unworn and tagged". Beware: returning clothes on...

D
DEDRA MATSON
trustpilot.com Oct 01, 2025

The company did not list their items as…

The company did not list their items as non-returnable and in fact charged me for "order protection and easy returns". I can now not return...

K
Kristina Silvera
trustpilot.com Oct 01, 2025

If I could give zero stars I would as…

If I could give zero stars I would as well. Avoid this company at all costs!!!! Like the others are saying, they approved my return and three months l...

A
Amy Ghazarian
trustpilot.com Oct 01, 2025

Avoid Joyfolie at all costs

If I could give 0 starts for this company, I would. Their return policy is deceptive at best, you must return within 30 days of the order date. Not sh...

S
Sara Davisson
trustpilot.com Oct 01, 2025

Scammer company on its returns

Scammer company on its returns. Will take over 90 days to review, then will say there is some wrong with the item despite it never being tried on. The...

D
Diana Cole-Joerns
trustpilot.com Oct 01, 2025

False advertisement!! They said an item was final sale after i purchased it

A dress is to small and they wont exchange it. They claim it was final sale but...

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Conclusion

Reviews in this set show a clear pattern of customer concern about returns, refunds, and policy clarity. Multiple customers report receiving store credit instead of refunds, long processing times, or being told items were final sale after purchase. A small number of reviews praise product design and responsive service. If you consider Joyfolie, review the site’s return terms, final-sale language, and payment protections before buying; document orders and communications if you need to initiate a return.