Reviews in this set show a clear pattern of customer concern about returns, refunds, and policy clarity. Multiple customers report receiving store credit instead of refunds, long processing times, or being told items were final sale after purchase. A small number of reviews praise product design and responsive service. If you consider Joyfolie, review the site’s return terms, final-sale language, and payment protections before buying; document orders and communications if you need to initiate a return.
Examples from available reviews (Jan 2023 – Feb 2026).
They purchased stylish, high-quality items and enjoyed the shopping experience.
“I am thoroughly impressed with the quality of their products.”
They sent defective shoes and refused to refund despite acknowledging defect.
“Joyfolie will not refund your money, even for items that they acknowledge is defective.”
Returns route to resale platform that takes thirty percent commission.
“Joyfolie's also receives 30% of the selling price.”
Sale items are non-returnable and sizing guidance is inaccurate.
“The size guide isn't accurate so if you get the wrong size you're literally screwed.”
Most reviewers describe problems with returns and refunds, citing refusals, forced store credit, long delays, and difficult resolution processes.
Several customers report unexpected fees, losing money to store credit, and finding similar items cheaper elsewhere or not worth the hassle.
Feedback is mixed: a few praise the website, but many note inaccurate size guides, partial shipments, and fulfillment or sizing issues.
Product feedback is mixed: some buyers praise dress designs and quality, while others call items low-quality or inconsistent across lines.
Numerous reviewers describe unclear or inconsistent policy communications, long email exchanges, policy-link replies, and limited helpful responses.
Overall impressions lean negative, dominated by return and refund complaints, though a small number of customers report positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Loved the dress; sizing was true and customer service helpful.
“True to size clothes and good cs team”
Excellent customer service and magnificent dress quality.
“The customer service is excellent.”
Loved the dresses ordered and will definitely order again.
“I love the dresses I ordered.”
Good products with excellent customer service.
“Good products, excellent customer service!!”
Extremely poor customer service and inconsistent return handling.
“the customer service is the most horrendous that I’ve ever dealt with.”
High-quality items at great prices with top-notch customer service.
“Hands-down, best quality items at great prices”
Unique, fun dresses and very responsive customer service.
“The customer service is very responsive which I appreciate a lot.”
Great clothes with speedy, helpful customer service.
“Great clothes, have purchased 2x so far and plan on buying more.”
Loved the dresses; exceptional quality and responsive service.
“The quality was a chef kiss.”
Items met expectations with pleasant textures and soft dress.
“Super happy with the texture of the sweater I bought”
I can't access my account and haven't received any packages.
“I have yet to receive any packages and it’s been over a month.”
Easy checkout with accurate size guide and great products.
“The size guide is accurate with great products, colors, search, and check out!”
Unique, high-quality pieces with quick shipping and thoughtful gift.
“With my most recent order, shipping was quick and I received an unexpected complimentary gift with my items!”
Fast delivery, good quality, bespoke items and thoughtful gifts.
“Each shipment has come with a thoughtful gift such as a journal”
Longtime customer praising well-made dresses and exceptional support.
“they went above and beyond to make it happen!”
First-time shopper pleased with selections and helpful customer service.
“I had an excellent customer service experience with Luis.”
Customer service provided prepaid label and exchanged sizes without hassle.
“they were very happy to send me out a prepaid shipping label”
Beautiful, high-quality, thoughtfully designed styles; highly recommended.
“Everything feels high quality and true to the brand’s aesthetic.”
Stylish, high-quality items and recommended to friends.
“The quality is at par!”
Two gorgeous, exceptionally high-quality dresses for daughter's event.
“both were absolutely gorgeous.”
They sent defective shoes and refused to refund despite acknowledging defect.
“Joyfolie will not refund your money, even for items that they acknowledge is defective.”
Misleading 'free returns' require extra payment and dresses are poor quality.
“Miss leading with their "free returns" that you have to pay extra for.”
Beautiful dresses and exemplary customer service.
“Customer service is impeccable!”
Deceptive return practices and poor customer service prevented refunds.
“they will make sure you never see the refund in any form”
They sent a gift card instead of refunding to my card.
“The company then sent me a gift card instead.”
The company charges hidden fees and makes returns difficult.
“They nickel and dime their customers more than any clothing shop I've ever purchased from.”
They made it impossible to return items and lacked support.
“They will make it impossible to return your item”
Return was declined because package arrived one day late.
“Packaged arrived at their facility a day late and they declined the return.”
Misleading, inconsistent return policies and disappointing dress quality.
“Terrible return policies and misleading and inconsistent policies.”
Sale items are non-returnable and sizing guidance is inaccurate.
“The size guide isn't accurate so if you get the wrong size you're literally screwed.”
Discounted items were not marked non-returnable and weren't refundable.
“They claimed they are not able to be returned due to being discounted.”
Partial shipment left items out of stock and unusable for event.
“they informed me the other half was out of stock”
Return was refused and customer forced to pay extra shipping.
“I paid $10 dollars to send it back to this company only to find they couldn't return it.”
Return denied claiming a stain despite item being like-new.
“they send an email saying it had a stain on it so they couldnt except the return”
Returns route to resale platform that takes thirty percent commission.
“Joyfolie's also receives 30% of the selling price.”
They charged for return protection but then denied actual returns.
“charged me for "order protection and easy returns”
Return initially approved but later refused despite timely shipment.
“they approved my return and three months later said they wouldn’t approve it after all!!!”
Strict 30-day return window and extremely slow processing denied refunds.
“their return policy is deceptive at best, you must return within 30 days of the order date.”
Returns take over ninety days and are often rejected for defects.
“Will take over 90 days to review, then will say there is some wrong with the item”
Item labeled final sale after purchase so exchange was refused.
“They claim it was final sale but didnt say when i bought it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Joyfolie is an online boutique brand selling women's and girls' clothing and accessories, including occasion dresses and casual apparel. Shoppers often look to Joyfolie for styled dresses, children’s outfits, and seasonal collections. When researching the brand, consumers typically check product images, size guides, and the retailer's return and refund policies.