Customers often praise soft, well-finished clothing, clear messaging, and useful accessories. Several buyers mention good fit and say they purchased more than once. Others describe uneven build quality, pointing to cheap polyester, bobbling, and split seams. Multiple reviewers also report delivery delays and emails that went unanswered.
Examples from available reviews (Nov 2021 – Feb 2026).
Hoodie made of polyester arrived damaged with poor sewing.
“The material of the hoodie I bought is 100% plastic polyester.”
Likes the messaging and colors; sweatshirts feel very soft.
“Love the messaging on the sweatshirts - amazing colours .”
Received wrong sizes but customer service promptly arranged replacements.
“without hesitation you are making it right which I find outstanding.”
Shipping feedback is mixed. Some reviewers got their items quickly, while others say delivery took more than two weeks. In at least one case, customer service replaced an item promptly after the wrong size was sent.
Views on value vary. Several customers say the items feel premium and worth the price. Multiple complaints link poor value to low-quality materials and the cost of returns, while direct comments about pricing are otherwise limited.
Many buyers point to the brand message and mission as part of why they bought. Reviews often highlight fit, comfort, and how usable the totes/bags are. Beyond that, usability notes are sparse, with one clear mention of generous sizing.
Quality varies from order to order. Several reviewers describe soft, well-made sweatshirts, sturdy tote bags, and well-finished purses. Others report cheap-feeling polyester, bobbling, low-quality sweaters, and damaged stitching.
Several reviews mention communication issues. Customers cite missing tracking updates, unanswered emails, and one case where requested charity details were not shared. At least one reviewer reports helpful, fix-focused communication once they reached customer service.
Many reviewers show strong enthusiasm and say they bought again because of the brand and its message. Repeated complaints about uneven construction and limited communication lead to mixed experiences. Overall reactions range from strong support to clear frustration.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a purple tote bag; roomy, light, and very satisfied.
“I love the colours,I love how light and easy to wear.”
Hoodie made of polyester arrived damaged with poor sewing.
“The material of the hoodie I bought is 100% plastic polyester.”
Placed order and received no communication or tracking updates.
“have had no communication at all as to whereabouts of the order.”
Ordered bag met needs and the confirming tag was a surprise.
“This bag I ordered is just what I needed .”
Requested charity details but the company would not provide information.
“They would not provide any information.”
First hoodie arrived and was liked, then the reviewer ordered more.
“I really like the message for the hoodie and love your company stands for.”
Likes the messaging and colors; sweatshirts feel very soft.
“Love the messaging on the sweatshirts - amazing colours .”
Products are beautiful but delivery took over two weeks.
“Delivery was a nightmare though, taking over two weeks”
Purse is beautiful, well made, and proudly supports a charity.
“The purse I bought is beautiful, well made and the perfect size.”
Bought multiple items to support a meaningful charitable cause.
“We thought that we'd like to contribute to such a good cause so dear to our hearts.”
Received wrong sizes but customer service promptly arranged replacements.
“without hesitation you are making it right which I find outstanding.”
Sweaters were inferior quality and returns were more expensive than purchase.
“The quality of the sweaters was inferior.”
Received product quickly and finds it amazing.
“Quick delivery amazing product”
Tote bag is high quality and received many compliments.
“The quality of the clothing is top notch.”
Happy with quality and the brand mission; would recommend.
“I will wear my hoodie with pride”
Order arrived late and the product was poor quality and bobbled.
“the material is NOT hoodie material looks and feels very cheap”
Large fit perfectly with plenty of room; plans to buy more.
“Fit perfectly though i did get the large (usually size 12)”
Received a pink crossbody bag; good quality and brings smiles.
“The bag is good quality and big enough to carry important things.”
Sent multiple emails and received no response from customer support.
“I have sent 3 emails and still no response.”
The reviewer says the company's cause is special.
“This is such a special cause.”
I was a great fan of the late Kobe Bryant so when I saw a hoodie that commemorates the late legend; I thought why not give the website a try. Honestly, I don’t understand the bad reviews because for me this was a really good place to purchase. When it comes to the hoodie, it is not heavyweight but it also isn’t lightweight. It’s comfy, fits just right and the quality is just what you’d expect for the price. I’m 5’3 and the LX looks great on me. I just love an oversized look. Nevertheless, shipping was fast. I ordered it on Wednesday and had it Friday! Customer care also performs very great. I will rate them 5/5 any time. Thanks.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
JP Hoodies sells casual clothing and accessories through its online store. The range includes hoodies and sweatshirts, plus accessories such as bags. Product pages provide size guides and material details to help shoppers choose. Customers order through the website and use the listed contact options for support. The site also shares shipping and returns information for online purchases.