Reviews often highlight fast delivery and items that match the website descriptions. Many shoppers point to competitive prices and a broad range of designer brands. Several international customers say VAT was withheld, customs charges applied, or return fees were high when they sought refunds. A smaller but noticeable group reports receiving the wrong items and getting slow responses from support.
Examples from available reviews (Dec 2021 โ Mar 2026).
Product was nice and shipping was good.
“Nice product. Fash ship. Great”
They do not refund international duties and taxes on returns.
“Julian Fashion does not refund taxes and duties charged at checkout for international orders.”
They sent wrong item and were charged excessive return and shipping fees.
“THIS IS A HUGE INTERNET SCAM !!! DO NOT SHOP ON THIS WEBSITE !!! FRAUD!!!”
Communication was slow and customs duties caused frustration and chaos.
“The communication was very slow and the response to my concerns takes days to be addressed.”
Positive reviews repeatedly mention fast delivery. Several complaints describe wrong items, frozen accounts, or returns being refused. Many negative service reviews also allege scams or major service failures.
Customers frequently praise competitive pricing and access to designer items. International buyers often mention deductions, withheld VAT, customs charges, or costly returns that lower the value. Several reviews also report refunds being incorrect.
Many buyers describe tidy packaging and products that match the online descriptions. Both first-time and repeat customers mention quick fulfillment and delivery that meets expectations. A minority of reviews mention orders being cancelled or prices changing unexpectedly at checkout.
Several reviews praise the quality of garments and accessories and say sizing is accurate. Positive feedback often notes that items match the product images. Some complaints mention limited transparency or unexpected differences in a few items, but these appear less often.
Some customers say customer service responds quickly and politely. Others describe slow replies and delays of several days when dealing with customs or return questions. A subset of reviews also name specific agents in a positive way.
Feedback splits between strong praise for speed, pricing, and accurate items, and serious complaints about returns, refunds, and billing. High-rated reviews focus on fast delivery and satisfaction with the products. Low-rated reviews center on money disputes and breakdowns in service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) ยท Reviews (20) ยท Reviews (1) ยท Quotes shortened ยท As of: March 2026
They do not refund international duties and taxes on returns.
“Julian Fashion does not refund taxes and duties charged at checkout for international orders.”
The delivery was fast and quick.
“Fast delivery!”
They love their new spin tote bag from Chloรฉ.
“I loveeeeeee my new spin tote bag from Chloรฉ.”
Product was nice and shipping was good.
“Nice product. Fash ship. Great”
They praised designer selection, fast shipping, and good prices.
“Great selection of designers fast shipping and great prices.”
They called it the best online boutique for luxury brands.
“One The best boutique online to shop with luxury brands and very professional”
They offered excellent prices but shipping took too long.
“Excellent prices, you can find most of the luxury brand , shippment take too longer to arrive”
Super fast delivery and competitive prices.
“super fast delivery competitive prices”
First purchase; customer service was prompt and courteous.
“prompt and courteous response.”
Fast shipping and Etro jeans fit perfectly; price was best part.
“The jeans fit perfectly.”
Fast shipping, good discount, and a beautiful item.
“Fast shipping and delivery, good discount, beautiful item :-)”
First online experience very positive with good price and fast shipping.
“very quick shipping and nice packaging.”
Delivery was great and fast.
“Great and fast delivery”
They had a great experience with quick delivery.
“Great experience, quick delivery”
They received great service from the company.
“Great service”
Item shipped quickly, packaged well, and matched description.
“Item packaged well and as described/shown on website.”
They received fast delivery and an amazing Pinko bag.
“Fast delivery, great package and an amazing pinko bag ๐”
Everything arrived correct and the reviewer was satisfied.
“Everything was correct. Thank you!”
They praised product quality and customer service contact.
“good products, good contact with client service. would definitely recommand!”
Item arrived quickly and customer support was very helpful with return.
“Customer support was very helpful”
Their frozen account was reopened; reviewer thankful.
“My Frozen Account Is Open AgainโThanks!”
Product was more transparent and longer than shown; refund deductions applied.
“The garment was significantly more transparent and longer than what was depicted on the product page.”
Company refused to refund VAT and customs and charged return shipping.
“They refused to refund me ยฃ160 VAT for an item I returned.”
They shipped different items for no stated reason.
“Stay away, will ship different items for no reason”
They sent wrong item and were charged excessive return and shipping fees.
“THIS IS A HUGE INTERNET SCAM !!! DO NOT SHOP ON THIS WEBSITE !!! FRAUD!!!”
They accused the buyer of wearing the dress and refused refund.
“this company tries to rip you off!”
They were responsive and dress fit perfectly; delivery took two days.
“the express delivery had my dress from Italy to South Carolina, USA in 2 days.”
UK buyers face long returns and high return fees.
“It takes months to return the goods and they rip you off a lot of money.”
They were overcharged on refund and not given promised customs documents.
“I noticed that I was charged over $100 more than it should be”
They shipped only one pair for a two-item order and blamed the customer.
“Customer service is terrible.”
Return costs were high, including unexpected customs fees when returning.
“the return surprisingly costs me around 45 euro shipping fee plus 200 euro custom fee.”
Site offered special items at great prices and Irene was helpful.
“A special thank to the amazing Irene she really was a great help , Iโll be buying more from this site very soon,”
They sent wrong size and refunded less after charging return fees.
“When finally returning my money, they gave me 300$ which my purchase was for 404$.”
They sent different colour jeans and required the customer to pay return shipping.
“Received different colour jeans and was told that i will have to pay for return. I can't believe it!”
Order was canceled and the item's price later doubled; reviewer called it a scam.
“they canceled my order and the bag amount is doubled on the website.”
Regular buyer praising fast shipping, good products, and customer service.
“Fast shipping and great products.”
Hoodie quality was great, size fit well, and shipping was fast.
“Great brunello Cucinelli hoodie quality product!”
Package arrived quickly from Italy and no import taxes were charged.
“I wasnโt required to pay any import taxes!”
Inside-EU customer returned item with normal shipping and received quick refund.
“they refunded my money very quick aswell!”
Communication was slow and customs duties caused frustration and chaos.
“The communication was very slow and the response to my concerns takes days to be addressed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Julian Fashion runs an e-commerce site selling designer and luxury clothing, bags, shoes, and accessories. Each product is listed with photos and written item details. Customers order online and pay using standard digital payment methods. The website also sets out its shipping, return, and refund terms.