Feedback splits between very good and very poor experiences. Positive reviews mention fast delivery, attentive staff, and careful packing when orders go smoothly. Negative reviews point to long delays, items that never arrive, and refunds that are slow or never issued. Several reviewers also mention damaged items and watches arriving in packaging that is not the manufacturer’s.
Examples from available reviews (Nov 2021 – Mar 2026).
They consistently provide great customer service.
“Always great customer service”
Watch never arrived despite promises; money was refunded.
“the watch would never turn up”
Received a damaged watch and experienced a prolonged dispute to get a refund.
“They do send out damaged or 2nd items & pass them off as "pristine”
Waiting four months for a £4,300 refund and pursuing legal action.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Several reviews describe quick fulfilment, helpful staff, and delivery the same day or the next. Another clear group reports long waits, cancelled orders, and staff who stop replying after payment. A few positive accounts mention back orders handled without taking payment upfront.
Price and value come up less often than service, but some reviews mention big discounts and good pricing. Some customers link good value with knowledgeable staff. One complaint connects value concerns to a refusal to refund unworn items.
Several shoppers describe an easy, smooth buying process and helpful in-store support. Others say they escalated to disputes or chargebacks after getting no replies and waiting past promised refund times. Individual testimonials praise specific staff by name.
Positive comments mention watches packed well, sized correctly, and supplied with spare links. Several negative reviews report damaged watches, second-hand items described as pristine, and watches delivered in non-manufacturer boxes. Critical reviews repeatedly mention missing extra links and incorrect packaging.
Many reviewers praise clear, proactive updates from customer service, including problems resolved by phone. A sizeable group reports emails not returned, calls unanswered, and no response about stock or refunds. A smaller set mentions supplier stock delays that staff did communicate.
Reviews show a stark split between consistently positive one-off purchases and repeated, serious service failures. Multiple customers say they pursued payment disputes or legal routes after issues dragged on without resolution. Overall sentiment is polarized, with both very satisfied and very frustrated customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Excellent communication, fast delivery, and well packaged watch.
“excellent communication throughout the process”
Missing extra links and refusal to refund after six months.
“unwilling to refund the unworn watch”
Fast, flexible service changed warranty date and quick delivery.
“Absolutely fantastic service from start to finish”
Long delivery delay and refused return due to return policy.
“Had to wait over 3 and half months for the item”
Amazing service, fast delivery, good prices and gift wrapping.
“Amazing service and super quick delivery.”
Friendly, knowledgeable service and great value for money.
“Friendly service, knowledgeable,and great value for money”
Watch out of stock, promises unfulfilled and no responses.
“no watch, no email replies and no calls are answered.”
Refunds delayed and customer service unresponsive for nearly £2k.
“I am still,waiting for nearly £2k in refunds.”
Positive buying experience with helpful staff, especially Joshua.
“Shoutout to Joshua who helped me through and stuck with me.”
Order delayed repeatedly and refund process nonresponsive, using dispute.
“having to use Barclaycard to do a dispute claim”
Waiting four months for a £4,300 refund and pursuing legal action.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Poor customer service and delayed refund resolved via dispute.
“Some of the worst customer service I’ve ever encountered.”
Josh found the watch and it arrived next day.
“The watch arrived the next day.”
Long lead times, poor communication, order cancelled and customer will shop elsewhere.
“be prepared to wait months for the item”
Order not delivered after 11 weeks and customer service unresponsive.
“I ordered a watch 11 weeks ago, it still hasn't arrived.”
Fantastic personal service, helpful staff, great communication and pricing.
“fantastic, personal customer service”
Ordered watch never arrived; quick chargeback returned funds.
“Garmin Fenix 8 never arrived”
Order delayed, poor staff responses, refund not received and chargeback initiated.
“I finally cancelled my order in July and have been waiting for a refund since.”
Cancelled order and refund through Klarna was delayed.
“the refund could take 7–14 days.”
Pre-order issue resolved and refund issued without questions.
“sent me a refund no questions asked”
I've never dealt with a company like this before. Jura Watches has the worst customer service I've ever experienced. I bought a watch for £4500 and had to chase them to get it.
I was told that I had to contact their customer service team about an update on my product, who I had to email then they would send someone back to me within 24 hours which of course didn't happen. They don't respond to emails. Finally, they agreed to send it but after three weeks still hadn't sent it; I chased them again and they said they'll send it the next day (which was over a week after the original date they promised). To cut a long story short, I got my watch 1 month 2 weeks later. So buyer beware, check the delivery times on their website first or you will be disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jura Watches sells wristwatches and timepieces. It runs an online shop with stock listings, product details, and prices. Customers can contact the team about sales questions, orders, and standard retail returns. Jura Watches takes payment and ships orders through common delivery services.