Reviews for Jura Watches show a clear split: several customers report fast delivery, helpful individual staff and competitive prices, while many others report long delays, unresponsive communication and refund problems. Multiple complaints mention stock or shipment delays and the need to chase refunds, sometimes resolved only through chargebacks or third-party payment disputes. Positive reviews often single out individual staff members and quick, personal responses (for example via WhatsApp), suggesting variability by case and channel. For shoppers: confirm stock and expected delivery times before ordering, read the returns/refund policy carefully, and retain payment and shipping records in case follow-up is required.
Examples from available reviews (Nov 2021 – Feb 2026).
Waiting four months for a £4,300 refund and pursuing legal action.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Poor customer service and delayed refund resolved via dispute.
“Some of the worst customer service I’ve ever encountered.”
Fast, flexible service changed warranty date and quick delivery.
“Absolutely fantastic service from start to finish”
Fantastic personal service, helpful staff, great communication and pricing.
“fantastic, personal customer service”
Customer service reports are inconsistent: many reviews describe slow or unresponsive support, delayed refunds and order problems, while a subset praise helpful, personal staff.
Several reviewers specifically cite competitive pricing and perceived good value for money, noting deals and reasonable prices on luxury and mainstream watches.
Ordering and delivery experiences vary: numerous reports of long lead times, cancelled shipments or stock delays coexist with several accounts of fast, next-day delivery.
Product issues are infrequently mentioned: isolated cases of missing links or inaccurate listings, while other customers report receiving the expected, well-packaged watches.
Communication is a frequent concern: many customers report unanswered emails and ignored calls or delayed updates; some reviews describe prompt WhatsApp or direct replies from staff.
Overall impressions are polarized: some customers report smooth purchases and attentive service, whereas a larger portion report significant delays, refund issues and poor responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent communication, fast delivery, and well packaged watch.
“excellent communication throughout the process”
Missing extra links and refusal to refund after six months.
“unwilling to refund the unworn watch”
Fast, flexible service changed warranty date and quick delivery.
“Absolutely fantastic service from start to finish”
Long delivery delay and refused return due to return policy.
“Had to wait over 3 and half months for the item”
Amazing service, fast delivery, good prices and gift wrapping.
“Amazing service and super quick delivery.”
Friendly, knowledgeable service and great value for money.
“Friendly service, knowledgeable,and great value for money”
Watch out of stock, promises unfulfilled and no responses.
“no watch, no email replies and no calls are answered.”
Refunds delayed and customer service unresponsive for nearly £2k.
“I am still,waiting for nearly £2k in refunds.”
Positive buying experience with helpful staff, especially Joshua.
“Shoutout to Joshua who helped me through and stuck with me.”
Order delayed repeatedly and refund process nonresponsive, using dispute.
“having to use Barclaycard to do a dispute claim”
Waiting four months for a £4,300 refund and pursuing legal action.
“I am still waiting for a £4,300 refund 4 months after giving this business my money.”
Poor customer service and delayed refund resolved via dispute.
“Some of the worst customer service I’ve ever encountered.”
Josh found the watch and it arrived next day.
“The watch arrived the next day.”
Long lead times, poor communication, order cancelled and customer will shop elsewhere.
“be prepared to wait months for the item”
Order not delivered after 11 weeks and customer service unresponsive.
“I ordered a watch 11 weeks ago, it still hasn't arrived.”
Fantastic personal service, helpful staff, great communication and pricing.
“fantastic, personal customer service”
Ordered watch never arrived; quick chargeback returned funds.
“Garmin Fenix 8 never arrived”
Order delayed, poor staff responses, refund not received and chargeback initiated.
“I finally cancelled my order in July and have been waiting for a refund since.”
Cancelled order and refund through Klarna was delayed.
“the refund could take 7–14 days.”
Pre-order issue resolved and refund issued without questions.
“sent me a refund no questions asked”
I've never dealt with a company like this before. Jura Watches has the worst customer service I've ever experienced. I bought a watch for £4500 and had to chase them to get it.
I was told that I had to contact their customer service team about an update on my product, who I had to email then they would send someone back to me within 24 hours which of course didn't happen. They don't respond to emails. Finally, they agreed to send it but after three weeks still hadn't sent it; I chased them again and they said they'll send it the next day (which was over a week after the original date they promised). To cut a long story short, I got my watch 1 month 2 weeks later. So buyer beware, check the delivery times on their website first or you will be disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jura Watches is an online retailer of branded wristwatches and related accessories, serving customers who compare prices, stock availability and warranty handling when buying new timepieces.