Many reviewers say the kits are fun to paint and the finished canvases look great. A large share of comments focus on order problems, such as items that were lost, damaged, or incorrect. Several customers also describe support as unhelpful or intrusive, which left issues unresolved. Reviews split clearly between strong product enjoyment and ongoing operational failures.
Examples from available reviews (May 2020 โ Mar 2026).
Pleasant, accessible painting experience with easy-to-use kits and results.
“It is really a very pleasant experience”
Support was patient and helpful; reviewer praised products and will repurchase.
“You were so helpful and kind I can`t be silent!”
Received damaged item and tool kit missing; customer service refused replacement.
“Awful customer service.”
Order not delivered, tracking failed, and they requested bank details.
“Do not trust them! This is definitely a scam.”
Multiple reviewers describe orders that never arrived, arrived damaged, or showed up with the wrong items. Several mention long waits and refund or replacement requests that never got resolved. A small number report fast delivery and orders fulfilled as expected.
Direct comments about price or value are rare. Some buyers say the result felt worth it when the kit arrived complete. In several cases, missing or too-little paint made the purchase feel less worthwhile.
Several reviewers call the painting process easy, calming, and a good fit for gifts or beginners. Many praise the finished artwork and say it works well for non-experts. A minority report frustration when supplies ran out partway through.
When kits arrive complete, reviewers often praise the canvas and how the paint works. Repeated issues include colors that donโt match, paint thatโs too thin to cover the numbers, and missing paint pots. Strong quality feedback sits alongside recurring complaints about missing or incorrect materials.
Many reviews describe customer support as unresponsive or reliant on canned replies, with slow or no email responses. Several buyers report rude exchanges and being asked for sensitive banking information. A smaller group mentions patient, helpful support that led to a fix.
Reviews show a sharp split between enjoyable painting experiences and serious operational problems. Most low ratings stem from fulfillment and support breakdowns. When orders arrive and can be completed, feedback on the kit itself is often strongly positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
Colors were incorrect, paints missing, and customer service was poor.
“The colors are so off”
Received damaged item and tool kit missing; customer service refused replacement.
“Awful customer service.”
I recently purchased a Paint by Number kit from Just Paint by Number, and I must say that it was a wonderful experience. They offer a wide variety of kits with different themes such as animals, landscapes, and even custom ones created from photos.
The kit arrived in perfect condition, and everything was neatly packaged inside the box. The canvas was good quality and came pre-printed with numbers to guide me through the painting process. The paint colors were vibrant and easy to use.
What impressed me the most about Just Paint by Number was their excellent customer service. When I had questions about how to get started on my project, they were prompt in responding to my email and provided detailed instructions that made it easy for me to start working on my masterpiece.
Overall, I am very happy with my purchase from Just Paint by Number. It provided hours of entertainment while allowing me to create a beautiful work of art that now hangs proudly in my home.
They shipped a wrong color and replacement was delayed or missing.
“they sent me an incorrect color”
Order arrived late, damaged, customer service was rude and unhelpful.
“Their โcustomer serviceโ is very rude and just keeps sending the same useless tracking link.”
Pleasant, accessible painting experience with easy-to-use kits and results.
“It is really a very pleasant experience”
Bought kits for gifts and personal use; enthusiastically started painting.
“So I started the peonies first. Yippy.”
Customer never received their package.
“Never got the package.”
No delivery and no response to email inquiries.
“No sign of delivery and no response to any emails.”
Customer service used templates and requested sensitive banking information.
“They will ask for sensitive information and bank details.”
Insufficient paint supplied after long delivery delay.
“she has started the painting and run out of one of the paints.”
No delivery, refund unresolved, tracking failed, and poor customer support.
“no delivery, no nothing!”
Item delayed, refunds and replacements mishandled with repeated wrong colors.
“it has now been 11 weeks since I ordered and I don't have the paint to finish the product”
Easy, therapeutic painting that produced a pleasing finished product.
“it was so easy and therapeutic.”
Product was good, easy to use, with beautiful results despite delays.
“Good product, easy to work with and beautiful results!”
Delayed delivery, inconsistent support, and thin paint showing numbers.
“the paint isnโt quite thick enough to cover the numbers”
Short positive praise calling the seller the best.
“Well done. The best seller.”
Painting arrived quickly in 12 days and wife was very happy.
“My painting arrived in Poland in 12 days.”
Order never arrived and customer service unresponsive, suspect scam.
“I have real scam vibes from this company.”
Order not delivered, tracking failed, and they requested bank details.
“Do not trust them! This is definitely a scam.”
Delivered in two weeks with good quality paint and canvas.
“Paint, and the canvas is of good quality.”
Support was patient and helpful; reviewer praised products and will repurchase.
“You were so helpful and kind I can`t be silent!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Just Paint by Number sells paint-by-number kits with pre-printed canvases, numbered acrylic paint pots, and basic brushes. Kits come in multiple sizes and image styles for beginners and hobbyists. Customers often buy them as gifts, home craft projects, or calming activities. Listings usually outline whatโs included, suggested age ranges, and estimated order processing times.