Reviews for Just Paint by Number show a split picture: some buyers report good packaging, solid canvas, vibrant paints, and prompt email support, while at least one recent review reports missing paint pots, color mismatches, and unsatisfactory customer service. If you consider purchasing, inspect the kit contents immediately upon delivery and photograph any missing or incorrect items. Before buying, check the seller’s return, replacement, and refund policies and confirm typical response times for support. Use these reviews to weigh potential risks: positive experiences focus on product usability and support, negatives emphasize kit completeness and service responsiveness.
Examples from available reviews (May 2020 – Feb 2026).
The kit arrived complete and high-quality, and customer service was helpful.
“The kit arrived in perfect condition”
Colors were incorrect, paints missing, and customer service was poor.
“The colors are so off”
One reviewer praised prompt, detailed customer support; another reported unhelpful service and missing items, producing mixed signals about support reliability.
One buyer felt satisfied with hours of entertainment and the final piece; another advised against buying due to missing paints and perceived poor value.
Reports range from an easy, enjoyable painting process with clear numbered canvas to a frustrated experience caused by missing supplies and unusable colors.
One review notes good canvas, neat packaging, and vibrant paints; the other reports color inaccuracies and missing paint pots, producing conflicting quality impressions.
A buyer described prompt email responses and helpful instructions, while another complained that customer service 'sucks,' indicating inconsistent communication experiences.
Overall impressions are split: one customer was very happy and displayed their finished work; the other strongly discouraged purchase due to multiple issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Colors were incorrect, paints missing, and customer service was poor.
“The colors are so off”
Received damaged item and tool kit missing; customer service refused replacement.
“Awful customer service.”
I recently purchased a Paint by Number kit from Just Paint by Number, and I must say that it was a wonderful experience. They offer a wide variety of kits with different themes such as animals, landscapes, and even custom ones created from photos.
The kit arrived in perfect condition, and everything was neatly packaged inside the box. The canvas was good quality and came pre-printed with numbers to guide me through the painting process. The paint colors were vibrant and easy to use.
What impressed me the most about Just Paint by Number was their excellent customer service. When I had questions about how to get started on my project, they were prompt in responding to my email and provided detailed instructions that made it easy for me to start working on my masterpiece.
Overall, I am very happy with my purchase from Just Paint by Number. It provided hours of entertainment while allowing me to create a beautiful work of art that now hangs proudly in my home.
They shipped a wrong color and replacement was delayed or missing.
“they sent me an incorrect color”
Order arrived late, damaged, customer service was rude and unhelpful.
“Their “customer service” is very rude and just keeps sending the same useless tracking link.”
Pleasant, accessible painting experience with easy-to-use kits and results.
“It is really a very pleasant experience”
Bought kits for gifts and personal use; enthusiastically started painting.
“So I started the peonies first. Yippy.”
Customer never received their package.
“Never got the package.”
No delivery and no response to email inquiries.
“No sign of delivery and no response to any emails.”
Customer service used templates and requested sensitive banking information.
“They will ask for sensitive information and bank details.”
Insufficient paint supplied after long delivery delay.
“she has started the painting and run out of one of the paints.”
No delivery, refund unresolved, tracking failed, and poor customer support.
“no delivery, no nothing!”
Item delayed, refunds and replacements mishandled with repeated wrong colors.
“it has now been 11 weeks since I ordered and I don't have the paint to finish the product”
Easy, therapeutic painting that produced a pleasing finished product.
“it was so easy and therapeutic.”
Product was good, easy to use, with beautiful results despite delays.
“Good product, easy to work with and beautiful results!”
Delayed delivery, inconsistent support, and thin paint showing numbers.
“the paint isn’t quite thick enough to cover the numbers”
Short positive praise calling the seller the best.
“Well done. The best seller.”
Painting arrived quickly in 12 days and wife was very happy.
“My painting arrived in Poland in 12 days.”
Order never arrived and customer service unresponsive, suspect scam.
“I have real scam vibes from this company.”
Order not delivered, tracking failed, and they requested bank details.
“Do not trust them! This is definitely a scam.”
Delivered in two weeks with good quality paint and canvas.
“Paint, and the canvas is of good quality.”
Support was patient and helpful; reviewer praised products and will repurchase.
“You were so helpful and kind I can`t be silent!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Just Paint by Number is a retailer that offers paint-by-number kits and related art supplies, commonly sought by hobbyists and gift buyers. Consumers typically look for information on kit completeness, canvas and paint quality, and seller support when researching this type of company.