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We Collect & Analyze Reviews

justmysize.com (Hanesbrands Inc.)
Experiences & Reviews

justmysize.com is the e‑commerce site for the Just My Size brand, operated by Hanesbrands Inc. The site offers bras, underwear and related intimate apparel in size‑specific ranges, and handles online ordering, shipping and returns through Hanesbrands’ retail infrastructure. Consumers researching justmysize.com often look for information on sizing consistency, shipping performance and customer service practices.

Overview & Key Metrics

Reviews Analyzed 10
Positive Sentiment 10%
Latest Review 23d
Overall Rating
1.6

Our Analysis

🎯

Service quality

Frequent reports of delayed shipments, missing items and difficult returns; a small number of customers report timely deliveries.

Share of mentions
24%
Weak
💰

Value for money

Complaints include paying return shipping for size issues and receiving ill‑fitting items; few reviews discuss price directly.

Share of mentions
3%
Mixed
⚡

User experience

Reviewers cite missing site notices and unavailable chat/phone paths; several say they could not find clear cancellation/refund options online.

Share of mentions
9%
Mixed
🔧

Product quality

Multiple reviewers report inconsistent sizing and garments that are too tight or have poor fit; some customers report items that fit as expected.

Share of mentions
15%
Weak
📞

Communication

Many reviewers describe long hold times, unreturned calls and unresponsive chat or email, often tied to unresolved orders.

Share of mentions
18%
Weak
⭐

Overall experience

Most reviewers describe negative overall experiences driven by fulfillment and support problems; a minority report smooth orders and correct fit.

Share of mentions
30%
Weak

View all 10 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (10) · Quotes shortened · As of: October 2025

L
Laura Jennings????
trustpilot.com Oct 01, 2025

Shrinking briefs.

Hello, bought two packages of briefs size 11 On 12/7/22. Put on a new pair and they are very tight. I'm in a wheelchair and can stand for several minu...

J
Jennifer Sinner
trustpilot.com Oct 01, 2025

Very disappointed

Very disappointed. I purchased 2 different bras from just my size. I’ve ordered before and the new bras are not close to the sizing on the previous...

M
Mona
trustpilot.com Oct 01, 2025

I have read reviews

I have read reviews, but gave it a try any way. And no issues at all, receiv...

P
P Donovan
trustpilot.com Oct 01, 2025

Over 2 weeks from ship to delivery, CS impossible

There is NO COVID 19 disclaimer on the site and says they process order when received. Well it took a week to ship and NINE days after shipping to rec...

D
Dana
trustpilot.com Oct 01, 2025

I placed an order for three bras on May…

I placed an order for three bras on May 31, 2020. Today is July 13, 2020 and I have only received ONE of the THREE bras I ordered and paid for. They c...

S
S Elizabeth
trustpilot.com Oct 01, 2025

I received a response to my order…

I received a response to my order stating they had cancelled due to billing issue. I just used this card several times and I know there is no card i...

N
Nancy M.
trustpilot.com Oct 01, 2025

No customer service available! Not shipping items!

I placed an order more than 2 weeks ago and still haven't received it. There is NO way to contact customer service! Their phone has a constant busy si...

L
Lark
trustpilot.com Oct 01, 2025

Horrible customer service!

I've ordered from this company a couple of times. The last time, one of the items did not ship. After 2 emails and a call, I tried to cancel the remai...

A
Alice Walsh
trustpilot.com Oct 01, 2025

Cannot place an order if they tried

I placed an order 7-2-18 and have received the wrong order and called and they sent out the correct items! NO! They sent me out the same thing still i...

B
Betty
trustpilot.com Oct 01, 2025

Just NOT My Size

Sizes seem to change with the seasons. A few months ago I ordered a different size bra from my usual size (band next size larger). After a few months...

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Conclusion

Reviews for justmysize.com (Hanesbrands Inc.) show repeated consumer concerns about order fulfillment, customer support responsiveness and inconsistent sizing. Multiple reviewers report long shipping times, difficulty contacting support, and problems with returns or cancelled orders, while a smaller group reports timely delivery and correct fit. If you shop at justmysize.com, check the site’s current sizing charts and return policy before ordering and consider purchasing one item first to confirm fit. Be prepared for possible delays and set expectations for customer service response based on other customers’ experiences.