Reviews for justmysize.com (Hanesbrands Inc.) show repeated consumer concerns about order fulfillment, customer support responsiveness and inconsistent sizing. Multiple reviewers report long shipping times, difficulty contacting support, and problems with returns or cancelled orders, while a smaller group reports timely delivery and correct fit. If you shop at justmysize.com, check the site’s current sizing charts and return policy before ordering and consider purchasing one item first to confirm fit. Be prepared for possible delays and set expectations for customer service response based on other customers’ experiences.
Examples from available reviews (Feb 2026).
Order shipped very late and customer service was unresponsive and unhelpful.
“It took a week to ship and NINE days after shipping to receive.”
Order arrived promptly and items fit as expected.
“received everything in a really good time frame.”
Bras were not true to size and returns required paying shipping.
“One too big, one too small, both the same size.”
Only one of three ordered bras was received and customer service was nonexistent.
“I have only received ONE of the THREE bras I ordered and paid for.”
Frequent reports of delayed shipments, missing items and difficult returns; a small number of customers report timely deliveries.
Complaints include paying return shipping for size issues and receiving ill‑fitting items; few reviews discuss price directly.
Reviewers cite missing site notices and unavailable chat/phone paths; several say they could not find clear cancellation/refund options online.
Multiple reviewers report inconsistent sizing and garments that are too tight or have poor fit; some customers report items that fit as expected.
Many reviewers describe long hold times, unreturned calls and unresponsive chat or email, often tied to unresolved orders.
Most reviewers describe negative overall experiences driven by fulfillment and support problems; a minority report smooth orders and correct fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Quotes shortened · As of: February 2026
New briefs were very tight and appeared to be improperly sized.
“they are very tight.”
Bras were not true to size and returns required paying shipping.
“One too big, one too small, both the same size.”
Order arrived promptly and items fit as expected.
“received everything in a really good time frame.”
Order shipped very late and customer service was unresponsive and unhelpful.
“It took a week to ship and NINE days after shipping to receive.”
Only one of three ordered bras was received and customer service was nonexistent.
“I have only received ONE of the THREE bras I ordered and paid for.”
Order was canceled for alleged billing issue and customer service wait times were long.
“I received a response to my order stating they had cancelled due to billing issue.”
Order not received and there was no way to contact customer service.
“There is NO way to contact customer service!”
One item did not ship and customer service failed to cancel the remaining order.
“Horrible customer service!”
Received wrong items and replacements were also incorrect despite contacting customer service.
“THEY CANNOT FILL ORDERS CORRECTLY”
New bras had much larger cup sizes than previous ones and were disappointing.
“every bra's cup size is HUGE (one size larger)”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
justmysize.com is the e‑commerce site for the Just My Size brand, operated by Hanesbrands Inc. The site offers bras, underwear and related intimate apparel in size‑specific ranges, and handles online ordering, shipping and returns through Hanesbrands’ retail infrastructure. Consumers researching justmysize.com often look for information on sizing consistency, shipping performance and customer service practices.