Reviewers repeatedly mention shipping and fulfillment problems, such as late deliveries, canceled orders, and missing items. Several customers also report bra and brief sizing that varies from item to item. Many say customer support was hard to reach or did not respond. A few reviews mention on-time delivery and a fit that matched expectations.
Examples from available reviews (Mar 2026).
Order arrived promptly and items fit as expected.
“received everything in a really good time frame.”
Only one of three ordered bras was received and customer service was nonexistent.
“I have only received ONE of the THREE bras I ordered and paid for.”
Received wrong items and replacements were also incorrect despite contacting customer service.
“THEY CANNOT FILL ORDERS CORRECTLY”
Bras were not true to size and returns required paying shipping.
“One too big, one too small, both the same size.”
Many reviews describe orders that did not get fulfilled as expected. Customers mention late shipments, billing-related cancellations, missing items from multi-item orders, and replacement shipments that were wrong. Several tried to get the issues fixed, but the problems continued.
Multiple reviews say customers paid for items that never arrived or received only part of what they ordered. One review specifically says a return required paying for return shipping. Billing problems and order cancellations also come up and reduce the sense of value.
Most reviews describe negative experiences, mainly tied to fulfillment and sizing. One review reports an easy purchase with on-time delivery and the expected fit, showing an isolated positive case. The mix of frequent low-rated problems and that single higher-rated experience points to sharply different outcomes for customers.
Reviewers often point to sizing that changes across products. Some say briefs ran too tight, while bras had cups that were larger or smaller than expected. Multiple customers report items did not match the labeled size.
Several reviewers say customer service did not respond and wait times were long. One reviewer says there was no way to contact support. Customers also mention not getting timely updates when orders went wrong.
Overall feedback leans negative, driven by repeated shipping, fulfillment, and sizing issues. A smaller set of reviews reports acceptable delivery and fit. Taken together, the comments suggest recurring breakdowns in operations and support that prevent orders from being completed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Quotes shortened · As of: March 2026
New briefs were very tight and appeared to be improperly sized.
“they are very tight.”
Bras were not true to size and returns required paying shipping.
“One too big, one too small, both the same size.”
Order arrived promptly and items fit as expected.
“received everything in a really good time frame.”
Order shipped very late and customer service was unresponsive and unhelpful.
“It took a week to ship and NINE days after shipping to receive.”
Only one of three ordered bras was received and customer service was nonexistent.
“I have only received ONE of the THREE bras I ordered and paid for.”
Order was canceled for alleged billing issue and customer service wait times were long.
“I received a response to my order stating they had cancelled due to billing issue.”
Order not received and there was no way to contact customer service.
“There is NO way to contact customer service!”
One item did not ship and customer service failed to cancel the remaining order.
“Horrible customer service!”
Received wrong items and replacements were also incorrect despite contacting customer service.
“THEY CANNOT FILL ORDERS CORRECTLY”
New bras had much larger cup sizes than previous ones and were disappointing.
“every bra's cup size is HUGE (one size larger)”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Just My Size (justmysize.com) is an online store run by Hanesbrands Inc. It sells extended-size bras, underwear, and related apparel. Product pages offer size charts and fabric details to help customers choose online. The site handles ordering, payments, and returns through its e-commerce platform.