Customer reports for Kardiel show a clear pattern: a minority of buyers report high-quality pieces and professional white‑glove delivery, while a larger share report repeated delivery delays, damaged goods, and unresolved refunds. Many complaints focus on poor responsiveness, alleged hidden fees, and warranty or refund disputes. If you consider purchasing, verify product dimensions and materials up front, save all order and delivery documentation, and read the return/cancellation policy carefully. For higher-value orders, consider payment methods that offer dispute protection and request clear delivery timelines in writing.
Examples from available reviews (Dec 2021 – Feb 2026).
Sofa wouldn't fit elevator and company failed to refund properly.
“they just disappeared and I couldn’t contact them anymore”
Chairs are well constructed and delivery was helpful and polite.
“The chairs ordered are well constructed, just what I was looking for.”
Initial visit was excellent but customer service was poor on a later visit.
“However, my second experience was just as bad.”
Chairs broke within 18 months and company refused repairs or replacement.
“the other seat completely snapped apart from the base”
Reviews show inconsistent service: a few customers report helpful delivery staff, but most describe slow, unresponsive or dismissive customer support and unresolved cases.
Many consumers report refunds withheld, cancellation or restocking fees, and perceived misrepresentation of materials; a minority praise design relative to cost.
Ordering and delivery are frequently cited as problematic—repeated delays, backorders, and unfulfilled dates are common, although some customers report smooth white‑glove deliveries.
Some customers praise solid construction and attractive design; many report defects such as veneer issues, splitting wood, collapsed welds, and damaged arrivals.
Common complaints include unanswered calls, conflicting emails, delayed or missing refunds, and abrupt responses; a few reviews note prompt follow-up or technician visits.
Overall experiences vary: a small portion report positive quality and delivery, but the majority describe delivery delays, poor support, and unresolved refund or damage issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product is falling apart and company refuses to stand behind it.
“kardiel refuses to stand behind their product and it's falling apart”
Sofa wouldn't fit elevator and company failed to refund properly.
“they just disappeared and I couldn’t contact them anymore”
Order repeatedly delayed then canceled and refund check never arrived.
“The check never came”
Many weeks after ordering they received neither couch nor refund and unresponsive support.
“neither a couch, nor refund”
Repeated delays, canceled order, and poor customer service without refunds.
“No responses. No accountability. No regard for their customers.”
They repeatedly moved delivery dates and charged cancellation fees.
“They keep moving the delivery date until you end up cancelling”
Chairs broke within 18 months and company refused repairs or replacement.
“the other seat completely snapped apart from the base”
Canceled order quickly but faced a 10% cancellation fee and delayed refund.
“they impose an immediate 10% cancellation fee”
Sofa cushions were improperly sized and company refused to acknowledge defect.
“the fabric on the cushions was not snug to the cushion itself, making it pucker and wrinkle”
Chair leg welding failed under five years and company offered minimal compensation.
“The welding literally came apart and the chair collapsed.”
They provided poor customer service and refused to honor the warranty.
“They do not honor the warranty.”
Chairs are well constructed and delivery was helpful and polite.
“The chairs ordered are well constructed, just what I was looking for.”
Company promptly sent a furniture specialist and followed up after repair.
“they immediately responded and sent a furniture specialist to my home within days”
Damaged couch delivered and company offered only store credit plus delayed repairs.
“the owner will only give me a store credit”
Received damaged chairs and company provided only inadequate store credit instead of refunds.
“I was duped out of over $1250 for 4 chairs”
They refused to honor an email promise of no restocking fee for returns.
“If this return request is within 15 days of receipt of goods, you will not be charged a restocking fee.”
Couch style and quality are excellent and delivery was professional.
“Couch is stunning! Style & quality are A+.”
Damaged chair delivery led to poor customer service and inadequate store credit.
“Kardiel issues a $450 store credit.”
Order significantly delayed, company refused partial shipment and handled exchanges poorly.
“The worst customer service I've experienced in a long time.”
Reviewer is concerned after company allegedly sent a hostile letter and ban.
“get down off the ledge”
Wood split in under two years and warranty denied, reviewer warns against buying.
“the Woodrow couch I purchased the wood is splitting!”
My first time experience at this shop was fantastic! Everything I needed was available and the staff was very helpful in finding what I needed. However, my second experience was just as bad. From the customer service responses to my questions, it was clear that they didn't care about their customers anymore.
It seems like this shop has really good and really bad days, so it might be worth checking out on a day-by-day basis to see if it's a good time to go. Otherwise, there are definitely other places in town where you can get the same products.
Overall, I would say that this shop is worth checking out, but it really depends on the day and the staff's mood. If you're lucky, you'll have a great experience, but if not, you might want to go somewhere else.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kardiel is a U.S.-based furniture company and e-commerce retailer offering sofas, chairs, tables and home furnishings. The company operates an online store with delivery and return workflows and publishes product descriptions, materials, and warranty terms for shoppers. People researching Kardiel typically look for details about delivery options, return/cancellation policies, product materials, and customer support responsiveness.