Reviews Analyzed
21
We Collect & Analyze Reviews
Kardiel
Experiences & Reviews
Kardiel is a U.S.-based furniture company and e-commerce retailer offering sofas, chairs, tables and home furnishings. The company operates an online store with delivery and return workflows and publishes product descriptions, materials, and warranty terms for shoppers. People researching Kardiel typically look for details about delivery options, return/cancellation policies, product materials, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
17d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Reviews show inconsistent service: a few customers report helpful delivery staff, but most describe slow, unresponsive or dismissive customer support and unresolved cases.
Share of mentions
Weak
18%
💰
Value for money
Many consumers report refunds withheld, cancellation or restocking fees, and perceived misrepresentation of materials; a minority praise design relative to cost.
Share of mentions
Weak
17%
⚡
User experience
Ordering and delivery are frequently cited as problematic—repeated delays, backorders, and unfulfilled dates are common, although some customers report smooth white‑glove deliveries.
Share of mentions
Weak
18%
🔧
Product quality
Some customers praise solid construction and attractive design; many report defects such as veneer issues, splitting wood, collapsed welds, and damaged arrivals.
Share of mentions
Weak
11%
📞
Communication
Common complaints include unanswered calls, conflicting emails, delayed or missing refunds, and abrupt responses; a few reviews note prompt follow-up or technician visits.
Share of mentions
Weak
18%
⭐
Overall experience
Overall experiences vary: a small portion report positive quality and delivery, but the majority describe delivery delays, poor support, and unresolved refund or damage issues.
Share of mentions
Weak
18%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
I ordered a sofa which turned out to be…
"I ordered a sofa which turned out to be so big it wouldn’t even go into the big service elevator, and when I couldn’t accept the delivery stating the..."
Artemiy Kupriianets
Trustpilot
Oct 01, 2025
Featured for: Refund claimed then no contact
Excellent craftsmanship and delivery experience.
"The chairs ordered are well constructed, just what I was looking for. The delivery experience was exceptional.. The two men who brought the furniture..."
Eileen Osterby
Trustpilot
Oct 01, 2025
Featured for: Positive craftsmanship and delivery
32" Desk Wall Shelf
"My first time experience at this shop was fantastic! Everything I needed was available and the staff was very helpful in finding what I needed. However, my second experience was just as bad. From the customer service responses to my questions, it was clear that they didn't care about their customers anymore.
It seems like this shop has really good and really bad days, so it might be worth checking out on a day-by-day basis to see if it's a good time to go. Otherwise, there are definitely other places in town where you can get the same products.
Overall, I would say that this shop is worth checking out, but it really depends on the day and the staff's mood. If you're lucky, you'll have a great experience, but if not, you might want to go somewhere else.
"
Preston Avila
Collected.reviews
Dec 01, 2021
Featured for: Mixed in-store service experiences
I'm a designer
"I'm a designer, and their products and customer service are the worst I've ever seen. I bought 2 swivel chairs for over $1000/each. One drum base arri..."
M&M
Trustpilot
Oct 01, 2025
Featured for: Product failure causing injury
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Artemiy Kupriianets
trustpilot.com
Oct 01, 2025
I ordered a sofa which turned out to be…
I ordered a sofa which turned out to be so big it wouldn’t even go into the big service elevator, and when I couldn’t accept the delivery stating the...
B
Brady Peterson
trustpilot.com
Oct 01, 2025
We ordered a coffee table in July of…
We ordered a coffee table in July of 2024 and were told it would come in Sept. Sept came and we were told Oct, then Nov, then Dec. then they said they...
N
Nick
trustpilot.com
Oct 01, 2025
No couch, no refund
The day after placing the order I received a call to confirm my order and make me feel nice… now though, many weeks later, no emails answered, phones...
S
Shaun Mandelbaum
trustpilot.com
Oct 01, 2025
OVER PROMISE. NON-DELIVER.
As an interior designer, I have never encountered a company as unprofessional and frustrating as this one. We waited nine months for a piece that was...
K
KA
trustpilot.com
Oct 01, 2025
Do not buy anything from them
Do not buy anything from them. It is a shandy and scam business. They keep moving the delivery date until you...
M
M&M
trustpilot.com
Oct 01, 2025
I'm a designer
I'm a designer, and their products and customer service are the worst I've ever seen. I bought 2 swivel chairs for over $1000/each. One drum base arri...
M
Michael Weeks
trustpilot.com
Oct 01, 2025
Buyer Beware: My Costly Lesson with Kardiel.com
One evening, I made the regrettable decision to purchase a $3,500 sofa from Kardiel.com after indulging in a bit too much wine and skipping the necess...
L
Laura Marie
trustpilot.com
Oct 01, 2025
poor quality--no resolve from company
The delivery of my new sofa went quite well; however, it is an independent delivery company. as soon as the sofa was unwrapped, I could see that the f...
C
Corina Allender
trustpilot.com
Oct 01, 2025
The leg on my chair snapped after less…
The leg on my chair snapped after less than 5 years of use. The welding literally came apart and the chair collapsed...
y
ym
trustpilot.com
Oct 01, 2025
Bad customer service.
Bad customer service.. item quality was very low compared...
E
Eileen Osterby
trustpilot.com
Oct 01, 2025
Excellent craftsmanship and delivery experience.
The chairs ordered are well constructed, just what I was looking for. The delivery experience was exceptional.. The two men who brought the furniture...
S
Stanton Weiner
trustpilot.com
Oct 01, 2025
I had read some negative reviews on how…
I had read some negative reviews on how Kardiel customer service was difficult in terms of returns or problems with delivery of items and damaged item...
a
andy sutton
trustpilot.com
Oct 01, 2025
Horrible customer service
Horrible customer service. I wish I had read some comments before ordering. Took almost 30 days to get the couch, then when it arrived the boxes were...
M
Mary-Jo Duffy
trustpilot.com
Oct 01, 2025
Stay Away from Kardiel!!!
Wish I could give negative stars. The absolute worst company and experience I have ever had - EVER! It is unimaginable how this company is still in bu...
J
Jen Hendrickson
trustpilot.com
Oct 01, 2025
Will not honor the information sent in their own emails
I would absolutely never recommend Kardiel because their customer service is horrendous. I requested to return an item and received an email from thei...
R
Roxie Voorhees
trustpilot.com
Oct 01, 2025
HOLLYWOOD Couch! Or is this Malibu?
HOLLYWOOD Couch! Or is this Malibu? Couch is stunning! Style & quality are A+. The wood is a design home run and really makes it stand out from compet...
F
Fredrick Koury
trustpilot.com
Oct 01, 2025
Policies are set up for you to fail. Spiteful Company
Below is what we sent to our credit card company regarding our dispute with Kardiel, which was declined. So, I wouldn't risk it thinking your credit c...
C
Carla WK
trustpilot.com
Oct 01, 2025
The worst customer service!
Update: I did ask if there was something else instead of pillows you could offer. I never asked for a free chair. I asked to have the chair I already...
v
vicki Robb
trustpilot.com
Oct 01, 2025
Horrible Response to Customer
OMG. I have ordered 3 chairs from Kardiel and am excited about delivery....whatever "coming your way soon means (a day, a week, a month). I did not re...
M
Mirko
trustpilot.com
Oct 01, 2025
The furniture needs to come with a…
The furniture needs to come with a warning letter! Less then 2 years the Woodrow couch I purchased the wood is splitting! It was literally a couch tha...
Conclusion
Customer reports for Kardiel show a clear pattern: a minority of buyers report high-quality pieces and professional white‑glove delivery, while a larger share report repeated delivery delays, damaged goods, and unresolved refunds. Many complaints focus on poor responsiveness, alleged hidden fees, and warranty or refund disputes. If you consider purchasing, verify product dimensions and materials up front, save all order and delivery documentation, and read the return/cancellation policy carefully. For higher-value orders, consider payment methods that offer dispute protection and request clear delivery timelines in writing.