Reviews Analyzed
21
We Collect & Analyze Reviews
Karen Kane
Experiences & Reviews
Karen Kane is a U.S. womenswear brand and designer label that sells dresses, tops, knitwear and accessories through its e-commerce site and retail partners. The brand is commonly associated with contemporary casual and ready-to-wear items and distributes via its website and wholesale channels. Consumers researching the brand often look for sizing, return policies, material descriptions, and official site verification (karenkane.com) before purchasing.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
19d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Many reviewers describe slow, unhelpful or inconsistent customer service around returns and refunds; a few report fast shipping and positive support.
Share of mentions
Weak
22%
💰
Value for money
Several reviewers state items felt overpriced or not worth the cost, citing poor fabric, flimsy construction, or unexpected return fees.
Share of mentions
Weak
10%
⚡
User experience
A small set of reviewers mention website or ordering problems, including an imposter-site warning and tracking or delivery delays.
Share of mentions
Mixed
4%
🔧
Product quality
Many reviews cite fabric, fit or durability problems (pilling, flimsy materials, damaged or falling-apart items); a minority report acceptable quality.
Share of mentions
Weak
21%
📞
Communication
Multiple reviewers report delayed or missing responses, blocked reviews, or refund-processing issues; a few note prompt email follow-up in resolved cases.
Share of mentions
Weak
12%
⭐
Overall experience
Overall reviewer sentiment trends negative, with frequent reports of return/refund problems; a small number of customers describe positive service outcomes.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Sheer Sleeve Dress and Sequin Dress
"I love this site! It's got everything! It's so easy to find exactly what I need, and with all the choices, I can always find something different and fun. I've ordered from here a few times now and each time the quality has been great and it's super fast shipping. I'm so glad I found this site! I am very satisfied with my recent purchase of your products(Sheer Sleeve Dress and Sequin Dress) . Everything is fine with the quality and size, the material is pleasant. The shipment arrived quickly. I am very satisfied with your service and will definitely order more things from you again.
"
Emily Taylor
Collected.reviews
Dec 10, 2021
Featured for: Detailed positive multitheme review
Horrible customer service!!
"Horrible customer service!!! Purchased what I thought was a nice dress , the wrong dress was sent, very frumpy, and they refuse to credit my account e..."
Audrey Stillman
Trustpilot
Oct 01, 2025
Featured for: Wrong item and refund denied
Amazing Customer Service
"I recently ordered two pair of shoes, the Carolina made by the Charleston Shoe Company. One of the pairs came in the wrong color. I called their numbe..."
Kathleen Gonsalves
Trustpilot
Oct 01, 2025
Featured for: Manager resolved wrong-color item promptly
They block you if you give their product a true review
"They don't ship when they say they are going to. Takes forever to get a person. No traceability for days so you have no idea where the item is and I n..."
Maria Rush
Trustpilot
Oct 01, 2025
Featured for: Blocked review and tracking delays
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Lisa Williams
trustpilot.com
Oct 01, 2025
This brand should be extinct by now…
This brand should be extinct by now customer service is sooooo awful I made my sister clear her cart...
A
Audrey Stillman
trustpilot.com
Oct 01, 2025
Horrible customer service!!
Horrible customer service!!! Purchased what I thought was a nice dress , the wrong dress was sent, very frumpy, and they refuse to credit my account e...
M
Mike Lori Snook
trustpilot.com
Oct 01, 2025
First Order - What a Nightmare!
I placed my first order from Karen Kane for a pair of shoes. I received the 7.5 shoes and they are too small. I called to exchange or return, and was...
K
Kathleen Gonsalves
trustpilot.com
Oct 01, 2025
Amazing Customer Service
I recently ordered two pair of shoes, the Carolina made by the Charleston Shoe Company. One of the pairs came in the wrong color. I called their numbe...
L
Laura Sowards
trustpilot.com
Oct 01, 2025
worst customer service ever
I returned an item and they said they think it got damaged in shipping and they wont accept it. They told me I would have to spend more money sending...
K
Kate Dieff
trustpilot.com
Oct 01, 2025
Failed to issue refund due to PayPal “communication error”
I returned a dress that arrived to Karen Kane on 3/28/25 (FedEx tracking - company’s label). On 4/9/25, I called to ask about the status of the refund...
L
Linda F.
trustpilot.com
Oct 01, 2025
Big disappointment
Big disappointment. Should have read the reviews first. Ordered four items and all are going back. The quality of the fabri...
P
Patricia
trustpilot.com
Oct 01, 2025
Karen Kane is only found in some stores…
Karen Kane is only found in some stores and there are no KK stores, only outlets. To have to pay shipping may be ok one way, but to have to pay to ret...
K
Kristen
trustpilot.com
Oct 01, 2025
Awful Company terrible customer…
Awful Company terrible customer support. The item I ordered was damaged. They made me go through the rigmarole of taking pictures waiting five days si...
A
Amy
trustpilot.com
Oct 01, 2025
Almost everything is dry clean and limited selection for petites.
I like the clothing but the petites do not have the colors or styles that the average ones have. Also almost EVERY THING is Dry Clean Only. On one han...
E
Elena Drowne
trustpilot.com
Oct 01, 2025
Overall Karen Kane clothes
Their clothes are the most basic, nothing special, very bland and boring. Out of entire catalog it maybe ONE(!) item that will make me look twice at i...
j
jd
trustpilot.com
Oct 01, 2025
Make sure to go to legit website & NOT the imposter one
There is an imposter website, karenkanes.com (an added "s") that is trying to pass as kare...
M
Maria Rush
trustpilot.com
Oct 01, 2025
They block you if you give their product a true review
They don't ship when they say they are going to. Takes forever to get a person. No traceability for days so you have no idea where the item is and I n...
M
Mary Counce
trustpilot.com
Oct 01, 2025
False advertising with charges ordered two jackets online on a…
I ordered two jackets online on a Friday night/Saturday morning and I paid a lot of money for overnight shipping. I then started trying to contact the...
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Lynne Lai
trustpilot.com
Oct 01, 2025
I bought a twist knot sweatshirt on…
I bought a twist knot sweatshirt on sale. It was definitely not worth the $20 I paid for it. Cheap quality. The r...
J
Julia
trustpilot.com
Oct 01, 2025
My first and last order from Karen…
My first and last order from Karen Kane. I paid $22 for the "opportunity" to try on an unflattering wrap dr...
C
Christina
trustpilot.com
Oct 01, 2025
Worst customer service I purchased…
Worst customer service I purchased final sale items. Receive the items and they did not fit or were not flattering. Spoke to the supervisor Alex he st...
M
MAvery
trustpilot.com
Oct 01, 2025
FYI - Quality isn’t there for the price.
The structural quality and design of each of the pieces is excellent. The pricing, although very high was not enough to deter me from purchasing. Unfo...
T
Trench Nakila
trustpilot.com
Oct 01, 2025
Worst customer service
Worst customer service....
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M.G.
trustpilot.com
Oct 01, 2025
Paid $80 and change for a mother of pearl pendant…
Paid $80 for a mother of pearl pendant necklace purchased in November of 2021. Wore it 3 times. Fell apart in my hands. Sent 3 emails to Karen Kane wi...
Conclusion
Recent reviews for Karen Kane show a mix of experiences. Many consumers report issues with returns, refunds and customer-service responsiveness, including specific problems with PayPal refunds, denied overnight-shipping refunds, and blocked review submissions. Product concerns repeatedly mentioned include durability, fit, and fabrics that feel flimsy or require frequent dry cleaning. There are also isolated positive reports—for example, a customer who received a prompt replacement after contacting a manager—so outcomes appear inconsistent. If you plan to buy, verify the official site URL (karenkane.com), review the return policy carefully, keep order and tracking records, and consider starting with a low-cost or single item to test fit and service.