Many reviews describe trouble with returns, refunds, and shipping fees. Several customers say items pilled, faded, or broke after limited wear. A few mention a fast in-store replacement or dresses they were happy with. Overall ratings show a stark mix of strong complaints and a handful of positive experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Wrong item sent and company refused to issue refund.
“they refuse to credit my account”
Orders delayed, costly returns, and rude customer service experience.
“Orders take weeks to arrive.”
Manager quickly resolved wrong-color shoe order with replacement.
“a new pair of shoes was shipped the next morning.”
Received well-made dresses quickly and was very satisfied.
“Everything is fine with the quality and size, the material is pleasant.”
Reviews often mention refunds being denied, having to pay for return labels, and final-sale rules that block exchanges. Several describe slow shipping and supervisors who didn’t or couldn’t fix the problem. One customer reports a quick replacement handled by a manager, but most service stories are negative.
Some reviewers say the price doesn’t match the fabric or build quality. A few call items cheap even at sale price, and paid return or “try-on” costs push the total higher. A small number still say the value is acceptable.
Customers describe deliveries taking weeks and added fees for overnight shipping or returns. Reviews also point to limited petite options and frequent dry-clean-only instructions that make pieces harder to wear day to day. A few say the website and ordering were fine.
Multiple reviews mention fast pilling, fabric that feels lower quality, fading, and a necklace that broke after a few wears. Some people sent items back because of quality. A smaller group praises well-made dresses and nice-feeling material.
Some reviews describe refunds failing because of payment gateways and say customer emails were blocked. One person warns about an imposter site and recommends using the correct website. Several also claim their review attempts were ignored or kept from posting.
Most accounts describe frustration with service and how well items hold up. A few report smooth fixes and clothes they liked, leaving a clear split between negative and positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Expensive sweater pilled within hours and cleaning advice unsatisfactory.
“I wore for only 6 hours and it pilled all over.”
Expensive sweater pilled within hours and cleaning advice unsatisfactory.
“I wore for only 6 hours and it pilled all over.”
Orders delayed, costly returns, and rude customer service experience.
“Orders take weeks to arrive.”
Orders delayed, costly returns, and rude customer service experience.
“Orders take weeks to arrive.”
Reviewer says customer service is awful and products are overpriced.
“customer service is sooooo awful”
Wrong item sent and company refused to issue refund.
“they refuse to credit my account”
First order shoes were wrong size and not exchangeable.
“I'm shocked they won't exchange the shoes!”
Manager quickly resolved wrong-color shoe order with replacement.
“a new pair of shoes was shipped the next morning.”
Company refused return and demanded paid shipping label for refund.
“If I don't send a label they keep my item and my money.”
Refund failed due to a PayPal communication error.
“the refund didn’t go through”
Purchased items had poor fabric quality and were returned.
“The quality of the fabrics was so subpar.”
Customer objects to return shipping fees and limited store availability.
“there are no KK stores, only outlets.”
Damaged item required prolonged returns process and no replacement.
“only to tell me they have no replacement”
Limited petite selection and most items require dry cleaning.
“almost EVERY THING is Dry Clean Only.”
Reviewer finds the clothing basic, dull, and unappealing overall.
“very bland and boring.”
Warns about an imposter site and advises visiting correct website.
“Make sure you go to karenkane.com.”
Seller allegedly blocks customer's email and suppresses honest reviews.
“Karen Kane has now blocked my email”
Overnight shipping charge not honored and refund request refused.
“I asked for a refund on the overnight shipping and was refused.”
Sweatshirt was cheap quality and not worth the sale price.
“It was definitely not worth the $20 I paid for it.”
Customer paid separate shipping fees for trying and returning an unflattering dress.
“I paid $22 for the "opportunity" to try on an unflattering wrap dress”
Final sale policy prevented exchange and supervisor refused assistance.
“Worst customer service I purchased final sale items.”
Initial garment quality faded quickly and one item snagged.
“the quality did not last.”
Reviewer warns against buying due to worst customer service.
“Worst customer service”
Necklace broke after few wears and company provided no help.
“Fell apart in my hands.”
I love this site! It's got everything! It's so easy to find exactly what I need, and with all the choices, I can always find something different and fun. I've ordered from here a few times now and each time the quality has been great and it's super fast shipping. I'm so glad I found this site! I am very satisfied with my recent purchase of your products(Sheer Sleeve Dress and Sequin Dress) . Everything is fine with the quality and size, the material is pleasant. The shipment arrived quickly. I am very satisfied with your service and will definitely order more things from you again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Karen Kane is a U.S. women’s clothing brand selling dresses, tops, pants, outerwear, accessories. It sells through its website, retail partners, and outlet locations. Product pages usually list size guides, fabric information, and care instructions. Shoppers can buy new arrivals, sale items, and accessories online and through select retailers.