Recent reviews for Karen Kane show a mix of experiences. Many consumers report issues with returns, refunds and customer-service responsiveness, including specific problems with PayPal refunds, denied overnight-shipping refunds, and blocked review submissions. Product concerns repeatedly mentioned include durability, fit, and fabrics that feel flimsy or require frequent dry cleaning. There are also isolated positive reports—for example, a customer who received a prompt replacement after contacting a manager—so outcomes appear inconsistent. If you plan to buy, verify the official site URL (karenkane.com), review the return policy carefully, keep order and tracking records, and consider starting with a low-cost or single item to test fit and service.
Examples from available reviews (Dec 2021 – Feb 2026).
Received well-made dresses quickly and was very satisfied.
“Everything is fine with the quality and size, the material is pleasant.”
Wrong item sent and company refused to issue refund.
“they refuse to credit my account”
Manager quickly resolved wrong-color shoe order with replacement.
“a new pair of shoes was shipped the next morning.”
Seller allegedly blocks customer's email and suppresses honest reviews.
“Karen Kane has now blocked my email”
Many reviewers describe slow, unhelpful or inconsistent customer service around returns and refunds; a few report fast shipping and positive support.
Several reviewers state items felt overpriced or not worth the cost, citing poor fabric, flimsy construction, or unexpected return fees.
A small set of reviewers mention website or ordering problems, including an imposter-site warning and tracking or delivery delays.
Many reviews cite fabric, fit or durability problems (pilling, flimsy materials, damaged or falling-apart items); a minority report acceptable quality.
Multiple reviewers report delayed or missing responses, blocked reviews, or refund-processing issues; a few note prompt email follow-up in resolved cases.
Overall reviewer sentiment trends negative, with frequent reports of return/refund problems; a small number of customers describe positive service outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Expensive sweater pilled within hours and cleaning advice unsatisfactory.
“I wore for only 6 hours and it pilled all over.”
Expensive sweater pilled within hours and cleaning advice unsatisfactory.
“I wore for only 6 hours and it pilled all over.”
Orders delayed, costly returns, and rude customer service experience.
“Orders take weeks to arrive.”
Orders delayed, costly returns, and rude customer service experience.
“Orders take weeks to arrive.”
Reviewer says customer service is awful and products are overpriced.
“customer service is sooooo awful”
Wrong item sent and company refused to issue refund.
“they refuse to credit my account”
First order shoes were wrong size and not exchangeable.
“I'm shocked they won't exchange the shoes!”
Manager quickly resolved wrong-color shoe order with replacement.
“a new pair of shoes was shipped the next morning.”
Company refused return and demanded paid shipping label for refund.
“If I don't send a label they keep my item and my money.”
Refund failed due to a PayPal communication error.
“the refund didn’t go through”
Purchased items had poor fabric quality and were returned.
“The quality of the fabrics was so subpar.”
Customer objects to return shipping fees and limited store availability.
“there are no KK stores, only outlets.”
Damaged item required prolonged returns process and no replacement.
“only to tell me they have no replacement”
Limited petite selection and most items require dry cleaning.
“almost EVERY THING is Dry Clean Only.”
Reviewer finds the clothing basic, dull, and unappealing overall.
“very bland and boring.”
Warns about an imposter site and advises visiting correct website.
“Make sure you go to karenkane.com.”
Seller allegedly blocks customer's email and suppresses honest reviews.
“Karen Kane has now blocked my email”
Overnight shipping charge not honored and refund request refused.
“I asked for a refund on the overnight shipping and was refused.”
Sweatshirt was cheap quality and not worth the sale price.
“It was definitely not worth the $20 I paid for it.”
Customer paid separate shipping fees for trying and returning an unflattering dress.
“I paid $22 for the "opportunity" to try on an unflattering wrap dress”
Final sale policy prevented exchange and supervisor refused assistance.
“Worst customer service I purchased final sale items.”
Initial garment quality faded quickly and one item snagged.
“the quality did not last.”
Reviewer warns against buying due to worst customer service.
“Worst customer service”
Necklace broke after few wears and company provided no help.
“Fell apart in my hands.”
I love this site! It's got everything! It's so easy to find exactly what I need, and with all the choices, I can always find something different and fun. I've ordered from here a few times now and each time the quality has been great and it's super fast shipping. I'm so glad I found this site! I am very satisfied with my recent purchase of your products(Sheer Sleeve Dress and Sequin Dress) . Everything is fine with the quality and size, the material is pleasant. The shipment arrived quickly. I am very satisfied with your service and will definitely order more things from you again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Karen Kane is a U.S. womenswear brand and designer label that sells dresses, tops, knitwear and accessories through its e-commerce site and retail partners. The brand is commonly associated with contemporary casual and ready-to-wear items and distributes via its website and wholesale channels. Consumers researching the brand often look for sizing, return policies, material descriptions, and official site verification (karenkane.com) before purchasing.