These reviews show a mix of isolated positive product experiences and frequent operational problems. Positive entries note quick confirmations, rapid delivery and satisfactory materials for items like bags and shoes. However a larger share report order non‑fulfilment, delayed or missing refunds, wrong or security‑tagged items, website or tracking errors, and unresponsive customer service. If you consider buying from the online store, document order confirmations and tracking, use payment protections or a card dispute if needed, and weigh purchasing from verified retail partners or physical stores where available.
Examples from available reviews (Dec 2021 – Feb 2026).
Easy online ordering, fast delivery, and an exquisite pair of shoes.
“It was simple to browse and place a purchase on the internet.”
Customer received bag quickly and praised responsive customer service.
“Just received my beautiful bag, thank you so much I did contact customer service asking for tracking and they replied very fast”
Orders delayed and customer service was unresponsive until prompted.
“it isn't shipped out for a VERY LONG TIME.”
Received a different, inauthentic cap and warns others to avoid site.
“the product arrived was fake and not authentic.”
Most reviews describe slow or absent order handling, repeated escalation requests, and inconsistent or unhelpful support responses.
Many reviewers report missing items, withheld or shorted refunds, unexpected shipping charges and perceived financial losses.
Site navigation is sometimes praised, but several reviews report order errors, portal bugs and confusing tracking or checkout flows.
Some customers praise materials and style; others report damaged, incorrect or allegedly non‑authentic items and other quality faults.
Numerous complaints cite unresponsive customer service, delayed replies, automated or generic responses and poor follow‑up on issues.
Overall sentiment in these reviews is largely negative, driven by unfulfilled orders, delayed refunds and unresolved support cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
When it comes to buying shoes, my sister is really particular. Most of the time, she will just choose the shoes that are not on show and try them on.
So I went online and saw this Karl Lagerfeld Paris online shop, and I decided to surprise her with a new pair of shoes.
It was simple to browse and place a purchase on the internet.
I received the confirmation email really immediately, and then I received notification that the product had been sent.
A pair of exquisite Karl Lagerfeld Paris shoes were waiting for me when I opened the delivery, which I had been anticipating for two days!
This made my sister extremely pleased as well, so thank you very much for all of your assistance!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Karl Lagerfeld is a global fashion label founded around the work and name of designer Karl Lagerfeld. The brand and its diffusion lines offer ready-to-wear, leather goods, handbags, footwear and accessories and operate through an e-commerce storefront alongside retail partners. People researching Karl Lagerfeld commonly look for product materials, authenticity, shipping policies, and customer service performance when buying bags, shoes or jackets online.