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We Collect & Analyze Reviews

Karma and Luck
Experiences & Reviews

Karma and Luck is a retail jewelry brand selling bracelets, necklaces and related accessories through an online store and staffed retail locations. Consumers searching for Karma and Luck reviews typically look for information about product quality, shipping, returns and in‑store service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 22d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Most reviewers report poor service: unhelpful or dismissive staff, unresolved issues, and repeated failures to fix order or product problems.

Share of mentions
26%
Weak
💰

Value for money

Multiple reviewers describe poor value: items breaking or tarnishing quickly and refunds or exchanges denied or heavily reduced.

Share of mentions
8%
Weak
⚡

User experience

Several customers report confusing online flows, misleading upgrade options and problematic priority shipping promises that were not met.

Share of mentions
5%
Weak
🔧

Product quality

Reports include broken or defective jewelry, tarnishing and workmanship issues; a minority of reviews praise product appearance.

Share of mentions
13%
Weak
📞

Communication

Frequent complaints about unreturned emails, wrong or unusable tracking information, disconnected chats and lack of reachable phone support.

Share of mentions
21%
Weak
⭐

Overall experience

Overall impressions skew negative: many customers report unresolved complaints, lost or defective orders, though some cite positive in‑store help.

Share of mentions
27%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Maxwell Quqa
trustpilot.com Oct 01, 2025

Best Jewelry

Sales staff are very courteous, experienced, welcoming and respectful. Above all, their service to the customer is unmatched. I...

S
Svetlana
trustpilot.com Oct 01, 2025

It is a scam company

It is a scam company, be careful. They promised to deliver in 3-5 business days. Then said it will be only in 2-3 weeks. After I received the email, i...

J
Jessica
trustpilot.com Oct 01, 2025

I ordered an anklet online for a…

I ordered an anklet online for a wedding and I paid for priority shipping for the item, per their website it would be received between two and four da...

G
Giuseppina Tirocchi
trustpilot.com Oct 01, 2025

just be careful about the upgrading offer after you buy

While buying i made a mistake to update the order but ended up buying an extra 3 bracelets which i did not want. They replied that they cannot refund...

M
Manjula Keerthi
trustpilot.com Oct 01, 2025

Big Thanks to Jasmine and Kevin from Grand…

Big Thanks to Jasmine from Grand central USA location. I brought a tree of life and had to exchange it with a different one as the shipping cost outsi...

E
El
trustpilot.com Oct 01, 2025

Biggest scam in Las Vegas and that’s…

Biggest scam in Las Vegas and that’s saying a lot ! Spend 200 dollars on two strings with trinkets that turned black. Customer service offers to give...

K
Keith
trustpilot.com Oct 01, 2025

Order placed this past Memorial Day…

Order placed this past Memorial Day Sale The bracelet came apart while wearing it. I sent two emails with the first in June and the second in July. Bo...

v
victor villaran
trustpilot.com Oct 01, 2025

If I can give this company a -5 star

If I can give this company a -5 star, I would absolutely. Me and my husband came to Las Vegas for the weekend and decided to buy a matching red string...

L
Linda Key
trustpilot.com Oct 01, 2025

I was at the Grand Central Station…

I was at the Grand Central Station location this past week. As I was speaking to an Associate Jas...

I
Isabella Vila
trustpilot.com Oct 01, 2025

Horrible customer service

Pieces are nice. However, their customer service sucks. First, I ordered a bracelet based on the website measurements and it was bigger than described...

M
Michael
trustpilot.com Oct 01, 2025

Poor quality

Poor quality I received a $100 bracelet that broke within 60 days from just normal wear and tear. I reached out to the company and they only replace w...

M
Michele Bluestein-Maya
trustpilot.com Oct 01, 2025

They've lost a good customer…

I have spent 400.00 in the past 6 months. After making serveral purchases over the last six months, they s...

J
Jacquelyn Wiles
trustpilot.com Oct 01, 2025

RECEIVED A DEFECTIVE NECKLACE CUSTOMER SERVICE IS HORRIBLE

RECEIVED A DEFECTIVE NECKLACE. IT LOOKS HORRIBLE..LIKE SOMEONE JUST SLAPPED AN EYE ON THE NECKLACE WITH CHEAP GLUE THAT SHOWS. THE EYE IS COMPLETELY C...

T
Tobey
trustpilot.com Oct 01, 2025

Poor customer service/poor quality

Poor customer service. Way too expensive for bad quality products. My brac...

A
Ana
trustpilot.com Oct 01, 2025

Never again

I am starting by saying if I could give a 0 star I would . I am very mad I placed an order with karma and luck . 4 days passed and I email for an upda...

E
Edith W.
trustpilot.com Oct 01, 2025

I made a purchase from Karma and Luck…

I made a purchase from Karma and Luck online for a ring, the 'Blessed Balance - Amethyst Lotus Ring for $59. The ring was received but was a rust colo...

M
Marketingas
trustpilot.com Oct 01, 2025

Good service and company

Good service and c...

L
Luciana Sabatino Cross
trustpilot.com Oct 01, 2025

Stunning & works!

After my friend loved hers that I bought her so much, I decided to go ahead and get one for myself too! It’s just gorgeous and I swear it does ward of...

B
Brittany Lauricella
trustpilot.com Oct 01, 2025

Poor customer service

I placed an order for Christmas gifts less than 1 week ago and they are now 35% off. I asked for a price adjustment and customer service refused. I as...

A
Alan Stameisen
trustpilot.com Oct 01, 2025

I am sorry to do this but my experience…

I am sorry to do this but my experience with Karma and Luck has been terable. I bought a Star of David bracelet, which looked very nice, but within tw...

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Conclusion

Reviews for Karma and Luck show a clear pattern of customer-reported problems with service, communication and product durability, alongside a smaller set of positive in‑store experiences. Common issues described include delayed or missing shipments, unresponsive support, denied refunds or partial credits, and jewelry that breaks or tarnishes. If you consider purchasing, check the company’s written return and shipping policies, keep payment records, and consider buying in person where you can inspect items. For high-value purchases, use payment methods with buyer protection and document all communications to help resolve disputes.