Many reviewers say they tried to return items or get refunds, but the issues stayed unresolved. Several customers report jewelry that broke, tarnished, or arrived damaged. A smaller group highlights helpful in-store associates who handled exchanges. Overall, the reviews show a sharp split between frequent service problems and occasional positive store experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Returned order confirmed received but refund never issued and support unresponsive.
“Never received my refund”
$100 bracelet broke within 60 days and company refused replacement.
“Poor quality I received a $100 bracelet that broke within 60 days.”
Courteous staff provided excellent service and unmatched jewelry quality.
“Sales staff are very courteous, experienced, welcoming and respectful.”
Company missed delivery promises, provided invalid tracking, and ignored my inquiries.
“It is a scam company, be careful.”
Most reviews describe staff as hostile or unhelpful, with warranty or replacement requests denied. Several mention supervisors using abusive language or associates refusing coverage that had been promised. A smaller number of reviewers report polite store staff who helped with exchanges and orders.
Many customers point to products failing quickly, which lowers the sense of value. Some also report partial refunds and restocking fees that cut down the amount returned. Positive remarks about value are rare.
Reviewers mention checkout errors, accidental extra purchases, and chat sessions that disconnect during support attempts. Several describe orders being canceled or delayed without a clear explanation. A limited number say in-store staff helped them place orders smoothly and that the products looked good.
Many reviewers say bracelets and necklaces broke within days to months, tarnished, or arrived with defects. Multiple reports add that the company refused replacements or did not respond to defect complaints. A few reviewers say the items met expectations or felt high quality.
Reviews often mention emails going unanswered and return or exchange requests being ignored. Several customers report missing tracking details, orders canceled without notice, and chat interactions that ended with their concerns dismissed. Only a few describe fast, helpful replies.
Most reviews focus on negative results tied to service, communication, and how long the jewelry holds up. A smaller group describes good in-store help and successful exchanges, creating a clear contrast in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Items differed from website images and company failed to respond to return requests.
“Do not purchase anything from this retailer!”
Items differed from website images and company failed to respond to return requests.
“Do not purchase anything from this retailer!”
Returned order confirmed received but refund never issued and support unresponsive.
“Never received my refund”
Returned order confirmed received but refund never issued and support unresponsive.
“Never received my refund”
Customer service supervisor used abusive language and worsened customer frustration.
“She literally cursed at me”
Customer service supervisor used abusive language and worsened customer frustration.
“She literally cursed at me”
Courteous staff provided excellent service and unmatched jewelry quality.
“Sales staff are very courteous, experienced, welcoming and respectful.”
Company missed delivery promises, provided invalid tracking, and ignored my inquiries.
“It is a scam company, be careful.”
Paid for priority shipping but item arrived late and support was dismissive.
“They disconnected me from the chat.”
Upgrading order accidentally purchased extra items and could not get a refund.
“ended up buying an extra 3 bracelets which i did not want.”
Store associates helped exchange an item and provided a pleasant experience.
“Jasmine patiently exchanged and found a way to place an order online from the store.”
Purchased bracelets tarnished and customer service refused proper returns.
“Spend 200 dollars on two strings with trinkets that turned black.”
Bracelet broke shortly after purchase and company ignored my emails.
“My $120 bracelet that came apart shortly after my purchase is useless.”
In-store staff were unwelcoming, unprofessional, and made me leave.
“Made us feel uneasy and unwelcoming even though she greeted us.”
Associate Jasmin behaved rudely and was unwelcoming at Grand Central.
“She is rude and unwelcoming.”
Item sizing issue and disputed return led to denied refund and poor service.
“they refused to return my money.”
$100 bracelet broke within 60 days and company refused replacement.
“Poor quality I received a $100 bracelet that broke within 60 days.”
Received damaged merchandise and company refused exchanges, costing me shipping.
“they sent me damaged merchandise.”
Received a defective necklace and received no customer service response.
“RECEIVED A DEFECTIVE NECKLACE.”
Bracelet broke within a month and company would not replace it.
“My bracelet broke within a month of having it and they would not even replace it.”
Order was canceled without explanation and customer support was unreachable.
“they email me say your order was cancel .”
Returned a poorly described ring and received only partial refund after restocking fee.
“I was only refunded $26 and was charged 33$ restocking fee.”
Positive experience; good service from the company.
“Good service and company!”
Very pleased with product appearance and perceived energy benefits.
“I swear it does ward off negative energy”
Customer service refused a price adjustment and required return process.
“I asked for a price adjustment and customer service refused.”
Bracelet broke within two days and the company did not respond to contact attempts.
“within two days it broke.”
Salesperson promised lifetime warranty but company refused replacement later.
“I was told by the sales person during the purchase that I had a lifetime warranty”
Cannot get an exchange and the company did not respond to multiple inquiries.
“two weeks later haven’t heard back from anyone.”
Material breaks easily and customer service refused replacements.
“Material breaks super easy and they do not replace!”
Bracelet breaking now but company no longer honors previous lifetime warranty.
“they now only do 30 days and they can’t help me.”
Tree pendant looked nothing like the website image.
“The tree looks NOTHING like the picture”
Bracelet ripped after four days and company did not respond to refund request.
“The bracelet I bought for my husband ripped after just 4 days of wearing it.”
Received a chipped necklace and company refused exchange and shipping refund.
“When I received a chipped citrine necklace They would not allow me to exchange it”
My bracelet broke within a month and they would not replace it.
“Poor customer service. Way too expensive for bad quality products.”
Order shipped but never received and contact attempts unanswered.
“Have received nothing.”
Received defective items and company ignored complaints, alleging deceptive practices.
“HORRIBLE customer service.”
Karma and Luck is the worst online store I have ever dealt with. I ordered a bracelet and it never arrived. I contacted the company multiple times, but they never responded and when they did, they were incredibly unhelpful. This was my first purchase from Karma and Luck so I was not aware of how poor their customer service is. I have never experienced anything like this before. Their website looks somewhat legitimate, but it is full of crap! I will raise a complaint with my credit card and I'll never recommend them. DO NOT ORDER FROM KARMA AND LUCK! THEY ARE THE WORST!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Karma and Luck sells gemstone and metal jewelry online and in physical stores. Its website features product pages with photos and an online checkout for direct purchases. Stores handle in-person sales and help with orders. Customers typically reach the company through store staff and online support such as email and chat.