Reviews Analyzed
22
We Collect & Analyze Reviews
Katebackdrop
Experiences & Reviews
Katebackdrop is an online retailer of photographic backdrops and studio backgrounds, selling printed fabric backdrops to photographers, studios and content creators. The brand is commonly found through e-commerce channels and marketplace listings and is searched for by users looking for printed backdrops, fabric backgrounds, and studio props. Consumers often compare materials, print realism, shipping times, return policies and customer support when researching sellers of photographic backdrops.
Overview & Key Metrics
Positive Sentiment
68%
Latest Review
29d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Reviews show both quick, helpful support for rush or damaged orders and repeated failures: refused returns, unresolved orders, or no response.
Share of mentions
Mixed
17%
💰
Value for money
Some customers call prices affordable and value good (custom options noted); a few describe products as overpriced or not realistic.
Share of mentions
Mixed
3%
⚡
User experience
Many reviewers report smooth ordering, reasonable shipping times, easy steaming/setup and on-time delivery for shoots when expedited service used.
Share of mentions
Strong
13%
🔧
Product quality
Most reviewers praise fabric, vibrant prints and minimal creasing; a minority find prints less realistic or raise authenticity concerns.
Share of mentions
Strong
20%
📞
Communication
Some customers report prompt, helpful replies and proactive updates; others describe poor or no responses and email-only support as problematic.
Share of mentions
Mixed
16%
⭐
Overall experience
Overall impressions split: many satisfied with product quality and resolved issues; several report lost packages, return refusals or ethical concerns.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 – October 2025).
Quality product (great print, irrelevant creases)
"I purchased a quality fleece photographic backdrop, printed on demand from an existing model of theirs. The product is qualitative, well printed (nice..."
Paolo
Trustpilot
Oct 01, 2025
Featured for: positive product and service experience
No Customer Support - no reply to emails cancelling order
"I placed an order; straight away I realised I had ordered the incorrect item and the delivery timeframe was too long. I immediately emailed the suppor..."
Lucy
Trustpilot
Oct 01, 2025
Featured for: no support, refund/returns complaint
Do not support thieves
"I am writing this as both a backdrop business owner and a member of the photography community. Unfortunately, Kate Backdrops (based in China) and simi..."
Lynn Bull
Trustpilot
Oct 01, 2025
Featured for: allegations of stolen designs, boycott
excellent customer service for urgent order
"placed an order on Friday and asked for rush delivery, as the backgrounds were required for a photoshoot on the Tuesday. shipping stated delivery woul..."
J.S
Trustpilot
Oct 01, 2025
Featured for: rush order success, fast resolution
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
C
Connie Rodriguez
trustpilot.com
Oct 01, 2025
I love everything Kate Backdrops!
I love everythin...
E
Ekaterina Konovalenko
trustpilot.com
Oct 01, 2025
Overpriced
In general, these backgrounds are overrated and overpriced. A paper backdrop looks more professional yet simple, and clients t...
L
Lynn Bull
trustpilot.com
Oct 01, 2025
Do not support thieves
I am writing this as both a backdrop business owner and a member of the photography community. Unfortunately, Kate Backdrops (based in China) and simi...
J
J.S
trustpilot.com
Oct 01, 2025
excellent customer service for urgent order
placed an order on Friday and asked for rush delivery, as the backgrounds were required for a photoshoot on the Tuesday. shipping stated delivery woul...
B
Becky Machin
trustpilot.com
Oct 01, 2025
I ordered from this company and…
I ordered from this company and realised within the legal 14 day cool of period that I did...
P
Paolo
trustpilot.com
Oct 01, 2025
Quality product (great print, irrelevant creases)
I purchased a quality fleece photographic backdrop, printed on demand from an existing model of theirs. The product is qualitative, well printed (nice...
L
Lucy
trustpilot.com
Oct 01, 2025
No Customer Support - no reply to emails cancelling order
I placed an order; straight away I realised I had ordered the incorrect item and the delivery timeframe was too long. I immediately emailed the suppor...
F
Farah Alfalah
trustpilot.com
Oct 01, 2025
So beautiful
...
J
Joseph Peterson
trustpilot.com
Oct 01, 2025
It's the fabric.
The cloth you use is outstanding. The folds steam out easily. Colors are both vibrant and subtl...
K
Kim
trustpilot.com
Oct 01, 2025
Fantastic imaging and high quality…
Fantastic imaging and high quality backdrop. Soft and dense fabric ba...
r
robert lukomski
trustpilot.com
Oct 01, 2025
I like it…
Delivery was within a reasonable turnaround time and product looks great. Th...
S
SightForever
trustpilot.com
Oct 01, 2025
Extra extra read all about it!!!!
I grabbed the newspaper backdrop from you guys, and WOW—I’m in love! It looks so real, my client actually did a double take....
L
Liv Williams
trustpilot.com
Oct 01, 2025
Fun backdrop!
Shipping fast, backdrop very nice and was a hit with my clien...
K
Kim Vuong
trustpilot.com
Oct 01, 2025
My package was damaged with the…
My package was damaged with the shipping carrier. And Katebackdrop made it ri...
A
Angry customer
trustpilot.com
Oct 01, 2025
DO NOT ORDER SCAM SCAM SCAM!!!
DO NOT ORDER, THIS COMPANY IS A SCAM FROM CHINA!!! Would give no stars if that was an option. I have contacted customer service 3x no one has gotten b...
J
Jodie van essen
trustpilot.com
Oct 01, 2025
Kate has high quality products and the…
Kate has high quality products and...
B
Brandon Thompson
trustpilot.com
Oct 01, 2025
This company is a scam. Do not buy.
This company has the worst customer service I have ever received. After weeks I still do not have my backdrop. They have been making me wait due to th...
R
RJ
trustpilot.com
Oct 01, 2025
Good quality service
Good quality service. Communicatio...
K
Kimberly Coby
trustpilot.com
Oct 01, 2025
The quality is priceless…
The quality of my piece is pricel...
L
Lilia Usyk
trustpilot.com
Oct 01, 2025
I had a very disappointing experience…
I had a very disappointing experience with this company. I ordered a product that turned out to be of poor quality and decided to return it. However,...
Conclusion
Customer feedback is mixed: many reviewers highlight high fabric quality, vivid printing and helpful support for urgent orders, and note good steaming and setup. However, a significant subset report problems with returns, missing replies from support, lost shipments and at least one review alleging copyright concerns. If you rely on timely delivery or easy returns, check the seller’s stated return policy and available contact methods before purchasing. For photographers, verify design originality and confirm shipping timelines when ordering for scheduled shoots.