Customers often praise sharp image detail, soft fabric, and fast shipping. Several buyers say damaged-package issues were fixed quickly and effectively. Other reviews mention unanswered emails, denied return requests, and shipments that never arrived. Some reviewers accuse the company of copying other designers’ work and urge a boycott.
Examples from available reviews (Nov 2021 – Feb 2026).
Praise for superb backdrops, fast delivery, and excellent customer service.
“Absolutely can not fault them.”
Purchased fleece backdrop with good print, few creases, fast delivery.
“The product is qualitative, well printed (nice colors)”
Customer reports missing shipment and poor service, offered only a $15 credit.
“This company has the worst customer service I have ever received.”
Reviewer accuses company of copying designs and violating IP, urging boycott.
“These are not just similarities these are direct copies pulled from other's website.”
Many reviews mention quick processing and problems solved when items arrived damaged. Others describe returns being refused, shipments going missing, or only small credits offered for lost orders. Delivery and after-sales support vary sharply from one customer to another.
Many buyers say the price feels worth it because the prints look clear and the fabric performs well. A few reviewers call the products overpriced and say they prefer paper backdrops, but this comes up rarely. Most value comments tie cost to the quality.
Repeat customers describe multiple purchases and strong satisfaction with certain designs and colors. Several reviewers say they couldn’t reach support or cancel an order, which led to clear frustration. Some posts also allege copied designs, prompting boycott calls and weakening trust.
Reviewers repeatedly highlight the fabric feel, accurate printing, and how the backdrops look on camera, including cloth options, fleece prints, and vivid colors. They point to practical upsides like minimal creasing, easy steaming, and simple pole setup. Praise for quality shows up throughout the reviews.
Several customers say support emails went unanswered and regional contacts couldn’t be reached. Some note that email is the only option, which feels inadequate when trying to cancel or sort out shipping problems. A smaller group, though, reports fast, helpful email replies and follow-through.
Reviews split between strong satisfaction with the products and recurring complaints about customer support and design-copying concerns. Positive comments focus on print quality, fabric, and fast delivery. Negative accounts center on unanswered emails, refused refunds, missing shipments, and allegations of copied designs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Praise for superb backdrops, fast delivery, and excellent customer service.
“Absolutely can not fault them.”
Praise for superb backdrops, fast delivery, and excellent customer service.
“Absolutely can not fault them.”
Kate Backdrop tailored solutions, guaranteeing quality, speed, and efficiency.
“guaranteeing quality speed and efficiency.”
Kate Backdrop tailored solutions, guaranteeing quality, speed, and efficiency.
“guaranteeing quality speed and efficiency.”
Reviewer accuses company of copying designs and violating IP, urging boycott.
“These are not just similarities these are direct copies pulled from other's website.”
Reviewer accuses company of copying designs and violating IP, urging boycott.
“These are not just similarities these are direct copies pulled from other's website.”
Long-term user who consistently loves Kate Backdrop products.
“Have been using Kate Backdrop for years, always love them!”
Long-term user who consistently loves Kate Backdrop products.
“Have been using Kate Backdrop for years, always love them!”
Reviewer can't reach German customer service or get email responses about shipping.
“i can not get in touch with them.”
Reviewer can't reach German customer service or get email responses about shipping.
“i can not get in touch with them.”
Reviewer loves everything about Kate Backdrops.
“I love everything Kate Backdrops!”
Reviewer finds the backgrounds overrated and overpriced; paper preferred.
“these backgrounds are overrated and overpriced”
Reviewer accuses Kate Backdrops of copying designs and urges a boycott.
“have stolen hundreds of designs from reputable shops”
Customer received rushed order in time due to excellent service.
“AMAZING service. THANK YOU!!!”
Customer requested return within 14-day period but company refused.
“they are refusing to accept a return”
Purchased fleece backdrop with good print, few creases, fast delivery.
“The product is qualitative, well printed (nice colors)”
Customer couldn't cancel order and received no email response.
“I immediately emailed the support email address requesting to cancel, but had no reply.”
Reviewer describes the product as very beautiful.
“So beautiful”
Reviewer praises fabric quality and easy steaming, colors not distracting.
“The cloth you use is outstanding.”
Reviewer praises imaging, high quality fabric, and easy pole setup.
“Fantastic imaging and high quality backdrop.”
Delivery was reasonable and the product looks sharp and striking.
“Delivery was within a reasonable turnaround time and product looks great.”
Reviewer loves the realistic newspaper backdrop and will return as customer.
“I grabbed the newspaper backdrop from you guys, and WOW—I’m in love!”
Fast shipping and a richly colored backdrop that clients enjoyed.
“Shipping fast, backdrop very nice and was a hit with my clients!”
Package was damaged in transit and Katebackdrop promptly resolved it.
“Katebackdrop made it right quickly”
Customer didn't receive order and couldn't get any response from customer service.
“DO NOT ORDER, THIS COMPANY IS A SCAM FROM CHINA!!!”
Reviewer praises high product quality and excellent customer service.
“Kate has high quality products and the customer service is top notch!!!”
Customer reports missing shipment and poor service, offered only a $15 credit.
“This company has the worst customer service I have ever received.”
Reviewer notes good service but communication is limited to email.
“Communication is only available through email.”
Reviewer praises the priceless quality and on-screen appearance.
“The quality of my piece is priceless I love how it looks on screen.”
Product poor quality and company refused returns, return to China required.
“they finally mentioned that I would need to return the item to China”
I have been Katebackdrop's customer for 5 years now, but my recent purchase was the best. I first thought the quality would be terrible, but these guys surprised me! I still can't believe it. On top of that, their customer response was the best I have ever experienced. I wasn't very sure what I needed but you helped me get sorted out. Something else that set them apart was their prices...very affordable for such quality work. The design was excellent and so impressive.I have NO complaints at all. I also appreciate the customized backdrop they offered me at just $10. Thanks again!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Katebackdrop sells printed photography backdrops and other studio supplies. The lineup includes fabric and fleece backdrops, custom-printed backgrounds, and accessories for portrait, newborn, and event photography. It offers digitally printed designs for photographers and creative studios. Buyers usually choose based on material, print resolution, and how they plan to use it in the studio. The website lists products online with photos and material details to guide purchases.