The available customer feedback highlights issues with delivery timeliness and responsiveness of customer support. The single review reports a month-long wait and repeated unanswered inquiries, resulting in a negative overall impression. There is no information in this dataset about product quality or pricing. Prospective buyers should check Kaufmann's stated shipping times, return/refund policies, and available support channels before purchasing, and keep records of communications for dispute resolution.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delayed and customer service did not respond to inquiries.
“I have been waiting for my order for almost a month”
Single reviewer reports a long delivery delay and describes receiving the "runaround," leaving the order unresolved and service perceived as unreliable.
The provided review does not mention pricing, refunds, or perceived value; there is no evidence to assess Kaufmann's value for money.
A new customer describes frustration with the ordering and follow-up process due to delays and a lack of responsive support, producing a negative user experience.
No information about product condition, performance, or quality appears in the available review set to evaluate product quality.
Reviewer reports more than ten unanswered emails and unanswered phone calls, characterizing communication as poor and inquiries as ignored.
The overall impression in the single review is negative: delayed order, unresponsive support, and a loss of trust in the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
High shipping costs and lack of selling options caused dissatisfaction.
“Very high shipping costs.”
Faultless service, timely delivery, and excellent winter jacket.
“Absolutely faultless service”
Item was nicely packed and delivered quite fast.
“Wet nicely packed and quite fast delivery”
The reviewer reports receiving good service from Kaufmann.
“Good service”
Delivery was super fast, arrived the next day.
“Super fast (next day) delivery 😀”
Service was described as super and professional.
“Super Service, Professional.BRAVO”
Shirt fit was very nice and service was prompt.
“Really nice fitting shirt and prompt service”
Order shipped next day via DHL with good packaging.
“Ordered Sunday evening and they send my order on Monday”
Product was good and delivery was very fast.
“Good product. Very fast delivery.”
Fast order processing and prompt delivery.
“Hurtig ekspedition og levering”
Reviewer says the service was excellent.
“Service i top”
Service was described as top quality.
“Top service !”
Great product received with speedy delivery.
“Great product and speedy delivery.”
The reviewer reports receiving good service from Kaufmann.
“Good service”
Reviewer praises service and quality clothing.
“Great service and quality clothing, whats not to like”
Fine service with effective, fast processing.
“Fin service - effectiv hurtig ekspedition👍😀”
Purchasing from Kaufmann was simple and straightforward.
“Det var enkelt at handle hos Kaufmann”
Reviewer reports receiving super service from Kaufmann.
“Super service”
Fast delivery and no complaints reported.
“Hurtig levering. Intet at klage over”
Delivery was very fast, but one item was wrong size requiring in-store exchange.
“Very fast delivery in 24hrs but one item was wrong size so had to go into butik to get it changed.”
I am a new customer and I am not happy with this company. I ordered a flask from this website and I have been waiting for my order for almost a month and they have been giving me the runaround.. After 3 weeks of waiting, I sent over ten emails to follow up on the matter and have yet to receive a response. I tried calling the company, but their phones were never answered. I’m still waiting to hear from them, but I must say this company is very dishonest. I'm hoping that someone will see my review and contact me so I can resolve this issue.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kaufmann is an online retail company operating an e-commerce storefront. Consumers researching Kaufmann typically look for information on shipping timelines, returns, customer support responsiveness, and payment/return policies. This summary aggregates available customer feedback to help shoppers evaluate Kaufmann's service reliability and communication behavior.