Reviews Analyzed
19
We Collect & Analyze Reviews
KBO Bike
Experiences & Reviews
KBO Bike is an electric bicycle brand selling consumer e-bikes online. People researching KBO Bike commonly look for information about ride quality, battery range, build durability, warranty handling, shipping and assembly when comparing e-bike options.
Overview & Key Metrics
Positive Sentiment
74%
Latest Review
21d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Reviewers report mixed service experiences: some describe quick, helpful warranty repairs and parts replacements, while others report slow responses or unresolved refund and warranty requests.
Share of mentions
Mixed
17%
💰
Value for money
Many reviewers feel the bikes offer good value for the price, but a sizable portion highlight poor durability or sizing issues that reduce perceived value.
Share of mentions
Mixed
13%
⚡
User experience
Riding feedback is generally positive for comfort, handling and battery range, yet some users report controller, fit or safety problems affecting day-to-day use.
Share of mentions
Mixed
15%
🔧
Product quality
Product quality receives mixed scores: many cite sturdy build and long-term reliability, while multiple reviews describe failures (battery, throttle, brakes) and shipping damage.
Share of mentions
Mixed
23%
📞
Communication
Communication experiences vary: several customers praise responsive help and clear follow-up, but others describe unanswered help-desk messages and incorrect replacement parts.
Share of mentions
Mixed
11%
⭐
Overall experience
Overall impressions are split: numerous customers report long-term satisfaction, while a notable group report serious faults and poor post-sale resolution.
Share of mentions
Mixed
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 19 verified reviews (November 2021 – October 2025).
Unreliable – Two Bikes Broke in Two Years!
"I really wanted to love KBO eBikes, but after two failures in two years, I can’t recommend them. I bought my first KBO eBike, and after just one year,..."
Solène Lebrun
Trustpilot
Oct 01, 2025
Featured for: Repeated bike failures over two years
Oasis is a piece of junk. No help from KBO
"Purchased an OASIS in 2023. The front disc was sent bent and it took an act of god for them to send me a new part with a small refund for the cost i h..."
LGS
Trustpilot
Oct 01, 2025
Featured for: Safety issue and part replacement problems
When you purchase from a superior company!!…
"When I purchased my bike with KBO I did not realize the above and beyond help they would extend when my bike unfortunately had a manufacture defect. I..."
Thaisha G.
Trustpilot
Oct 01, 2025
Featured for: Service covered repairs and expenses
1000 miles
"I’ve had the bike for three years now, and the odometer turned 1000 miles today, and I have no trouble wit..."
Douglas Laney
Trustpilot
Oct 01, 2025
Featured for: Three years, 1000 miles without issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 19 reviews
All Customer Reviews
Sources: Trustpilot (18) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Solène Lebrun
trustpilot.com
Oct 01, 2025
Unreliable – Two Bikes Broke in Two Years!
I really wanted to love KBO eBikes, but after two failures in two years, I can’t recommend them. I bought my first KBO eBike, and after just one year,...
T
Thaisha G.
trustpilot.com
Oct 01, 2025
When you purchase from a superior company!!…
When I purchased my bike with KBO I did not realize the above and beyond help they would extend when my bike unfortunately had a manufacture defect. I...
b
bentley
trustpilot.com
Oct 01, 2025
Avoid this bike at all costs
Avoid this bike at all costs, the QA for this is clearly bad, the break pads went out on me 2 months into me owning the bike and to top all of that of...
L
LGS
trustpilot.com
Oct 01, 2025
Oasis is a piece of junk. No help from KBO
Purchased an OASIS in 2023. The front disc was sent bent and it took an act of god for them to send me a new part with a small refund for the cost i h...
k
kevin
trustpilot.com
Oct 01, 2025
Stay Away From this Company
Bike came in damaged so i returned it and KBO will not refund me until they receive the box. FEDEX has delayed or possibly lost it in transit. And...
J
Jeanine Ellis
trustpilot.com
Oct 01, 2025
We love our KBO Breeze
We love our KBO Breeze, have 2. Grea...
d
david lightaul
trustpilot.com
Oct 01, 2025
great bike a bit on the heavy side
great bike a bit on the heavy side, but this thing is built like a tank...
M
Mike Fuller
trustpilot.com
Oct 01, 2025
Purchased a Breeze Step-Thru
Purchased a Breeze Step-Thru. The bike arrived 3 weeks later. I was sent a bike cable and lock for the delay. I have 500 miles on the bike now and hav...
R
Richard A Ferg
trustpilot.com
Oct 01, 2025
I bought the Tornado fat tire with the…
I bought the Tornado fat tire with the extra battery! I love my bike! Had a couple of issues with shipping damage...
r
rockwood, harry
trustpilot.com
Oct 01, 2025
The new Compact
I have a KBO Breeze, Tornado and just received two Compacts. They are well made and fold nicely. The controller however, is terrible. Mode 1,...
S
Sameer Pradhan
trustpilot.com
Oct 01, 2025
For over a Year, great riding experience...
I have been using my Step-through over a year now and love the Quality and sturdiness of the bike. I drive 20 miles everyday just for fun. No complain...
C
Chris Kost Sr
trustpilot.com
Oct 01, 2025
My KBO Breeze is over two years old …
My KBO Breeze is over two years old and i am very pleased with the quality of the bike. No issues...
C
Christopher Vaughn
trustpilot.com
Oct 01, 2025
Bike Frame is Huge
I ordered one of the orange kbo ebikes. Ads said would fit anyone 5'2 to 6'2. Since I am 5'8 it would surely fit. Wrong. Frame is like 19 inch. So it'...
T
Tom P
trustpilot.com
Oct 01, 2025
I love my KBO Breeze
I love my KBO Breeze. It is rugged, reliable, easy to assemble and maintain. Ride...
B
Brenda Kelley
trustpilot.com
Oct 01, 2025
Smart Choice
KBO is easy to deal with and I think the most for the money of...
J
Joseph Hamski
trustpilot.com
Oct 01, 2025
We purchased two KBO bikes
We purchased two KBO bikes, Ranger and Tornado, and absolutely love them. We ride them all over DC. Good looking, strong, sturdy, long...
D
Douglas Laney
trustpilot.com
Oct 01, 2025
1000 miles
I’ve had the bike for three years now, and the odometer turned 1000 miles today, and I have no trouble wit...
G
George Carter
trustpilot.com
Oct 01, 2025
The bikes are tough and all works well
The bikes are tough and all works well. BUT WHEN it doesn't. 17 hours on bike and battery goes dead. Wont charge. Call support, and they have me recor...
W
Walter A.
Collected.reviews
Nov 22, 2021
KBO Breeze Commuter eBike
I love the KBO Breeze, it's so easy to use, intuitive and feels very natural while riding. I find it to be an excellent eBike for commuting to work. It's super quick to charge, and I can get almost 30 miles out of a single charge. The battery takes about 1 hour to charge. The bike itself is really great for the price. I was very impressed with the overall quality of this bike. I could not believe it at first. It even arrived 90% assembled, sparing me the hassle. I also appreciate the tools and a comprehensive assembly video they sent alongside. I also like the fact that it's lightweight. It's a great choice for people who are looking for a reliable commuter eBike.
Conclusion
Reviews for KBO Bike show a clear split: many owners report solid ride quality, sturdy builds, and satisfactory long-term use (examples include multi-year, 1,000-mile reports and positive handling). However, a number of reviewers describe serious product failures (battery, throttle, brakes) and problematic sizing or shipping damage. Service interactions are inconsistent across reviews: some customers received prompt repairs and expense coverage, while others report slow responses, wrong parts, or delayed refunds. If you consider a KBO Bike, inspect delivered items immediately, confirm warranty and return procedures, and ask about controller/fit details before purchase.