Many customers say problems get fixed quickly, with fast replacements for damaged or defective items. Buyers often report that products match the listing and install without trouble. A smaller but clear group mentions lost shipments, messy return handling, and email support that doesn’t respond. Reviews swing between strong praise and sharp frustration from order to order.
Examples from available reviews (Dec 2022 – Mar 2026).
Initial shipment was destroyed but Kemimoto quickly replaced it.
“they quickly replaced my order, no problem.”
Product matched description and works very well; reviewer recommends it.
“Product was as described and works very very well.”
Customer experienced poor returns process, bad service, and late shipping.
“Trouble with returns, poor customer service, product was previously owned by someone else.”
Customer couldn't get any response from customer service via email.
“Emailed them several times with no response.”
Many reviews describe quick replacements and hands-on help that resolved defective items. Several customers mention staff who arranged warranty-style exchanges or helped them avoid return shipping. A smaller set reports returns that never got resolved and weak support during shipping problems.
Reviewers often point to competitive prices and solid value on parts and apparel. Some customers note good pricing even with overseas shipping. Only a few criticize value, usually tied to orders that arrived damaged or missing items.
Customers describe an easy-to-use website and simple ordering for common parts. Users call out practical features such as multi-zone heated jackets and plug-and-play fitment. A few mention needing fitment tweaks and slow deliveries that made the experience harder.
Many buyers say items arrive as described, feel sturdy, and are ready to install. Positive mentions include durable bags, soundbars, and lights that meet expectations. A minority report misaligned parts, scratched products, or defective units that needed replacement.
Some reviews praise quick replies, often within a day, when they contacted support. Others mention late tracking updates, out-of-stock notices that came without warning, and emails that never got a response. Most communication complaints center on tracking and return status.
Feedback splits between repeat buyers with smooth purchases and customers who ran into serious shipping or return issues. Many five-star reviews highlight repairs and replacements, while a few one-star posts focus on lost orders and returns that never got resolved. Outcomes often depend on whether the order required a return or shipment follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received defective glove but customer service quickly sent a working replacement.
“sending me a new pair that works great!”
Received defective glove but customer service quickly sent a working replacement.
“sending me a new pair that works great!”
Part didn't fit but customer service resolved the issue quickly.
“customer service was quick to try and help correct the issue.”
Part didn't fit but customer service resolved the issue quickly.
“customer service was quick to try and help correct the issue.”
Quality product at a good price, arrived quickly and fit perfectly.
“quality product at an unbelievable price.”
Quality product at a good price, arrived quickly and fit perfectly.
“quality product at an unbelievable price.”
Initial shipment was destroyed but Kemimoto quickly replaced it.
“they quickly replaced my order, no problem.”
Initial shipment was destroyed but Kemimoto quickly replaced it.
“they quickly replaced my order, no problem.”
Customer experienced poor returns process, bad service, and late shipping.
“Trouble with returns, poor customer service, product was previously owned by someone else.”
Customer experienced poor returns process, bad service, and late shipping.
“Trouble with returns, poor customer service, product was previously owned by someone else.”
Defective heated jacket was replaced promptly with responsive service.
“they replied to all inquiries in less than 24 hours”
Defective heated jacket was replaced promptly with responsive service.
“they replied to all inquiries in less than 24 hours”
Damaged item replaced quickly with fast, responsive customer service.
“Customer service responded in less then 24hrs and the replacement arrived faster than the original!”
Damaged item replaced quickly with fast, responsive customer service.
“Customer service responded in less then 24hrs and the replacement arrived faster than the original!”
Company replaced broken turn signal free as a warranty replacement.
“Kemimoto treated it like a warranty replacement at no cost to me.”
Company replaced broken turn signal free as a warranty replacement.
“Kemimoto treated it like a warranty replacement at no cost to me.”
Product matched description and works very well; reviewer recommends it.
“Product was as described and works very very well.”
Product matched description and works very well; reviewer recommends it.
“Product was as described and works very very well.”
Great customer service resolved the issue after ordering wrong size.
“Kemimoto has great customer service.”
Great customer service resolved the issue after ordering wrong size.
“Kemimoto has great customer service.”
Repeated tracking delays and unclear responses caused prolonged shipping delay.
“received a response it was "lost”
Order experienced delays and repeated requests for a tracking number.
“The Jacket did finally arrive on January 8th.”
Jacket's three zones and controls provide good warmth and comfort.
“I really like that the jacket has 3 zones and 3 levels.”
Jacket has three zones and levels with warm sleeves and thumb holes.
“I really like that the jacket has 3 zones and 3 levels.”
Repeat customer praises service, prices, and fast delivery.
“they have the best Prices and really FAST delivery”
Repeat customer praises best service, prices, and fast delivery.
“there service is one of the best”
Product matched description, arrived quickly, and fit well after installation.
“Product was exactly how it was described and showed up very quickly.”
Product matched description, arrived quickly, and fit well after installation.
“Product was exactly how it was described”
Reviewer states great parts and customer service.
“Great customer service”
Reviewer states customer service was great.
“Great customer service”
Multiple purchases met expectations and company resolved a small issue.
“Every item has been just as described and great quality.”
Multiple purchases matched descriptions and were good quality; issue was resolved.
“Every item has been just as described and great quality.”
Customer service rep Jabz helped resolve a bad battery issue quickly.
“Jabz, customer service rep helped resolve an issue with a bad battery.”
Customer service rep resolved a bad battery issue and was very helpful.
“Jabz, customer service rep helped resolve an issue with a bad battery.”
Back fenders didn't line up and took almost two months to arrive.
“back fenders dont line up”
Back fenders did not line up and delivery took almost two months.
“the back fenders dont line up”
Company responsive with great customer service and well-packaged, quality bags.
“They are very responsive when contacting them.”
Company was responsive, bags seem superior and packaging was very good.
“They are very responsive when contacting them.”
Company responded immediately and replaced soft door skins.
“Responded immediately when I had issues with my soft doors and they replaced my skins.”
Company responded immediately and replaced soft door skins after issues.
“Responded immediately when I had issues with my soft doors and they replaced my skins.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kemimoto sells aftermarket powersports and motorcycle parts and accessories online. Its catalog includes heated apparel, lighting, mirrors, storage options, and vehicle-specific body parts. Product pages usually list fitment details and part descriptions to help buyers pick compatible items. Kemimoto ships to multiple regions through its e-commerce store, which also handles orders and returns. The company supplies parts and add-ons for riders and powersports enthusiasts looking for replacements and upgrades.