Reviewers often praise the brand’s design and occasionally call out standout store associates. More reviews describe quick metal discoloration, plating wearing off, and stones falling out. Multiple shoppers report missing items, delayed refunds, and trouble reaching support. Positive service stories show up less often and tend to be tied to specific locations.
Examples from available reviews (Oct 2021 – Feb 2026).
Necklaces are durable and designs are adorable; favorites are drusy.
“They don't tarnish easily and the designs are adorable!”
Three necklaces turned green and store refused to replace them.
“all 3 have started to turn green”
Ordered multiple items; bracelet missing and emails ignored.
“The bracelet did not arrive in the box with the other two”
Shreveport store consistently provided excellent old-fashioned customer service.
“Finally a store with real old fashioned customer service”
Many reviews describe staff refusing repairs, declining replacements, or blaming damage on customer use. Several shoppers recall rude or unhelpful store interactions, with defective items left unresolved. A small number of reviews point to attentive, old-fashioned service at certain locations.
Numerous reviewers say the prices feel high for the materials and durability, often comparing the pieces to costume jewelry. A few customers find the cost worth it for the look or for specific stones such as drusy. Positive value comments are limited.
Order issues come up often: items missing from boxes, gift orders packed incorrectly, and delivery access problems. Several shoppers mention expensive return shipping and say they couldn’t cancel orders. A minority highlight helpful sales associates who made the in-store purchase better.
Most product complaints focus on fast tarnishing, worn plating, skin discoloration, loose or missing stones, and breakage. Multiple reviewers report itching or skin reactions after brief wear. Few describe pieces that hold up over time.
Reviewers often mention slow refunds, long return timelines, and emails or calls that go unanswered. Several complaints focus on Insider program shipping claims, exclusions, and surprise return costs. Reports of missing promotional items and unmade order changes recur.
Reviews range from a few standout in-store experiences to many low-rated stories about product failures and order problems. Positive notes center on design and specific store staff. Negative feedback centers on durability, fulfillment, and customer support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Necklaces are durable and designs are adorable; favorites are drusy.
“They don't tarnish easily and the designs are adorable!”
Stone fell out; many items lost finish and customer service blamed abuse.
“in 2 weeks one stone fell out.”
Ordered multiple items; bracelet missing and emails ignored.
“The bracelet did not arrive in the box with the other two”
In-store staff were rude and unhelpful; suspected discrimination.
“customer service was the worst I had ever experienced”
Insider membership advertised free shipping but excludes yellow-tag items.
“Free shipping on Every order, that is a false statement!!”
Returns take weeks for credit and customer service is unreachable.
“If you need to return it takes 10-15 days to receive credit”
Online purchases can't be returned in-store and store returns issue only credit.
“you can’t return it in a store.”
Ordered three pairs; only received one and missing pairs remain undelivered.
“it contained one pair of earrings and the free neckless.”
Trendy designs but often overpriced with inconsistent, costume-like quality.
“often overpriced for its quality”
Pendant felt cheap and low quality, not matching price paid.
“This is cheap tat made in India.”
Damaged bracelet required customer to ship it back; price match denied.
“Bracelet delivered damaged and they want me to go out of my way to ship the damaged item back.”
Three necklaces turned green and store refused to replace them.
“all 3 have started to turn green”
Earrings malfunction and charms fell off; repair or replacement denied.
“the earring don’t stay closed and the there are charms on there that will fall off.”
Costly necklaces are cheap-looking and overpriced for costume jewelry.
“Extremely expensive overpriced for cheaply made costume jewelry.”
Delivery missed; customer service refused to resolve the delayed gift.
“the driver didn't have the access code to the gate to deliver the package.”
Seashell necklace tarnished and irritated skin after three months.
“turned my neck gray”
Necklace turned black after one week of use.
“I used it one week and it turned black”
Plating wore off after months causing irritation and dull appearance.
“The plating has worn off, looking dull and becoming seriously irritating to my skin.”
Multiple purchases often rusted, irritated skin, and color differed unexpectedly.
“it makes me so itchy.”
Necklace broke; company refused repair and offered inadequate discount.
“Kendra Scott doesn’t repair “fashion jewelry,””
Earrings and necklaces tarnished and looked cheap after months.
“has tarnished so bad it looks cheap.”
14k gold plating rubbed off after few wears; refund denied due to policy.
“already the ‘gold’ has rubbed off!”
Shreveport store consistently provided excellent old-fashioned customer service.
“Finally a store with real old fashioned customer service”
Defective gifted earrings were not replaced by the company.
“they didn’t back up their defective product.”
Stones fell out and jewelry tarnished; store blamed customer and refused help.
“there’s nothing they can do for me”
Unable to cancel order; received poor packaging and costly return shipping.
“the return shipping cost was over $85!”
Requested gift boxes repeatedly but did not receive them with orders.
“I did NOT receive the gift boxes.”
Silver chain darkened, making the amethyst set look cheap.
“The silver chain darkened in a cheap way”
Necklaces turned skin green and gold finish wore off quickly.
“ALL of them turned my granddaughters neck GREEN.”
Silver wore away after weeks and customer service was unreachable.
“the silver has worn away making her finger black”
Received excellent customer service from Jessica and enjoys the jewelry.
“I received excellent customer service from Jessica”
Earring broke when opened and became unusable.
“when I tried to open them, they broke unexpectedly.”
One paid item missing and customer service unreachable by phone.
“Didn’t send one of the items I paid for.”
Gifts arrived in inadequate packaging; customer service unresponsive and late.
“they were all STUFFED into ONE BOX instead of separate yellow boxes”
Honestly, I'd say Kendra Scott is overrated. I have bought so much from here over many years but I don't wear them because every piece has turned and tarnished. I used to think the jewelry was sterling silver but upon research; I found out the chains are rhodium plated brass. I just wonder why they would charge so expensive yet use such cheap products. The only good thing I have to say is that the delivery is always decently fast… the customer service is awful too. What kind of company is that? If I could give this no stars, I would!! So sad. I will not be coming back.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kendra Scott is an American jewelry and lifestyle brand that designs and sells necklaces, earrings, bracelets, rings, and home accessories. It runs retail boutiques across the U.S. and a direct-to-consumer e-commerce site. The brand offers in-store customization, often called a Color Bar, where customers choose stones and settings. Many collections use semi-precious stones and plated metal finishes. Founded in Austin, Texas, Kendra Scott also offers gift services and in-store private shopping events.