Skip to content
We Collect & Analyze Reviews

Kendra Scott
Experiences & Reviews

Kendra Scott is an American jewelry and lifestyle brand founded by designer Kendra Scott. Headquartered in Austin, Texas, the company sells fashion jewelry (necklaces, earrings, bracelets, rings) and accessories via its own retail stores, an e-commerce site, and third-party retailers. The brand is known for colorful stones and plated metal finishes and ships both domestically and internationally from its online store.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 17d
Overall Rating
1.7

Our Analysis

🎯

Service quality

Mixed reports: some customers praise in-store staff and fast delivery, while others describe missed deliveries, late arrivals and fulfillment issues.

Share of mentions
8%
Mixed
💰

Value for money

Many reviewers describe items as overpriced relative to durability, citing plating wear, tarnish and skin reactions after weeks or months.

Share of mentions
20%
Weak
⚡

User experience

Frequent complaints about online experience and packaging: missing gift boxes, cheap packaging, unclear product images and costly return shipping.

Share of mentions
7%
Weak
🔧

Product quality

Widespread reports of plating wearing off, tarnishing, green skin reactions, broken clasps and stones falling out after short use.

Share of mentions
20%
Weak
📞

Communication

Multiple reviewers report slow or unhelpful customer service, difficulty contacting support, and denials of exchanges, repairs or refunds.

Share of mentions
17%
Weak
⭐

Overall experience

Most reviews express disappointment and unwillingness to repurchase; a small number note positive in-store service experiences.

Share of mentions
28%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Sara Wilson
External Source Sep 28, 2025

Don't Do Mail Orders

I was texted that my delivery would arrive on Thursday between 1pm and 7pm, so I stayed home to make sure I received it. The necklace I ordered was ra...

A
Ashley Helton
External Source Sep 22, 2025

Easily and Quickly Ruined

My partner bought the Kendra Scott seashell necklace for me in July 2025 as a birthday gift. I was so confident the price meant it wouldn’t easily tar...

B
Belinda Welsch
External Source Sep 22, 2025

If I could give it 0 stars I would

If I could give it 0 stars I would. I bought a necklace in Kendra Scott, I used it one week and it turned b...

N
Nicole
External Source Sep 16, 2025

Overpriced and will not last

For being a Jewelry company with the Flagship store in TEXAS, you would think that their plated Jewelry could withstand sweating. Nope. After just a c...

R
Ratatata
External Source Jul 26, 2025

My experience with Kendra Scott items from 2022-2025

Ask me why I bought from them this many times, I don’t know - The first necklace I got I liked, I got it as gift - it was one the basic green stone ne...

C
Consumer
External Source Jul 17, 2025

Disappointed – no repairs, no accountability

I bought the Elisa Gold Pendant Necklace for $96 and it broke under normal use. When I asked about repairs, I was told Kendra Scott doesn’t repair “fa...

M
Mischell
External Source Jul 01, 2025

I purchased several earrings and…

I purchased several earrings and necklaces in the past 6 months. The set that I wear most has tarnished so bad it looks cheap. Ive purchased tj max je...

M
Mrs Hayley Cubitt
External Source May 29, 2025

Very disappointed

Very disappointed. I purchased a 14k gold plated bracelet for my daughter in November as a Christmas present. She has only worn it a handful of times,...

D
Dena Martindale
External Source May 21, 2025

Finally a store with real old fashioned…

Finally a store with real old fashioned customer service. The shreveport louisiana store is stellar! Every time I go ,...

K
Kay Loy
External Source May 16, 2025

We were gifted a cute set of earrings…

We were gifted a cute set of earrings that were hoops with a heart. It was defective and I asked them to replace the...

M
Maria Brull Ahrens
External Source May 13, 2025

Last year for mother’s Day my daughter…

Last year for mother’s Day my daughter gave me a bracelet with two stones. By the middle of July to the stones have already fell. I purchased. I’m rep...

C
Chelsea Lalonde
External Source Apr 25, 2025

After seeing someone share a video…

After seeing someone share a video online, I recently ordered jewelry from Kendra Scott. I placed the order on Sunday during the Easter long weekend....

S
Shonta Hayes
External Source Apr 09, 2025

Failure To Send Gift Boxes

The past three times I've ordered from Kendra Scott I've requested gift boxes & the last three times I did NOT receive the gift boxes. The customer se...

C
Consumer
External Source Mar 17, 2025

Disappointing chain

I received the Elise necklace and bracelet with amethyst stone for a birthday. I loved the set and started wearing it every day. The silver chain dark...

D
DC
External Source Mar 16, 2025

Cheap Jewelry

This is nothing more than hyped up dollar store quality pieces. They are cheap. Purchased a total of 3 necklaces and ALL of them turned my granddaught...

P
Patricia Frost
External Source Feb 15, 2025

So dissatisfied

So dissatisfied I purchased an Elyse silver cocktail ring for my daughters Christmas present which I hoped would be good quality for the purchase pric...

A
Anne
External Source Feb 02, 2025

I received excellent customer service…

I received excellent customer service from Jessica I am shocked to see the bad reviews for Kendra...

B
Britta valdeup roldum
External Source Jan 06, 2025

BROKEN EARRING!!!!!

I’m very disappointed with this brand. For Christmas, I received a pair of earrings that initially looked be...

c
customer
External Source Jan 04, 2025

Didn’t send one of the items I paid…

Didn’t send one of the items I paid for. It’s impossible to contact custom...

D
Disappointed Customer
External Source Dec 31, 2024

Terrible Customer Service!

I ordered 4 of the same cross necklaces for Christmas gifts for my daughters & daughter in law. When the necklaces arrived they were all STUFFED into...

Share Your Experience

Help other customers by sharing your experience with Kendra Scott. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews in this sample frequently report durability problems—plating wear, tarnish and skin discoloration on necklaces, bracelets and earrings. Many customers also describe poor post‑purchase experiences: difficulties reaching support, denied repairs or exchanges, missing items, and packaging issues. A few reviewers praised individual store staff and specific store locations for good service. If you consider buying, weigh these reported quality and service issues against the occasional positive in-store experience and check return/repair terms before purchase.