Kendra Scott
Experiences & Reviews
Kendra Scott is an American jewelry and lifestyle brand founded by designer Kendra Scott. Headquartered in Austin, Texas, the company sells fashion jewelry (necklaces, earrings, bracelets, rings) and accessories via its own retail stores, an e-commerce site, and third-party retailers. The brand is known for colorful stones and plated metal finishes and ships both domestically and internationally from its online store.
Overview & Key Metrics
Our Analysis
Service quality
Mixed reports: some customers praise in-store staff and fast delivery, while others describe missed deliveries, late arrivals and fulfillment issues.
Value for money
Many reviewers describe items as overpriced relative to durability, citing plating wear, tarnish and skin reactions after weeks or months.
User experience
Frequent complaints about online experience and packaging: missing gift boxes, cheap packaging, unclear product images and costly return shipping.
Product quality
Widespread reports of plating wearing off, tarnishing, green skin reactions, broken clasps and stones falling out after short use.
Communication
Multiple reviewers report slow or unhelpful customer service, difficulty contacting support, and denials of exchanges, repairs or refunds.
Overall experience
Most reviews express disappointment and unwillingness to repurchase; a small number note positive in-store service experiences.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 – October 2025).
Finally a store with real old fashioned…
"Finally a store with real old fashioned customer service. The shreveport louisiana store is stellar! Every time I go ,..."
If I could give it 0 stars I would
"If I could give it 0 stars I would. I bought a necklace in Kendra Scott, I used it one week and it turned b..."
Don't Do Mail Orders
"I was texted that my delivery would arrive on Thursday between 1pm and 7pm, so I stayed home to make sure I received it. The necklace I ordered was ra..."
Disappointed – no repairs, no accountability
"I bought the Elisa Gold Pendant Necklace for $96 and it broke under normal use. When I asked about repairs, I was told Kendra Scott doesn’t repair “fa..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Don't Do Mail Orders
I was texted that my delivery would arrive on Thursday between 1pm and 7pm, so I stayed home to make sure I received it. The necklace I ordered was ra...
Easily and Quickly Ruined
My partner bought the Kendra Scott seashell necklace for me in July 2025 as a birthday gift. I was so confident the price meant it wouldn’t easily tar...
If I could give it 0 stars I would
If I could give it 0 stars I would. I bought a necklace in Kendra Scott, I used it one week and it turned b...
Overpriced and will not last
For being a Jewelry company with the Flagship store in TEXAS, you would think that their plated Jewelry could withstand sweating. Nope. After just a c...
My experience with Kendra Scott items from 2022-2025
Ask me why I bought from them this many times, I don’t know - The first necklace I got I liked, I got it as gift - it was one the basic green stone ne...
Disappointed – no repairs, no accountability
I bought the Elisa Gold Pendant Necklace for $96 and it broke under normal use. When I asked about repairs, I was told Kendra Scott doesn’t repair “fa...
I purchased several earrings and…
I purchased several earrings and necklaces in the past 6 months. The set that I wear most has tarnished so bad it looks cheap. Ive purchased tj max je...
Very disappointed
Very disappointed. I purchased a 14k gold plated bracelet for my daughter in November as a Christmas present. She has only worn it a handful of times,...
Finally a store with real old fashioned…
Finally a store with real old fashioned customer service. The shreveport louisiana store is stellar! Every time I go ,...
We were gifted a cute set of earrings…
We were gifted a cute set of earrings that were hoops with a heart. It was defective and I asked them to replace the...
Last year for mother’s Day my daughter…
Last year for mother’s Day my daughter gave me a bracelet with two stones. By the middle of July to the stones have already fell. I purchased. I’m rep...
After seeing someone share a video…
After seeing someone share a video online, I recently ordered jewelry from Kendra Scott. I placed the order on Sunday during the Easter long weekend....
Failure To Send Gift Boxes
The past three times I've ordered from Kendra Scott I've requested gift boxes & the last three times I did NOT receive the gift boxes. The customer se...
Disappointing chain
I received the Elise necklace and bracelet with amethyst stone for a birthday. I loved the set and started wearing it every day. The silver chain dark...
Cheap Jewelry
This is nothing more than hyped up dollar store quality pieces. They are cheap. Purchased a total of 3 necklaces and ALL of them turned my granddaught...
So dissatisfied
So dissatisfied I purchased an Elyse silver cocktail ring for my daughters Christmas present which I hoped would be good quality for the purchase pric...
I received excellent customer service…
I received excellent customer service from Jessica I am shocked to see the bad reviews for Kendra...
BROKEN EARRING!!!!!
I’m very disappointed with this brand. For Christmas, I received a pair of earrings that initially looked be...
Didn’t send one of the items I paid…
Didn’t send one of the items I paid for. It’s impossible to contact custom...
Terrible Customer Service!
I ordered 4 of the same cross necklaces for Christmas gifts for my daughters & daughter in law. When the necklaces arrived they were all STUFFED into...
Conclusion
Reviews in this sample frequently report durability problems—plating wear, tarnish and skin discoloration on necklaces, bracelets and earrings. Many customers also describe poor post‑purchase experiences: difficulties reaching support, denied repairs or exchanges, missing items, and packaging issues. A few reviewers praised individual store staff and specific store locations for good service. If you consider buying, weigh these reported quality and service issues against the occasional positive in-store experience and check return/repair terms before purchase.