Customers describe late or missing deliveries and surprise return charges. Several say they paid for expedited shipping, but orders still arrived too late for planned events. One reviewer says a garment shrank and the company refused a refund. Another reviewer says a billing error was refunded within two days.
Examples from available reviews (Nov 2021 – Feb 2026).
Dress ordered over three weeks ago still has not arrived.
“Ordered a dress 3.5 weeks ago, a Christmas theme dress and still don’t have it.”
Paid for express shipping but tracking shows standard delivery, missing event.
“Waste of over $130 AUD for a shirt.”
Shirt shrank after washing and customer service refused refund.
“The worst customer service ever!!”
Customer service resolved a double charge and refunded within 48 hours.
“I was extremely happy that I had my money back in 48 hours.”
Most summaries focus on fulfillment and refunds. Several mention late shipments, missing items, or staff declining returns. One notes a quick refund for a billing error.
Many complaints center on paid shipping upgrades that did not speed delivery. Reviewers also point to return or service fees that raise the final cost. Value concerns come up across multiple summaries.
Some accounts mention unexpected orders and being pushed toward store credit. Customers also report missing events because packages arrived late. Most experience-related comments here are negative.
One review says a shirt shrank after washing. No other defect reports appear in the summaries, so product-quality issues are limited to that single case.
Several summaries say staff refused refunds or mishandled account activity. One describes clear communication that led to a refund within forty-eight hours. Positive notes on communication are rare.
The reviews mostly highlight frustration with shipping, returns, and refund results. Multiple negative reports contrast with one fast resolution, pointing to sharply mixed experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dress ordered over three weeks ago still has not arrived.
“Ordered a dress 3.5 weeks ago, a Christmas theme dress and still don’t have it.”
Paid for express shipping but tracking shows standard delivery, missing event.
“Waste of over $130 AUD for a shirt.”
Shirt shrank after washing and customer service refused refund.
“The worst customer service ever!!”
Received an unexpected order and felt pressured into store credit return.
“I believe they faked an order from my account”
Return fees and poor fit made items overpriced and hard to return.
“They charge an $8 service fee to ship a dress that is over $150.”
Very good service!!! I hadn't received any updates on an order I'd placed. I contacted them and the customer rep informed me the order hadn't been processed and since I hadn't been charged suggested I reorder the item. I went ahead and reordered the item. Unfortunately, she worked through getting the original order processed but this resulted in a double charge. After contacting her again she was able to rectify the situation, cancel one of the orders as well as assuring I got refunded for one of the charges. I was extremely happy that I had my money back in 48 hours. I was also impressed with her follow-through and frequent correspondence via both email and phone conversation. She kept in contact to make sure everything worked out ok. The world would certainly be better if more businesses had someone like this in their workforce. Can recommend the seller
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kenny Flowers is an apparel brand selling printed shirts and resort-style clothing. Its website lists fabric details, sizing, and care instructions on product pages. Shoppers buy through the brand’s online store and select retail stockists. The range includes short-sleeve patterned shirts and seasonal collections. Product pages typically feature photos and size guides to support purchase decisions.