Reviews Analyzed
2
We Collect & Analyze Reviews
Khaite
Experiences & Reviews
Khaite is a New York–based luxury womenswear label founded by Catherine Holstein, known for elevated ready-to-wear, denim, knitwear, footwear and leather goods. The brand is positioned at a premium price point and is sold via its own website, select boutiques and department stores. Consumers researching Khaite reviews typically look for information on garment construction, fit, delivery and after‑sales support.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
27d
Overall Rating
2.5
Our Analysis
🎯
Service quality
One reviewer says an order was processed and safely delivered, while another cites slow or ineffective support that could impede problem resolution.
Share of mentions
Mixed
29%
💰
Value for money
None of the provided reviews comment on pricing or value for money, so there is no direct evidence to assess perceived value.
Share of mentions
Mixed
0%
⚡
User experience
Reviews do not mention website or app usability, checkout flow, or in‑store experience, so digital user experience is not evaluated here.
Share of mentions
Mixed
0%
🔧
Product quality
One reviewer praises tops as "perfect" but reports receiving the wrong shoe color, indicating mixed product consistency in these reports.
Share of mentions
Mixed
14%
📞
Communication
One review notes contacting customer care without detailing the response, while another describes customer service as very slow or unresponsive.
Share of mentions
Mixed
29%
⭐
Overall experience
One reviewer expresses overall satisfaction with clothing items despite a color error; another reports frustration and lowered trust due to support issues.
Share of mentions
Mixed
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (November 2021 – October 2025).
Red heels
"I love jeans and tops on weekends. It makes me feel younger and trendy. This best describes why I value quality which to me can only be found at Khaite. I love their taste for fashion and design. Everybody can shop from them. Last time I ordered tops and a pair of heels from them. I requested a red one. The order was processed and safely delivered. The tops were perfect. However, for the heels, I felt kind of disappointed. Instead of red, they packed a maroon one. Though I contacted customer care and asked if I could send it back, I chose to keep it. It still looks good on me."
Sarah Michael
Collected.reviews
Nov 08, 2021
Featured for: Positive on tops, wrong shoe color
Очень нерасторопная служба поддержки
"Очень нерасторопная служба поддержки. Пожалуй, самая отвратительная среди всех интернет-магазинов. Могут не отвечать на электронные сообщения неделями..."
Ольга Зелинская
Trustpilot
Oct 01, 2025
Featured for: Russian-language detailed support criticism
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
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Ольга Зелинская
trustpilot.com
Oct 01, 2025
Очень нерасторопная служба поддержки
Очень нерасторопная служба поддержки. Пожалуй, самая отвратительная среди всех интернет-магазинов. Могут не отвечать на электронные сообщения неделями...
S
Sarah Michael
Collected.reviews
Nov 08, 2021
Red heels
I love jeans and tops on weekends. It makes me feel younger and trendy. This best describes why I value quality which to me can only be found at Khaite. I love their taste for fashion and design. Everybody can shop from them. Last time I ordered tops and a pair of heels from them. I requested a red one. The order was processed and safely delivered. The tops were perfect. However, for the heels, I felt kind of disappointed. Instead of red, they packed a maroon one. Though I contacted customer care and asked if I could send it back, I chose to keep it. It still looks good on me.
Conclusion
The provided reviews show a small sample: one customer praised garment quality for tops and reported a delivered order, though a shoe arrived in the wrong color; another left a detailed complaint about slow or nonresponsive customer support. For shoppers researching Khaite, these reports suggest checking order confirmations and inspecting items immediately on arrival. Review the brand’s return and exchange policy and keep order documentation and photos if you need to contact support. Because these observations come from two reviews only, consider looking for additional reviews on delivery reliability, product consistency (e.g., shoes versus tops), and customer‑service responsiveness before making a high‑value purchase.