Customers describe the build and materials as strong in the few examples available. One order arrived in the wrong shoe color. A separate review points to a clear issue with slow, unresponsive support. The small sample shows solid products but weaker aftercare.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer support is very unresponsive and often ignores emails.
“Очень нерасторопная служба поддержки.”
Products were high quality overall but heels arrived in wrong color.
“Instead of red, they packed a maroon one.”
One review says customer support is very unresponsive and ignores emails. This is the main negative point in service-related feedback. No other service complaints appear.
The reviews do not mention pricing or value. These entries do not allow an assessment of value for money. Cost is not discussed.
Users describe a good experience with the product itself but a negative experience after purchase. In one case, the order arrived in the wrong color. Another report of unresponsive support affects returns and issue resolution.
One review praises the overall quality and materials. Another note flags a fulfillment mistake: heels arrived in the wrong color. Despite the packing error, construction quality is described positively.
One review criticizes communication as slow and non-responsive. This complaint is the main communication theme. No reviews mention strong communication.
Across two reviews, product quality comes through as a strength, while aftercare shows problems. With so few reviews, broader takeaways remain limited. Reported strengths focus on the goods, while the weakness centers on support and fulfillment accuracy.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer support is very unresponsive and often ignores emails.
“Очень нерасторопная служба поддержки.”
I love jeans and tops on weekends. It makes me feel younger and trendy. This best describes why I value quality which to me can only be found at Khaite. I love their taste for fashion and design. Everybody can shop from them. Last time I ordered tops and a pair of heels from them. I requested a red one. The order was processed and safely delivered. The tops were perfect. However, for the heels, I felt kind of disappointed. Instead of red, they packed a maroon one. Though I contacted customer care and asked if I could send it back, I chose to keep it. It still looks good on me.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Khaite is a New York-based women's fashion brand founded by Catherine Holstein. It makes ready-to-wear, leather goods, knitwear, footwear, and handbags. The brand sells through its e-commerce site and selected retail partners, and it runs flagship stores. Its lines include tailored coats, cashmere sweaters, and leather boots. Fashion press frequently mentions Khaite, and it regularly appears in seasonal collections and runway presentations.