Reviews Analyzed
22
We Collect & Analyze Reviews
KicksCrew
Experiences & Reviews
KicksCrew is an online retailer and reseller focused on sneakers and streetwear, offering brand-name and limited-edition footwear through its website. The platform lists products for international customers and arranges shipping and returns online. Prospective buyers should review shipping, returns, exchange fees, and customs policies before purchasing.
Overview & Key Metrics
Positive Sentiment
68%
Latest Review
34d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Several reviewers report poor support for exchanges and returns: slow replies, refusal to accept defects, and extra fees for size changes.
Share of mentions
Weak
9%
💰
Value for money
Multiple customers report unexpectedly high import duties, VAT and added fees that significantly increase total cost; a minority highlight good product prices.
Share of mentions
Weak
9%
⚡
User experience
Users cite a solid product selection and generally trustworthy listings; some mention limited transparency on product origin and sizing guidance.
Share of mentions
Strong
8%
🔧
Product quality
Many buyers describe authentic-looking, well-conditioned items on arrival; a smaller share report defects or items that feel inauthentic.
Share of mentions
Strong
21%
📞
Communication
Shipping and delivery reports are mixed: numerous fast, on-time deliveries versus several accounts of delays, stuck packages or rude couriers.
Share of mentions
Mixed
20%
⭐
Overall experience
Overall impressions are split: many customers praise quick delivery and satisfactory products, while others highlight duties, shipping issues or unresolved support cases.
Share of mentions
Mixed
33%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 – October 2025).
Alexander McQueen
"I purchased the Alexander McQueen from KicksCrew and the quality was amazing, and they look authentic. The shoes came in the original box, everything looks good. Only reason for only a 4-star review is that the sizing was small and to change the size through KicksCrew I had to pay another fee. I felt disappointed, but since I know the shoe stretchers can damage the quality of the shoes and the way they were expensive, I had to do as they say. In my opinion, if you’re buying a pair of McQueens from this site, make sure you pick at least half a size or you’ll cough up some extra fee to get an exchange even though the sizing discrepancy isn’t your fault."
Kyan Jovanivic
Collected.reviews
Nov 10, 2021
Featured for: authentic product, exchange fee issue
Ordered from this website paid full…
"Ordered from this website paid full price for training shoes plus delivery The trouble is you then have to pay 16% duty on the purchase price Then ano..."
sandy plumb
Trustpilot
Oct 01, 2025
Featured for: hidden duties and high cost
disappointed
"I ordered this product (Order [KS1977663]) and received a pair with a clear defect. When I contacted customer service, they refused to acknowledge the..."
AYMANE AGHARI
Trustpilot
Oct 01, 2025
Featured for: defect report, poor customer support
quick, and flawless.
"Very efficient, and shoes..."
marleny gomez
Trustpilot
Oct 01, 2025
Featured for: fast delivery, perfect condition
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
Y
YDC Jue Jue
trustpilot.com
Oct 01, 2025
Delivery is so rude and VAT is so…
Delivery is so rude and VAT is so expensive import duty is 30% i was shock i was pay after bought 37% a...
A
Aniya White Buffalo
trustpilot.com
Oct 01, 2025
Shoes are the perfect color and size.
Shoes are the perf...
s
sandy plumb
trustpilot.com
Oct 01, 2025
Ordered from this website paid full…
Ordered from this website paid full price for training shoes plus delivery The trouble is you then have to pay 16% duty on the purchase price Then ano...
r
reUel
trustpilot.com
Oct 01, 2025
Terrible experience
Terrible experience, they take long to reply, take long to ship and are not helpful at all, they said my order would ship within 7-10 business days, t...
K
Karl Asmar
trustpilot.com
Oct 01, 2025
Product doesnt feel like a real one
Product doesnt fe...
B
Bolor Temuulen
trustpilot.com
Oct 01, 2025
I love it my shoes
I love it my shoes. That’s de...
K
Katie Braun
trustpilot.com
Oct 01, 2025
Great selection and prompt delivery
Great selection a...
A
Aleta Robinson
trustpilot.com
Oct 01, 2025
I did not get the product I ordered and…
I did not get the product I ordered and there’s no custome...
L
Leticia Taylor
trustpilot.com
Oct 01, 2025
Order still hasn’t arrived!!
Ordered two pairs of shoes 3 weeks ago and shoes have been stuck in Jamaica NY with no movement. Reached out to customer support for more answers or t...
A
Alis Tyson
trustpilot.com
Oct 01, 2025
Love my kicks.
...
l
lyni (lynib82)
trustpilot.com
Oct 01, 2025
Nike air max plus
My boy happy with his trainer's recei...
T
Tonya Leeper
trustpilot.com
Oct 01, 2025
Package arrived on time
Package arrived on time. Love the sneakers. I probably...
S
Sonia Williams
trustpilot.com
Oct 01, 2025
Great shoesshoes
...
l
lila
trustpilot.com
Oct 01, 2025
great product, great price
great product quality… got my crazy picky child’s *favorite* hoodie here. and she has like 40 hoodies honestly so that’s saying a LOT. so worth the sh...
B
Bryant O'KANE
trustpilot.com
Oct 01, 2025
Fast delivery
Fast delivery, receive...
c
customer
trustpilot.com
Oct 01, 2025
The shoes I ordered arrived quickly and…
The shoes I ordered arrive...
m
marleny gomez
trustpilot.com
Oct 01, 2025
quick, and flawless.
Very efficient, and shoes...
A
AYMANE AGHARI
trustpilot.com
Oct 01, 2025
disappointed
I ordered this product (Order [KS1977663]) and received a pair with a clear defect. When I contacted customer service, they refused to acknowledge the...
N
Noel Estrella
trustpilot.com
Oct 01, 2025
👌👌👌👌🙏🙏🙏🙏🙏🙏🙏🙏
...
H
Hormuzd Daruwalla
trustpilot.com
Oct 01, 2025
Its sometimes difficult to trust online…
Its sometimes difficult to trust online sites when making purchases especially ones without a store. Kicks crew is NOT one of them. Totally trusted an...
Conclusion
Reviews show clear patterns: many customers report receiving authentic, well-presented items and fast deliveries, but a notable portion encounter high import duties and unexpected fees. Several buyers experienced slow or unhelpful customer support, especially around returns, exchanges and defects. Before ordering, check size guidance, the seller’s exchange/return fees, and your country’s customs and VAT rules to estimate total landed cost. If you rely on quick resolution for lost or incorrect orders, consider payment protections or verifying seller shipping timelines in advance.