Many reviewers say their orders never arrived, tracking details were invalid, and promised refunds didn’t come through. Several customers report wrong sizes, missing pieces, or fabric they consider low quality. Many reviews also mention weak or nonexistent customer support and tracking that stops updating. One review compliments a costume that matched the photos and fit well.
Examples from available reviews (Apr 2021 – Feb 2026).
Ordered pajamas and did not receive them, lost $250.
“This is not a real business but a scam!”
Sent fake tracking number; reviewer filed a claim and warns others.
“send me fake tracking number”
Items were poor fabric quality and returns were prohibitively expensive.
“the quality of the fabric was terrible.”
Grandson loves the well-fitting, attractive ninja turtle costumes.
“Looks exactly like the pictures on their web page.”
Most complaints focus on service, especially packages that never arrived and payments that weren’t returned. Multiple reviewers describe missing shipments, refused refunds, or tracking numbers they believe were made up. Several say items were marked delivered to the wrong place or didn’t arrive in time for events.
Many customers say they paid for items that never showed up and still didn’t receive refunds, leaving them out of pocket. Others got items they considered low-quality or incomplete, which lowered the value for them. Positive remarks about value are rare and mainly point to one costume that fit well.
Reviewers describe deliveries that arrived late or only after planned events, leading to missed moments like holiday photos. Buyers report sending refund or cancellation requests and getting slow replies or none at all. Several also mention no contact phone number and difficulty escalating problems.
Reported issues include incorrect sizing, missing pants or other pieces, and fabric described as cheap or different from what was advertised. Multiple reviewers say returning items isn’t practical because of the cost or logistics. One reviewer specifically says a costume matched the images and fit well.
Customers often mention no tracking movement and customer support that responds slowly or not at all. Several reviews point to fake or invalid tracking numbers and unclear information about where the seller is located. Some reviewers turned to payment-provider claims after getting no help.
Overall, the reviews lean strongly negative, driven by delivery problems, refund issues, and product complaints. Poor support and stalled tracking deepen the frustration around purchases. A few positive notes suggest some items meet expectations, but those comments are uncommon.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordered pajamas never arrived and support was unhelpful.
“Ordered Xmas pjs and they never arrived.”
Bought pajamas, tracking was invalid, no refund received.
“I never received a product or my money back”
Ordered family pajamas not received, ruining Christmas photos.
“Family photos messed up for Christmas!”
Ordered pajamas and did not receive them, lost $250.
“This is not a real business but a scam!”
Order placed in November had no tracking updates or customer support.
“There has been no update on package since the order confirmation.”
Order allegedly stolen; promised refund never received.
“I was told my order was stolen off the truck and I get a refund, which I never did.”
Order lost and seller hasn't issued refund or provided contact number.
“my package was lost!”
Received wrong sizes and missing pants, ruining Christmas picture.
“I ordered (1) a male L, and got a woman XL!”
Pajamas arrived after event and included an incorrect size.
“they send it one week after my event”
Package delivered to wrong state and contact number appears fake.
“Packaged was delivered to wrong State!”
Items were poor fabric quality and returns were prohibitively expensive.
“the quality of the fabric was terrible.”
Ordered three pairs but only one arrived and seller refused correction.
“I paid $36 for 3, not one.”
Order shipped late despite cancellation request; support slow to respond.
“I received the order after Christmas”
Pajamas were cheaply made and returns required sending to China.
“Pjs are cheaply made...there is no cotton in these pjs, as stated.”
Seller is based in China, products poor quality and returns not honored.
“They hide the fact that they/re in China.”
I purchased 2 sets of ninja turtle costumes for my 5-year-old grandson and he loves them! They look great on him. He can't stop bragging about them. The ordering was so swift and it took 4 weeks for them to arrive and the sizes were right. Looks exactly like the pictures on their web page. Kidshoo understands the style and comfort of kids and how to complement their cuteness and beauty. There are many styles available over there, which are very interesting. I like them very much. I'm now left to surprise my other grandchildren with great products from Kidshoo. Working on that soon before Christmas.
Sent fake tracking number; reviewer filed a claim and warns others.
“send me fake tracking number”
Items never arrived and AU$92 was charged without refund.
“l got ripped off to the tune of AU$92.”
Received a fake tracking number and is filing a PayPal claim.
“the tracking number was FAKE.”
Paid for two dresses but only one arrived and seller refused fix.
“only one arrived and they refused to give refund.”
Tracking stalled and company appears not to be U.S.-based.
“the tracking has NEVER updated.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
KidsHoo sells children’s clothing and costumes online. The store typically offers sleepwear, matching family pajama sets, character costumes, and accessories. Product pages usually show photos and size charts to help shoppers choose. Customers check out through the site using common payment options like credit cards and PayPal. Orders ship through the company’s supply network, and product pages list shipping and return policies.