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We Collect & Analyze Reviews

Kings of Indigo
Experiences & Reviews

Kings of Indigo is a Netherlands-based apparel brand best known for denim and casual clothing sold online and via retailers. The company positions itself around sustainable materials and ethical production practices and offers standard e-commerce services including international shipping, returns and customer support.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 38%
Latest Review 18d
Overall Rating
2.4

Our Analysis

🎯

Service quality

Some reviewers praise quick problem resolution and refunds, but a larger number report slow, unresponsive or unhelpful customer service experiences.

Share of mentions
21%
Weak
💰

Value for money

Several customers reported unexpected charges or high shipping costs and felt reimbursements or compensation did not cover their losses.

Share of mentions
8%
Weak
⚡

User experience

Experiences vary: some consumers note fast delivery and easy returns, while others report long delays, missing shipments or tracking failures.

Share of mentions
21%
Weak
🔧

Product quality

Some buyers describe well-fitting, high-quality jeans; others report loose fit or seam failures after limited use, indicating inconsistent product outcomes.

Share of mentions
8%
Mixed
📞

Communication

Communication reports are mixed: a few reviewers received helpful phone or email responses, but many describe delayed replies or no response at all.

Share of mentions
21%
Weak
⭐

Overall experience

Overall impressions split: repeat customers report satisfaction, while several reviews describe unresolved issues with shipping, charges or support.

Share of mentions
21%
Weak

View all 8 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Laura Thrower
trustpilot.com Oct 01, 2025

Jeans are a loose fit

Jeans are a loose fit, but the denim material is rotten and started pulling away from the seams after just a couple of months. Customer service are ve...

E
Ellis
trustpilot.com Oct 01, 2025

Three times happy customer

Ordered three times already. Everything was delivered super fast and it was easy to return articles that didn't fit and exchange them. I returned some...

M
Marieke Daalder
trustpilot.com Oct 01, 2025

Swift Refund for dress

I just returned a dress that did not suit me. The money was retur...

F
Flo
trustpilot.com Oct 01, 2025

WORST online experience and TERRIBLE customer service!

I bought from the main site and noticed after that they charged me their country's VAT for an international shipping when they shouldn't have. End res...

C
Corinne Keys
trustpilot.com Oct 01, 2025

Just don’t bother

Just don’t bother! I waited 5 weeks and no delivery...I eventually got a refund afte...

J
Joe
trustpilot.com Oct 01, 2025

Didn't receive the items or a reply to my emails

Placed an order online, was told it had shipped a week later. The tracking link did not work. Two weeks later I had still not received the items so go...

A
Anonym
trustpilot.com Oct 01, 2025

Unexpectedly.

Fast delivery but expensive shipping. Lousy customer service. unpleasant and inactive. Got the package delivered to order but not protected in packagi...

E
Emmanuel M
Collected.reviews Dec 03, 2021

Jeans

Shipping time was a little long, but it’s worth the wait. Love my jeans! I was a little hesitant at first, but I’m glad I took the plunge. The jeans fit perfectly and look great! The quality is amazing and they look like they’ve been tailored to my body. I can wear them every day of the week and they still look good. Customer service was great! I had a problem with my order, but it got quickly resolved. Even though there was a mistake; I’m very pleased with how everything was handled. Not only am I happy with Kings of Indigo, but I’ll definitely be a returning customer!

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Conclusion

Customer reports for Kings of Indigo are mixed. Several reviewers praise the denim fit, material and quick refunds, and some customers place repeat orders. However, a larger portion of recent reviews highlight consistent issues: slow or absent customer responses, delayed or missing deliveries, unexpected international charges, and occasional product failures. If you consider purchasing, check the brand's international shipping, customs/VAT policy and return procedures in advance, keep order and tracking records, and be prepared to follow up if problems arise. These review patterns suggest verifying seller terms and support channels before ordering, especially for international shipments.