Customer feedback for Kirna Zabête in these reviews is mixed. One reviewer praised helpful staff, fast delivery, easy ordering/returns, and a good fit, showing strengths in in-store assistance and product fit. Another reviewer described a rushed, unfriendly phone experience, lack of follow-up, and conditional willingness to repurchase based on price. A brief third review gave an overall positive recommendation. Prospective buyers should confirm sizing and return details, compare prices, and consider contacting support in writing if phone responsiveness matters.
Examples from available reviews (Feb 2017 – Feb 2026).
Helpful staff assisted with sizing; quick delivery and perfect fit.
“We received the dress very quickly and it was a perfect fit!”
Customer service was rushed and unwelcoming; shipping and merchandise were adequate.
“The lady who answered the phone call was rush and unfriendly.”
Reviewer had a great experience and will recommend it.
“Everything is great and I will recommending this to all.”
Some reviewers describe helpful, attentive staff and sizing assistance; another reviewer reports a rushed, unfriendly phone interaction and no follow-up.
One reviewer questioned price competitiveness and said they would return only if prices are better; others did not comment on pricing.
Customers note easy browsing, ordering and returns plus quick delivery; one reviewer called shipping speed 'normal' without enthusiasm.
Several buyers reported items fitting well and being satisfactory; one called the merchandise 'fine' and not particularly special.
In-person or staff communication was praised by a reviewer, while another reported a curt phone conversation and lack of promised follow-up.
Overall impressions are mixed: two reviewers gave positive overall feedback, one described the experience as merely 'okay' with service concerns.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service was rushed and unwelcoming; shipping and merchandise were adequate.
“The lady who answered the phone call was rush and unfriendly.”
Reviewer had a great experience and will recommend it.
“Everything is great and I will recommending this to all.”
Great designer selection in a smaller boutique but staff seem overzealous.
“Fantastic selection of designer bags and shoes.”
Convenient location and good sale prices on desired sweaters.
“I purchased a sweater from my favorite brand The Elder Statesman”
Customer service failed to process a refund or respond for over a month.
“I've been waiting over a month for a simple refund.”
Large, creatively designed store with a well-curated assortment for varied styles.
“Their assortment is so curated”
Sales staff were rude and judgmental, discouraging a purchase.
“The salespeople are the snobbiest, rudest people I have ever met.”
Order shipped via regular shipping despite overnight request and no apology.
“it was sent regular shipping...didn't even apologize”
My daughter ordered her shoulder bag and dress here and was so happy with the selection of dresses for her to choose from. The staff was very helpful in assisting us in making sure she ordered the right size dress perfect for her body type. We received the dress very quickly and it was a perfect fit! I really like the way the store has been set up. It's easy to find what you're looking for and it's so easy to order and return things. Thanks so much for making this a special event in my daughter's life to remember. It was a pleasure working with you.
Spacious shop with wide selection and pleasant, non-pushy staff.
“The staff was very pleasant and helpful but not pushy.”
Store is the reviewer's go-to for head-turning looks and great staff.
“KZ is my go-to when I need something killer.”
Reviewer found the boutique poorly designed with terrible interior and visual merchandising.
“the worst boutique I have ever been too.”
Received allegedly used shoes costing over $1000 and had to pursue resolution.
“received a pair that looked used.”
Unique, amazing assortment of dressy and casual designer styles not commonly found.
“They have and amazing assortment and the great selection of dressy and casual/weekend styles!”
Visited but didn't find anything; waited long for Uber pickup in bad weather.
“didn't see anything that catches my eye .”
Wide selection of designer styles and helpful, attentive salespeople.
“Amazing selection of high end designer and contemporary styles.”
Beautiful Soho boutique with wonderful decor, clothing, and service.
“Wonderful decor, clothing, and service.”
Store felt dirty with pushy, unpleasant sales associates and confusing layout.
“The store is dirty and the sales associates are extremely pushy, edging on nasty.”
Exceptional boutique with attentive, honest staff and high-end designer brands.
“The staff is incredibly attentive, honest and lovely.”
Highly praised for exquisite merchandise and friendly, engaging salespeople.
“the merchandise is exquisite.”
Curated selection and a passionate, friendly salesperson created an art-gallery feel.
“Wonderfully curated selection”
Expensive but well-curated selection with friendly, non-pushy staff.
“Very expensive, but excellently curated selection”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kirna Zabête is a fashion retailer referenced in these customer reviews. Shoppers researching the brand typically look for information about sizing, returns, delivery times, and customer service. This summary aggregates reviewer comments to help potential buyers evaluate those practical considerations.