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We Collect & Analyze Reviews

Kitchen Source
Experiences & Reviews

Kitchen Source is an online retailer specializing in kitchen and bath fixtures, cabinetry, hardware and replacement parts for homeowners and trade professionals. The site lists products and parts from multiple manufacturers, offers online ordering and ships items across the U.S. Consumers commonly research Kitchen Source for cabinets, cabinet hardware, sinks, faucets and installation accessories.

Overview & Key Metrics

Reviews Analyzed 10
Positive Sentiment 10%
Latest Review 22d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviewers report poor customer service: unreturned calls, unresolved issues, and refusal to honor replacements or cancellations.

Share of mentions
20%
Weak
💰

Value for money

Several reviewers cite restocking fees, unexpected shipping costs and added charges; one reviewer noted a good price on a specific item.

Share of mentions
9%
Weak
⚡

User experience

Multiple reviewers describe confusing website listings, inaccurate dimensions, difficulty finding parts and a convoluted return workflow.

Share of mentions
18%
Weak
🔧

Product quality

Some buyers received damaged, incorrect or missing items; a minority praised product finish and build quality on receipt.

Share of mentions
13%
Weak
📞

Communication

Frequent complaints about unanswered emails and voicemails, missed callbacks and contradictory or changing information from staff.

Share of mentions
18%
Weak
⭐

Overall experience

Most reviewers report negative overall experiences focused on returns, shipping damage and unsatisfactory problem resolution; one reviewer was satisfied.

Share of mentions
22%
Weak

View all 10 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025

k
karen soper
trustpilot.com Oct 01, 2025

Employee Katie A needs to work on her…

Employee Katie A needs to work on her custom...

B
Buytoomuch
trustpilot.com Oct 01, 2025

So far I’m unimpressed

So far I’m unimpressed. I had a hard time finding a part so I tried this place and credit laws protect me so I’ll dispute if necessary...

D
Dana Ryken
trustpilot.com Oct 01, 2025

Customer service sucks.15% restocking…

Customer service sucks.15% restocking plus S+H on items that haven't been insta...

I
Iris Edri
trustpilot.com Oct 01, 2025

IF I CAN GIVE 0 STARS THIS COMPANY…

IF I CAN GIVE 0 STARS THIS COMPANY WOULD GET IT!!!! BUYERS BEWARE!!!!!! THEIR CUSTOMER SERVICE TEAM ARE A BUNCH OF LI...

E
Ellen
trustpilot.com Oct 01, 2025

I would never buy from Kitchen Source

I would never buy from Kitchen Source. I bought a Hafele Lazy Susan. It was shipped across the country to CA, rather than Kitchen Source working with...

T
Tracy Young
trustpilot.com Oct 01, 2025

Kitchen Tsuris

Convoluted return process, 15% restocking fee, no free shipping, no shipping refund... All wrapped u...

a
art pope
trustpilot.com Oct 01, 2025

Impossible Returns

Kitchen Source promotes "easy returns" throughout its website. However, when they sent me the wrong color product I discovered all links to a return p...

J
John MCGOWAN
trustpilot.com Oct 01, 2025

I will not order from kitchensource.com again.

I ordered sets of hinges from kitchen source. They sent entirely different products and when I contacted them about the error, they said that they wil...

C
Cindy Lancaster
trustpilot.com Oct 01, 2025

Buyer beware..

Buyer beware... Here is my horrible story of the worst customer service i've ever encountered. When their customer service dept. representative start'...

E
Eric Smith
Collected.reviews Nov 17, 2021

Kitchen Cabinet

I ordered the medicine cabinet from Kitchen Source and it was exactly what I wanted. The price was great and I received the package in record time. I was very impressed with the quality, finishing, finishing of this product. It was better than I had expected. The journey from ordering on site and payment went seamless. The customer service was outstanding. I had called with a question(not one or two) and spoke to a wonder agent who was so knowledgeable and helpful that I felt confident in ordering. Great experience, quality products, outstanding service!!!! Thank you! I would order from this company again.

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Conclusion

Reviews show a mix of experiences but a clear pattern of customer-reported problems with service, returns and shipping. Multiple reviewers describe damaged or incorrect shipments and difficulty obtaining return authorizations or refunds. Several complaints cite restocking fees and unexpected shipping charges, so confirm return and fee policies before purchasing. If you buy fragile or high-value items, document packaging and delivery condition, and request written return/RA procedures and shipping origin to reduce risk.