Kitchen Cabinet - I ordered the medicine cabinet from Kitchen Source and it was exactly what I wanted. The price was great and I received the package in record time. I was very impressed with the quality, finishing, finishing of this product. It was better than I had expected. The journey from ordering on site and payment went seamless. The customer service was outstanding. I had called with a question(not one or two) and spoke to a wonder agent who was so knowledgeable and helpful that I felt confident in ordering. Great experience, quality products, outstanding service!!!! Thank you! I would order from this company again.
Kitchen Source
Reviews & Experiences
Reviews show a mix of experiences but a clear pattern of customer-reported problems with service, returns and shipping. Multiple reviewers describe damaged or incorrect shipments and difficulty obtaining return authorizations or refunds. Several complaints cite restocking fees and unexpected shipping charges, so confirm return and fee policies before purchasing. If you buy fragile or high-value items, document packaging and delivery condition, and request written return/RA procedures and shipping origin to reduce risk.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2021 – Oct 2025).
I would never buy from Kitchen Source. I bought a Hafele Lazy Susan. It was shipped across the country to CA, rather than Kitchen Source working with...
Impossible Returns - Kitchen Source promotes "easy returns" throughout its website. However, when they sent me the wrong color product I discovered all links to a return p...
IF I CAN GIVE 0 STARS THIS COMPANY WOULD GET IT!!!! BUYERS BEWARE!!!!!! THEIR CUSTOMER SERVICE TEAM ARE A BUNCH OF LI...
What reviewers often mention
Service quality
Most reviewers report poor customer service: unreturned calls, unresolved issues, and refusal to honor replacements or cancellations.
Value for money
Several reviewers cite restocking fees, unexpected shipping costs and added charges; one reviewer noted a good price on a specific item.
User experience
Multiple reviewers describe confusing website listings, inaccurate dimensions, difficulty finding parts and a convoluted return workflow.
Product quality
Some buyers received damaged, incorrect or missing items; a minority praised product finish and build quality on receipt.
Communication
Frequent complaints about unanswered emails and voicemails, missed callbacks and contradictory or changing information from staff.
Overall experience
Most reviewers report negative overall experiences focused on returns, shipping damage and unsatisfactory problem resolution; one reviewer was satisfied.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Employee Katie A needs to work on her custom...
So far I’m unimpressed. I had a hard time finding a part so I tried this place and credit laws protect me so I’ll dispute if necessary...
Customer service sucks.15% restocking plus S+H on items that haven't been insta...
IF I CAN GIVE 0 STARS THIS COMPANY WOULD GET IT!!!! BUYERS BEWARE!!!!!! THEIR CUSTOMER SERVICE TEAM ARE A BUNCH OF LI...
I would never buy from Kitchen Source. I bought a Hafele Lazy Susan. It was shipped across the country to CA, rather than Kitchen Source working with...
Kitchen Tsuris - Convoluted return process, 15% restocking fee, no free shipping, no shipping refund... All wrapped u...
Impossible Returns - Kitchen Source promotes "easy returns" throughout its website. However, when they sent me the wrong color product I discovered all links to a return p...
I will not order from kitchensource.com again. - I ordered sets of hinges from kitchen source. They sent entirely different products and when I contacted them about the error, they said that they wil...
Buyer beware... Here is my horrible story of the worst customer service i've ever encountered. When their customer service dept. representative start'...
Kitchen Cabinet - I ordered the medicine cabinet from Kitchen Source and it was exactly what I wanted. The price was great and I received the package in record time. I was very impressed with the quality, finishing, finishing of this product. It was better than I had expected. The journey from ordering on site and payment went seamless. The customer service was outstanding. I had called with a question(not one or two) and spoke to a wonder agent who was so knowledgeable and helpful that I felt confident in ordering. Great experience, quality products, outstanding service!!!! Thank you! I would order from this company again.
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Kitchen Source
Kitchen Source is an online retailer specializing in kitchen and bath fixtures, cabinetry, hardware and replacement parts for homeowners and trade professionals. The site lists products and parts from multiple manufacturers, offers online ordering and ships items across the U.S. Consumers commonly research Kitchen Source for cabinets, cabinet hardware, sinks, faucets and installation accessories.