The available review reports a positive purchase: products arrived on time and were described as good quality, and customer service responded quickly to questions. Shipping cost was considered high, which affected perceived value. For consumers, check shipping fees and delivery expectations before ordering. If you value responsive support and product condition on arrival, this review signals those strengths; weigh shipping costs when comparing prices.
Examples from available reviews (Dec 2006 – Feb 2026).
Products arrived promptly and were good quality; customer service responsive, shipping costly.
“They arrived in good time, and they were of good quality.”
Customer service was responsive and resolved order issues quickly in the available review, reported as helpful and prompt.
Items were described as good quality, but shipping cost was noted as expensive, creating a mixed impression of overall value.
Website selection met the buyer's needs; ordering was straightforward and the items arrived on time, per the single review.
Purchased cookware and other items were reported to be of good quality upon arrival in the reviewed order.
Customer support answered questions quickly and helped resolve issues, indicating timely and effective communication in this review.
The reviewer was overall happy with the purchase and intends to return, despite higher shipping costs noted.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (11) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I read a lot of reviews about the kitchen universe before buying from them, and everything the other customers said was true. I went down their website, and it looked like they had everything I needed. They had a very good selection of pots and pans, ovens, and cutlery. I ordered a few things from them. They arrived in good time, and they were of good quality. Though the shipping was a bit expensive, overall I was happy with my purchase. I was also impressed with their customer service. They were quick to answer all of my questions and resolve any issues I had with my order. I'm going to look at the kitchen universe again when I need something else for my kitchen.
Two-day shipping order never shipped and received no responses.
“Won’t respond to live chat or email.”
Order was canceled without explanation and showed 'canceled AT MY REQUEST'.
“canceled AT MY REQUEST”
Was charged for four items but received three and invoice lacked amounts.
“they sent only 3 and charged for 4.”
Customer support arranged a replacement after receiving a rusted pan.
“Kitchen Universe quickly offered and arranged for a replacement.”
Order arrived on time and shopping experience was great.
“my order arrived just in time!”
Carlos provided the shipping information and reviewer will return.
“Carlos was very forthcoming in providing the information I needed on the shipping details.”
Customer service went above and beyond, with good prices and shipping.
“Went above and beyond to help me out.”
Difficult-to-find items arrived in 5 days with none missing.
“got them in 5 days, each one, not even one missing.”
Product arrived in three days and included freebies.
“Got the product in 3-days with freebies!”
Order shipped late and accessory remained backordered without updates.
“still no word on the 9mm disk.”
Customer experienced no communication and rude service with order canceled.
“Very Bad Customer Service!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kitchen Universe is a retailer focused on kitchenware and related home-cooking products, commonly found through online catalogs and marketplaces. People searching reviews for Kitchen Universe typically look for information about product range, delivery, customer support, and pricing to evaluate purchase decisions.