Many shoppers praise Kiyonna for fit, selection, and repeat buys. Several customers describe strong, hands-on help with sizing. Others report refused refunds, missing promised items, and garments that don’t match the listing. Reviews split sharply between happy repeat customers and highly dissatisfied buyers.
Examples from available reviews (May 2022 – Mar 2026).
They refused to refund a returned item, alleging I sent a different size.
“They are SCAMMERS.”
Kiyonna located and swapped a larger dress size before shipping.
“Best customer service EVER!!”
Clothes were unflattering, shiny, and required returns before refund.
“the fabric is shiny and shows bulges.”
Good selection, accurate sizing, quality garments, and responsive customer service.
“I found the sizing to be accurate”
Experiences with staff run from proactive fixes to broken promises. Several reviews describe employees tracking down items or switching sizes before shipping. Some low-rated reviews cite promises not kept and refunds denied.
Few reviews talk directly about price or value. Value concerns show up mainly when returns or refunds are delayed or refused, which reviewers connect to feeling the purchase wasn’t worth it.
Some reviewers say they own many Kiyonna dresses and find the sizing reliable. Others report dresses arriving that don’t work for their events or don’t match the online description. Feedback shows both frequent repeat buying and occasional letdowns.
Several complaints focus on fabric and fit, describing items as shiny, unflattering, or different from the photos. Positive comments on quality appear too, but less often in this group of reviews.
Some reviewers highlight quick, helpful responses from agents. Others describe missed follow-through and confusing return handling, suggesting uneven communication.
Reviews show a clear split between very satisfied repeat buyers and low-rated complaint stories. Themes cluster around wins on sizing and service versus problems with refunds and product mismatches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They refused to refund a returned item, alleging I sent a different size.
“They are SCAMMERS.”
Kiyonna located and swapped a larger dress size before shipping.
“Best customer service EVER!!”
Customer service promised a held order then shipped without the promised dress.
“I have just had the worst customer experience with Kiyonna.”
Reviewer owns many Kiyonna dresses and feels they look good.
“My closet is full of Kiyonna dresses!”
Clothes were unflattering, shiny, and required returns before refund.
“the fabric is shiny and shows bulges.”
Dress received differed from description and wasn't suitable for the wedding.
“Was not what I expected.”
I recently purchased some clothing from Kiyonna and was impressed with their selection of plus size women's clothing. The website offered many different styles for a variety of occasions, including formal dresses, casual tops, and evening wear. I found the sizing to be accurate and appreciated the option to filter items by my specific size.
One thing that stood out to me was the quality of the garments. They were well-made with attention paid to details like seams and stitching. I also appreciated that they offered a range of colors beyond just basic black.
The checkout process was easy and shipping was prompt. When one item didn't fit quite right, their customer service team quickly worked with me to find an alternative solution which left me feeling satisfied.
Overall, I would definitely shop at Kiyonna again for all my plus-size fashion needs due to both product quality along with great customer service experience so far!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kiyonna is a U.S.-based women’s apparel brand selling dresses and occasion wear through its website and retail partners. Its lineup includes formal and everyday dress styles, with product pages listing fabric and care details. The site typically offers size charts and multiple photos to help with fit. Customers order online and use the listed return options for exchanges or refunds.