Reviews show a split pattern for Kiyonna: several shoppers praise accurate sizing, garment construction and helpful staff who resolved size issues, while multiple others report denied refunds, contested returns and items that differed from expectations. The most common operational concerns in these reviews relate to returns, refunds and fulfillment or communication about held orders. If you are considering a purchase, check the listed return policy, document return shipments and review size guidance carefully. For occasion purchases, order early and verify retailer availability to reduce risk.
Examples from available reviews (May 2022 – Feb 2026).
Good selection, accurate sizing, quality garments, and responsive customer service.
“I found the sizing to be accurate”
They refused to refund a returned item, alleging I sent a different size.
“They are SCAMMERS.”
Kiyonna located and swapped a larger dress size before shipping.
“Best customer service EVER!!”
Clothes were unflattering, shiny, and required returns before refund.
“the fabric is shiny and shows bulges.”
Service reports are mixed: some customers received proactive help locating sizes, while multiple reviews describe denied refunds and unresolved return disputes.
Review sample does not explicitly address pricing or perceived value; there is no consistent information about cost versus quality.
Some shoppers praised an easy checkout and prompt shipping; several others reported unexpected shipments, difficult returns, and fit-related issues.
Opinions split: a few reviewers noted well-made seams, accurate sizing and color range; others reported shiny fabric, poor fit or items not matching photos.
Communication varied: instances of timely, helpful replies exist, but several reviews describe broken promises in chat and contested return claims.
Overall feedback is mixed: some customers report repeat purchases and satisfaction; others cite refund problems, returns and misrepresented items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They refused to refund a returned item, alleging I sent a different size.
“They are SCAMMERS.”
Kiyonna located and swapped a larger dress size before shipping.
“Best customer service EVER!!”
Customer service promised a held order then shipped without the promised dress.
“I have just had the worst customer experience with Kiyonna.”
Reviewer owns many Kiyonna dresses and feels they look good.
“My closet is full of Kiyonna dresses!”
Clothes were unflattering, shiny, and required returns before refund.
“the fabric is shiny and shows bulges.”
Dress received differed from description and wasn't suitable for the wedding.
“Was not what I expected.”
I recently purchased some clothing from Kiyonna and was impressed with their selection of plus size women's clothing. The website offered many different styles for a variety of occasions, including formal dresses, casual tops, and evening wear. I found the sizing to be accurate and appreciated the option to filter items by my specific size.
One thing that stood out to me was the quality of the garments. They were well-made with attention paid to details like seams and stitching. I also appreciated that they offered a range of colors beyond just basic black.
The checkout process was easy and shipping was prompt. When one item didn't fit quite right, their customer service team quickly worked with me to find an alternative solution which left me feeling satisfied.
Overall, I would definitely shop at Kiyonna again for all my plus-size fashion needs due to both product quality along with great customer service experience so far!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kiyonna is a fashion brand focused on plus-size women's apparel, offering dresses, occasionwear and separates through its own website and third-party retailers. Shoppers researching Kiyonna typically look for inclusive sizing, occasion-ready styles, and availability across sizes. When comparing options, consumers often check product photos, size guides, retailer availability, and the company’s return policy.