Reviews Analyzed
13
We Collect & Analyze Reviews
Knives Ship Free
Experiences & Reviews
Knives Ship Free is an online retailer specializing in knives and related accessories. Consumers visit the site to compare brand availability, pricing and shipping options for production and collectible knives. When researching this seller, shoppers commonly review inventory, delivery speed, return policies and customer support.
Overview & Key Metrics
Positive Sentiment
69%
Latest Review
23d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Most reviewers describe helpful, polite staff and attentive service, though a minority report denied returns or perceived unfair treatment.
Share of mentions
Strong
23%
💰
Value for money
Several customers highlight competitive pricing and deep discounts; a few complain about discount tactics or pricing transparency.
Share of mentions
Strong
12%
⚡
User experience
Buyers report straightforward ordering and assistance with address issues or purchase restrictions, enabling purchases of hard-to-find models.
Share of mentions
Strong
10%
🔧
Product quality
Many items arrive as expected and in good condition, but some customers received worn or defective pieces and faced return denials.
Share of mentions
Mixed
10%
📞
Communication
Frequent praise for prompt emails, proactive calls and order updates contrasts with complaints about unreturned emails and slow responses.
Share of mentions
Mixed
21%
⭐
Overall experience
Most reviews describe positive ordering and delivery experiences, while a noticeable minority report issues with refunds, returns or pricing disputes.
Share of mentions
Mixed
25%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (December 2021 – October 2025).
Great company and great service and great price
"I purchaed a Kershaw auto pocket knife a luanch model and after serching web this company had by far the best price almost half of all other leading s..."
Arty Toney
Trustpilot
Oct 01, 2025
Featured for: fast shipping, good price
Simply dishonest.. . Avoid!
"Simply dishonest. I purchased a knife, Order #424,000. It was refused by UK Customs, and returned to KSF. NO SIGN of a refund. NO R..."
Chris
Trustpilot
Oct 01, 2025
Featured for: no refund, no response
I was denied a return because the knife…
"I was denied a return because the knife didn’t return in new shape. I did try to tighten the lanyard but the sandblast came with noticeable wear when..."
Eric Lattimer
Trustpilot
Oct 01, 2025
Featured for: denied return for worn item
Couldn’t recommend Knivesshipfree.com enough
"Couldn’t recommend this company enough. I was after one of the older Benchmade models, couldn’t find it anywhere in the UK. Not only do they have an e..."
Ben Sharp
Trustpilot
Oct 01, 2025
Featured for: positive UK purchase, strong service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Chris
trustpilot.com
Oct 01, 2025
Simply dishonest.. . Avoid!
Simply dishonest. I purchased a knife, Order #424,000. It was refused by UK Customs, and returned to KSF. NO SIGN of a refund. NO R...
s
stephen lee
trustpilot.com
Oct 01, 2025
Frequent buyer no more or any for that matter
I was a very frequent buyer. The people are extremely nice but that's it. You ask for a little discount and the person that's in charge of emails alwa...
E
Eric Lattimer
trustpilot.com
Oct 01, 2025
I was denied a return because the knife…
I was denied a return because the knife didn’t return in new shape. I did try to tighten the lanyard but the sandblast came with noticeable wear when...
A
Arty Toney
trustpilot.com
Oct 01, 2025
Great company and great service and great price
I purchaed a Kershaw auto pocket knife a luanch model and after serching web this company had by far the best price almost half of all other leading s...
I
Idkfuxit
trustpilot.com
Oct 01, 2025
Called and they let me get a knife…
Called and they let me get a knife before the drop time and also offered free express shipping because I was so excited. Forgot who...
T
Terry
trustpilot.com
Oct 01, 2025
Excellent communication through email…
Excellent communication through email an...
J
Jason Hagen
trustpilot.com
Oct 01, 2025
Pricing was great and shipping was fast!
Pricing was great and shipping was incredibly fast! I have no knife restrictions in my state, however other "big site retailers" would not sell to the...
K
Kelvin M Puello
trustpilot.com
Oct 01, 2025
This company does not back up their…
This company does not back up their return policy for defective items,...
p
phill
trustpilot.com
Oct 01, 2025
Ordered from these guys a little while…
Ordered from these guys a little while ago, they had a ton of knives that were sold out on other sites. I made a mistake on the shipping address and a...
V
Vin murry
trustpilot.com
Oct 01, 2025
If you want to be treated like family,check these guys out!!
These guys are AMAZING.A while ago I saw a Chris reeve sebenza 21 with a print that was discontinued so when I saw it in knivesshipfree I though it wa...
B
Ben Sharp
trustpilot.com
Oct 01, 2025
Couldn’t recommend Knivesshipfree.com enough
Couldn’t recommend this company enough. I was after one of the older Benchmade models, couldn’t find it anywhere in the UK. Not only do they have an e...
P
P.
trustpilot.com
Oct 01, 2025
Excellent company.
Excellent company. Dealt with my order quickly, got it right, kept me well informed with good email comms and they seemed kind of likable, too. Shippi...
L
Laurenta
Collected.reviews
Dec 17, 2021
Spyderco: Manbug Lightweight - Wharncliffe - Black FRN - VG-10 - Serrated - MBKWS
I think your company is the best, especially when it comes to customer service. Knives Ship Free hasn't got a bad reputation though it's not as popular as others. One of Spyderco's best knives, the Manbug features a flat-ground Wharncliffe style blade. The FRN handle has a black molded crosshatch texture, and is set on a full flat-ground drop-point blade of VG-10 stainless steel. It also has Spyderco's non-locking, ambidextrous tip-up pocket clip.Besides, the products that they offer have fair prices and there are lots of options. I got exactly what I paid for and they didn't try to scam me or my money. Their staff is nice, polite and friendly. They never let me down and always provide good service so it's all good in my book.
Conclusion
Reviews indicate consistent strengths in fast shipping, proactive order checks and helpful phone or email communication for many buyers. Several customers note good pricing and the ability to source hard-to-find models, and multiple reviewers describe quick, accurate deliveries. However, a subset of reviewers report problems with returns, refunds or rejected return claims for damaged items. If you consider purchasing, review the store’s return and refund policy, document item condition on arrival, and confirm shipping and customs expectations before ordering.