Customers often praise fast delivery, clear email updates, and staff who step in to help. Several reviews mention refunds that never got resolved, returns that were denied, and at least one item arriving with visible wear. Opinions on price are split, with some calling the deals strong and others saying the discounts feel misleading. Ratings range from very positive experiences to sharp complaints.
Examples from available reviews (Dec 2021 – Mar 2026).
Company failed to refund and did not respond to emails.
“NO SIGN of a refund.”
Product arrived with noticeable wear and return was denied.
“the sandblast came with noticeable wear when I got it.”
Company had excellent email communication and very fast delivery.
“Excellent communication through email and VERY fast delivery.”
Helpful staff confirmed details and delivered a very good buying experience.
“customer service is next level.”
Several reviewers say staff step in early, fix shipping mistakes, and sometimes provide early access to products. Other reviews describe refunds that were not processed and refusals to take back defective returns. Feedback swings between hands-on problem solving and strong complaints about strict policy enforcement.
Multiple buyers mention competitive pricing and fast shipping that helped them get hard-to-find models. Some say the discounting feels manipulative and stopped ordering because of it. Value comments range from clear satisfaction to outright distrust.
Buyers repeatedly point to friendly, knowledgeable staff and a personable buying experience. Several comments note careful order handling and staff confirming details during checkout. Most of this feedback is positive.
One review says a sandblast finish arrived with noticeable wear and the return was later denied. Defect reports are not common here, but they do appear and connect to return disputes. That single quality issue clearly drove the reviewer’s dissatisfaction.
Many customers like the clear emails and say they were kept updated during shipping. At least one reviewer says refund questions went unanswered, which broke trust. Overall, people describe communication as timely, with a few breakdowns around refund follow-up.
Several five-star reviews highlight fast delivery, helpful staff, and smooth order handling. One-star reviews point to unresolved refunds, denied returns, and pricing tactics they see as unfair. The feedback splits between enthusiastic recommendations and serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company failed to refund and did not respond to emails.
“NO SIGN of a refund.”
Reviewer stopped buying because discounts were misleading and noncompetitive.
“Their pricing tactics are manipulative at best.”
Product arrived with noticeable wear and return was denied.
“the sandblast came with noticeable wear when I got it.”
Purchased at a much lower price and received fast free shipping.
“it took less than 4 days to hit my mail box”
Staff assisted pre-release purchase and offered free express shipping.
“they let me get a knife before the drop time”
Company had excellent email communication and very fast delivery.
“Excellent communication through email and VERY fast delivery.”
Great pricing and fast shipping enabled purchase of a hard-to-find item.
“Pricing was great and shipping was incredibly fast!”
Company refused to accept defective returns and staff were rude.
“This company does not back up their return policy for defective items”
Company corrected a shipping address error and maintained constant contact.
“They did everything they could to fix the situation for me.”
Staff were friendly, knowledgeable, and treated the reviewer like family.
“you get this sense of family”
Helpful staff confirmed details and delivered a very good buying experience.
“customer service is next level.”
Order handled quickly with good email communication and reliable service.
“kept me well informed with good email comms”
I think your company is the best, especially when it comes to customer service. Knives Ship Free hasn't got a bad reputation though it's not as popular as others. One of Spyderco's best knives, the Manbug features a flat-ground Wharncliffe style blade. The FRN handle has a black molded crosshatch texture, and is set on a full flat-ground drop-point blade of VG-10 stainless steel. It also has Spyderco's non-locking, ambidextrous tip-up pocket clip.Besides, the products that they offer have fair prices and there are lots of options. I got exactly what I paid for and they didn't try to scam me or my money. Their staff is nice, polite and friendly. They never let me down and always provide good service so it's all good in my book.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Knives Ship Free is an online retailer selling knives and related accessories. Product pages list specific models and include details such as blade steel, blade length, handle material, and locking mechanism. Shoppers order through the site and can use standard tracking and customer support options. The lineup includes folding knives, fixed blades, and everyday carry accessories from multiple brands. The site also offers product write-ups and resources for order help.