Customer feedback shows Koi Footwear is widely praised for product design, comfort and generally quick delivery. Many reviewers report items arrive true to pictures and feel well made; several buyers highlight good value during sales. Notable concerns include intermittent shipping delays or lost parcels (some linked to a specific courier), unexpected VAT/customs charges at checkout, and occasional app or checkout friction. Customer service examples show issues can be resolved, but responsiveness appears inconsistent in a few cases. Shoppers should check sizing guidance, factor potential duties into total cost, and use provided tracking closely.
Examples from available reviews (Oct 2025 – Feb 2026).
Order delayed and lost in transit with no response.
“24 days have passed and the shoes haven't arrived.”
Customer service explained additional duties helpfully and resolved issues.
“They were great in explaining the situation.”
Fast shipping, fair price, and comfortable shoes fit true to size.
“Fast shipping, good price, and good quality shoes!”
Shipping fast but taxes not shown upfront and app login fails.
“it doesn’t show additional vat or customs taxes, but it adds them at the end”
Reviews frequently mention delivery performance: many customers report fast, well-packaged shipments, while a smaller group reports delays, lost parcels or reship attempts.
Several reviewers say pricing matches quality or that sale prices are good; others flagged unexpected duties, customs charges or high shipping costs at checkout.
Most shoppers find ordering straightforward and the website usable; a handful report checkout friction, app login problems, or confusing sizing guidance.
The majority describe shoes as comfortable, well made, true to size or slightly roomy, lightweight, and visually accurate to product images; occasional fit issues occurred.
Customer service is praised in several cases for resolving duties and order mix-ups, but isolated reports note unresponsive email contact or delayed replies.
Overall impressions are positive for most reviewers, citing product design, comfort and quick delivery, with a minority experiencing shipping, taxes or app issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Order delayed and lost in transit with no response.
“24 days have passed and the shoes haven't arrived.”
Beautiful shoes but shipping was extremely delayed and misleading.
“the shipping was a total lie.”
Returned items due to size and asked about larger sizes.
“Shoes didn't fit me so i returned them and got a refund.”
Checkout had minor issues but shoes arrived quickly and felt high quality.
“The quality is very good and very lightweight.”
Customer service explained additional duties helpfully and resolved issues.
“They were great in explaining the situation.”
Suggested larger size proved too big, but insoles fixed fit.
“They suggested going up a size , but it turned out a bit big (I normally wear 6 uk max ,and got 7 ).”
Shoes are cute and fit true to size.
“These are so cute and true to size.”
Multiple pairs feel comfortable, stylish, and good quality for price.
“They're all so comfortable, cute and quirky.”
Purchased as a gift; shoes look lovely and should be well received.
“they look lovely and should be well received.”
Loved the shoes and they arrived very quickly.
“Loved thevshoes and really quick to arrive 😍”
Reviewer says the items are lovely.
“lovely stuff x”
Great website, shoes and delivery; items are true to size.
“Great website, fantastic shoes and great delivery!”
Order arrived on time but wrong package received and staff resolved it.
“received someone else’s order by accident and the employee was lovely”
Ordering was easy but shipping felt overpriced and slow.
“i personaly think the shiping is over priced and my order is taking way too long”
Fast shipping, fair price, and comfortable shoes fit true to size.
“Fast shipping, good price, and good quality shoes!”
Cute, well-made vegan shoes with quick delivery and good value.
“Delivery was quick and pricing for what u get is great”
Shipping fast but taxes not shown upfront and app login fails.
“it doesn’t show additional vat or customs taxes, but it adds them at the end”
Shoes arrived much faster than expected and will suit the concert.
“my shoes came way faster than i thought they would”
Sizing advice to size up worked and shoes fit great.
“Love these goofy shoes, says to size up so I did and they fit great”
Color and platform comfortable; shoes are cute and recommended.
“super cute shoes 10/10 would recommend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Koi Footwear is an online footwear retailer offering fashion-focused shoes and boots. Consumers searching Koi Footwear reviews typically look for information on sizing, product quality, shipping and returns, and customer support. This summary compiles recent customer feedback to help shoppers evaluate fit, delivery reliability, and post-purchase service.