Reviews Analyzed
21
We Collect & Analyze Reviews
Kotn
Experiences & Reviews
Kotn is a consumer apparel brand selling clothing directly to shoppers through online channels and physical stores. Consumers researching Kotn commonly check reviews for product fit, shipping and returns, customer service responsiveness, and garment durability.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
12d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviews report shipping, refund and delivery failures or long delays; a minority cite quick refunds or helpful in-store service.
Share of mentions
Weak
22%
💰
Value for money
Several reviewers described extra costs or poor durability relative to price, including complaints about customs fees and perceived low longevity.
Share of mentions
Weak
4%
⚡
User experience
Many reviewers experienced tracking problems, long delivery windows, difficult exchanges or short return windows; a few note smooth in-store processes.
Share of mentions
Weak
23%
🔧
Product quality
Product reports are split: some praise cotton basics and specific items, others cite fit, sizing inconsistencies, stretching, and tailoring problems.
Share of mentions
Mixed
9%
📞
Communication
Frequent complaints describe slow, unresponsive or repetitive customer-service replies; a smaller set of reviews praise helpful or quick responses.
Share of mentions
Weak
20%
⭐
Overall experience
Overall impressions skew negative in these reviews, driven by shipping and support failures; some customers report positive in-store or quick-resolution experiences.
Share of mentions
Weak
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
The worst CS I have ever experienced!
"I have never felt so neglected by a company before. If I could give less than one star I would. I want to preface this by saying that I rarely complai..."
Shelagh Joseph
Trustpilot
Oct 01, 2025
Featured for: Detailed example of poor customer service
Great Shopping Experience!
"I went to their store in Montreal a couple of times and the staff is honestly always great! No pressure to buy and felt like they were genuinely helpi..."
Jose-Miguel Pache Duran
Trustpilot
Oct 01, 2025
Featured for: Positive in-store staff and shopping
They need to fix their sizing
"I like the quality of a lot of their items but their sizing is so off. Why is no one doing anything to fix this? Their socks while very plush and comf..."
Holly
Trustpilot
Oct 01, 2025
Featured for: Sizing and fit inconsistency example
Issues with import duties/customs fees paid double, no refund
"Would recommend not buying from this store at least when ordering from the EU. As other reviews have mentioned, terrible customer support - in my case..."
Thomas
Trustpilot
Oct 01, 2025
Featured for: Customs fees refund failure example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
O
OL
trustpilot.com
Oct 01, 2025
Probably the worst customer service…
Probably the worst customer service I've ever experienced. I returned a gift and was sent the wrong replacement, and it took about 3-4 months to resol...
Y
Ysabella
trustpilot.com
Oct 01, 2025
Kotn USA
I am the US and ordered items from Kotn that were supposed to arrive within 7 business days. Within those 7 business days, I did not receive my order,...
A
A A
trustpilot.com
Oct 01, 2025
I’m absolutely furious!
I’m absolutely furious!! Send out several emails, order over 220€ to Germany, didn’t receive my package. Customer service seems to be non existent. Lo...
T
Thomas
trustpilot.com
Oct 01, 2025
Issues with import duties/customs fees paid double, no refund
Would recommend not buying from this store at least when ordering from the EU. As other reviews have mentioned, terrible customer support - in my case...
B
Benedicte Parzinger
trustpilot.com
Oct 01, 2025
No product, no refund, no communication
Ordered pants for 125 USD incl. shipping to Germany. Never recieved the pants, still waiting for the refund 2 months...
B
Bethan
trustpilot.com
Oct 01, 2025
No support
On the 31st March my order arrived in customs. Since this point Kotn offered me a 15% off my next order and have ignored my first requests for support...
J
Jay Tee
trustpilot.com
Oct 01, 2025
Service was good, sizing is a big issue
The customer service and delivery, although not immediate was quite helpful in getting my order to me. The blazer I ordered has so many fit issues and...
A
Ariel Meagher
trustpilot.com
Oct 01, 2025
Terrible customer experience.
The worst customer experience I’ve ever experienced in my life (and I’m not exaggerating). I’ve been trying to exchange a purchase made in December (i...
S
Shelagh Joseph
trustpilot.com
Oct 01, 2025
The worst CS I have ever experienced!
I have never felt so neglected by a company before. If I could give less than one star I would. I want to preface this by saying that I rarely complai...
R
Ria Kang
trustpilot.com
Oct 01, 2025
Products are okay but customer service…
Products are okay but customer service is nonresponsive - if you have an issue or need to return, despite reaching out through chat, email, following...
N
No Name
trustpilot.com
Oct 01, 2025
No response to emails
I keep emailing because the order I placed before Christmas still has not been r...
C
Camille Charbonneau
trustpilot.com
Oct 01, 2025
Shipping nightmare with UniUni
I bought a piece of clothing three weeks ago and I still haven't gotten it. They changed their shipping provider for UniUni and ever since they did th...
A
Alex
trustpilot.com
Oct 01, 2025
Customer service 10/10
Made an online purchase shortly before Christmas which arrived very quickly (despite a postage strike where I live). I ended up making an in-store ret...
S
Sam Cimino
trustpilot.com
Oct 01, 2025
quality is questionable for price
i really like the styles they offer, but for the price i feel it isn’t worth it - many pieces i have of theirs have stretched out quite a lot, and had...
H
Holly
trustpilot.com
Oct 01, 2025
They need to fix their sizing
I like the quality of a lot of their items but their sizing is so off. Why is no one doing anything to fix this? Their socks while very plush and comf...
N
N.
trustpilot.com
Oct 01, 2025
NEVER order online
Can't speak to the quality of the product as I never received it, but can definitely slam the shipping and customer service experience! Whatever joke...
J
Jose-Miguel Pache Duran
trustpilot.com
Oct 01, 2025
Great Shopping Experience!
I went to their store in Montreal a couple of times and the staff is honestly always great! No pressure to buy and felt like they were genuinely helpi...
J
Jack
trustpilot.com
Oct 01, 2025
6 weeks in and no sign of my order.
Placed an Order on March 9, still haven't received it by March 19 in Australia, website says 5-7 days typically which would align if they used Fedex o...
I
Indy
trustpilot.com
Oct 01, 2025
I placed my order more than a month ago…
I placed my order more than a month ago and still haven't received it, the order has been stuck in customs and the CS team doesn't read the emails I s...
S
Shirley Claire Williams
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service. Small issues with tshirts i had ordered ( plain white ) a couple of years ago and rectified immediately...
Conclusion
Reviews in this sample repeatedly flag shipping and customer-service breakdowns: tracking failures, long reply times, and delayed or missing refunds appear frequently. Product feedback is mixed—some shoppers praise specific items like denim and tees, while others report sizing inconsistencies, stretched fabrics, or tailoring issues. A minority of reviews describe smooth in-store returns and quick resolutions; those experiences suggest in-person purchases may avoid some online shipping risks. Prospective buyers should check shipping terms, customs policies and return windows before ordering online, and consider buying in-store where available to test fit and get immediate support.