Many reviewers praise the build quality, fabric feel, and fit. Some mention quick delivery and a few note helpful support in stores or online. Another common thread is lost parcels, surprise customs charges, and customer service that doesn’t respond. These repeat shipping and service problems sit alongside steady praise for the materials and construction.
Examples from available reviews (Nov 2021 – Feb 2026).
Exceptional product quality and commendable customer service.
“Exceptional quality and highly recommended.”
Kotn resolved t-shirt issues quickly and became favorite brand for tees.
“Excellent customer service”
Received wrong item and customer service did not respond.
“never heard back”
Paid customs fees twice and customer support failed to refund promised amount.
“handling of customs fees which I have now had to pay twice”
Reviews describe recurring delivery breakdowns, including lost parcels, long international delays, and customs-fee disputes that don’t get resolved. A smaller number of shoppers report quick, effective fixes in-store or around specific T-shirt problems.
Many reviewers say the higher prices feel justified by the fabric and construction. Some feel the value drops because return shipping costs money, and a few mention elastic or stretching issues. A handful point to obvious quality and say it was worth the price.
Several reviews call online ordering easy and straightforward. In-store experiences swing from attentive, no-pressure help to staff who seem uninterested. Some shoppers also mention sizing and tailoring differences that affect how items feel in the fitting room.
Multiple reviewers compliment the cotton, fit, and packaging. Others report pieces that stretched out or showed elastic damage after wearing. Overall feedback leans positive on materials, with a few durability concerns.
Many reviewers say customer support replies slowly or not at all. Several describe multiple emails going unanswered, refund requests being ignored, and having to escalate through banks or disputes. A smaller group did get fast, helpful responses.
Feedback splits between strong satisfaction with the clothes and frustration with shipping and service. Positive product comments show up often, but so do repeated service complaints. The result is a sharply mixed set of experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Exceptional product quality and commendable customer service.
“Exceptional quality and highly recommended.”
Products and customer service described as excellent by reviewer.
“Excellent products and excellent customer service”
Customer states product is perfect.
“Perfect one”
Reviewer praises product quality and cooperative customer support.
“The best quality and very cooperative customer support”
Multiple orders fit excellently and customer service was very helpful.
“IM OBSESSED. Best fit ever.”
Reviewer reports great quality and excellent customer service.
“Great quality and amazing customer service”
Received wrong item and customer service did not respond.
“never heard back”
Received a dirty shirt and customer service delayed response with only a promo.
“I received a shirt in my order that was covered in dirty marks”
Fast delivery and superb cotton quality met expectations.
“The quality is superb.”
Missing package and no response from customer service or online shop.
“missing package, never heard back from them.”
Good cotton quality but high return shipping costs reduce value.
“Returns are easy, but they charge you quite a bit to do so”
Item lost and customer service ignored follow-up emails, requiring Amex dispute.
“Had to open a case with Amex to get my money back.”
Smooth online shopping but poor, disengaged in-store staff at Yorkdale.
“staff were disengaged and barely acknowledged customers”
Unique cardigan received compliments; ordering was fast and support responsive.
“Ordering was fast. Customer Support got back to me quickly”
Returned a gift and experienced very slow, unhelpful customer communication.
“Probably the worst customer service I've ever experienced.”
Order didn't arrive and customer service provided no helpful updates.
“I did not receive my order”
Order to Germany was not received and customer service was unresponsive.
“Customer service seems to be non existent.”
Paid customs fees twice and customer support failed to refund promised amount.
“handling of customs fees which I have now had to pay twice”
Never received pants and customer agent did not respond about refund.
“Never recieved the pants”
Order stuck in customs and Kotn ignored refund requests, prompting bank dispute.
“have ignored my first requests for support”
Helpful service, but blazer sizing and tailoring were very poor.
“The body is far to big and the shoulders are Frankenstein level broad.”
Exchange unresolved due to weeks-long lack of customer service response.
“The worst customer experience I’ve ever experienced in my life”
Repeatedly slow, unhelpful customer service caused ongoing unresolved issues.
“communication was painfully slow—she often took days”
Products okay but customer service is nonresponsive and risky.
“customer service is nonresponsive”
Emails went unanswered and pre-Christmas order remained unresolved.
“No response to emails”
New shipping provider caused long delivery delays and delivery problems.
“shipping takes forever, especially if your building has a door code”
In-store return refunded quickly despite confusing confirmation email.
“the amount on it showed up as $0.00”
Garments stretched and showed elastic damage, not worth the price.
“many pieces i have of theirs have stretched out quite a lot”
Inconsistent sizing and proportions made many items fit poorly.
“their sizing is so off”
Orders repeatedly lost and required threats and multiple emails for refunds.
“My first package was somehow lost”
Friendly, pressure-free staff and satisfaction with dark wash jeans purchase.
“No pressure to buy and felt like they were genuinely helping me to choose the best piece.”
Order delayed weeks to Australia and customer support was unhelpful.
“still haven't received it”
Order stuck in customs and customer service only repeated tracking links.
“they just repeat the same thing: to check my local post office”
Kotn resolved t-shirt issues quickly and became favorite brand for tees.
“Excellent customer service”
Came across Kotn whilst looking for a special present for a special birthday.
Absolutely delighted not only with the quality of the item, but the packaging that it was sent in was also of a high quality.
The seller was also in regular contact throughout the ordering and despatch process, which was reassuring.
Delivery was quick, and it arrived on time, in line with the delivery timescales described on the website
So, delighted with my purchase as was my wife who the gift was for, and I will have no hesitation in ordering from Kotn again in the future! Most definitely would recommend it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Kotn is a Toronto apparel brand that designs and sells cotton basics and everyday staples. It offers T-shirts, knitwear, jeans, and other casual essentials online and in physical stores. Kotn uses long-staple cotton and shares details about its supply chain and factory partners. The brand runs stores in select cities and ships internationally. Its website includes product details, sizing guidance, and standard customer service contact options.