Customers split between praise for good-looking items and complaints about cheap materials or wrong shipments. Several buyers say returns stayed unresolved and refunds took too long. Some highlight quick, helpful agents who fixed issues right away. Billing and promotional offers draw both positive and negative feedback.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer praises both product quality and quick, friendly customer support.
“their support team was super friendly and helped me fix it right away.”
Reviewer loves the bracelet's sparkle and finds it surprisingly sturdy.
“Love the sparkle.”
Reviewer reports no communication and unresolved return, calling company a scam.
“Customer service is appalling next to no communication.”
Reviewer says buy-one-get-one-free offers are misleading and billed incorrectly.
“Krkc&co are misleading people with their buy one get one free offer.”
Several reviews mention quick, friendly support that fixed issues on the first contact. Others describe broken items and promised follow-ups that never happened. Some positive reviews name specific representatives.
Some customers say they found good deals and that the quality matched the price. Others point to misleading buy-one-get-one offers and billing errors. Many tie value to the materials they received.
Multiple buyers say they received items that didn’t match their order and then faced slow returns. Several reviews warn others about long waits for a fix or no fix at all. A smaller number describe smooth, problem-free purchases.
Some reviewers describe the pieces as sparkly and fairly sturdy. More reviews describe cheap-feeling plastic, wrong items, or products that failed before an event. These problems often lead to refund or return requests.
Many reviews describe weak communication and return questions that never got resolved. Others mention fast, helpful replies from individual support staff. Communication gaps often show up alongside delayed refunds and billing disputes.
Reviews split between high ratings for how products look and occasional fast support, and low ratings tied to wrong items, poor materials, and returns that went nowhere. The mix leaves buyers sharply divided. Refunds, billing, and replacements sit at the center of most negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer loves the bracelet's sparkle and finds it surprisingly sturdy.
“Love the sparkle.”
Reviewer praises both product quality and quick, friendly customer support.
“their support team was super friendly and helped me fix it right away.”
Reviewer says product quality is good and looks appealing.
“Not sure why people are claiming the quality is plastic.”
Customer had major problems but praised a representative's quick, helpful service.
“The service that Adam KL TD provided me with impressed me.”
Reviewer says they were sent a cheap plastic chain and warns others.
“STAY WELL AWAY FROM THESE SCAMMERS”
Reviewer reports no communication and unresolved return, calling company a scam.
“Customer service is appalling next to no communication.”
Reviewer received a different plastic chain and is still waiting for money.
“If ur from the UK DO NOT BUY FROM THIS SITE.”
Reviewer had positive experiences and found good deals with fair quality.
“They have some good deals and quality is very good”
Reviewer received a broken chain and received no promised follow-up.
“Sent a broken chain”
Reviewer says buy-one-get-one-free offers are misleading and billed incorrectly.
“Krkc&co are misleading people with their buy one get one free offer.”
I’m actually very disappointed. I had really high hopes for this 12mm Miami Cuban Link chain since it cost so much but when it got here, the quality did not match the price. The chain feels very cheap and is poorly made. I had definitely planned to wear the chain for my cousin's birthday and now it’s really too late to order anything and risk it not getting here on time. On top of everything else, I have to return it to be able to get a refund and I still end up losing money, because the chain manufacturers mess up. Kind of annoying, anyways wouldn’t recommend, i’ve definitely gotten better quality chain for half this price.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
KRKC & CO is a retail brand that sells fashion accessories and related products online. Its e-commerce site lists items with product pages, photos, and prices. Shoppers order through the website using standard payment methods and choose shipping options. The site posts return and refund policies and offers customer support for order and account questions. KRKC & CO also keeps public contact and policy pages for shoppers and for those handling returns and shipping.