This single review highlights a positive experience with KUIU’s insulated hunting jacket: the reviewer found it lightweight, well-fitting, and non-bulky, and noted good customer service. Because the dataset is limited to one review, these points illustrate potential strengths but do not establish consistent patterns across customers. Prospective buyers should consult additional reviews, sizing guides, and product specifications for insulation and weight to confirm fit and performance. Also check KUIU’s return, warranty, and customer-support policies before purchasing to ensure coverage if sizing or performance expectations differ.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer praised the jacket's lightweight fit and good customer service.
“The jacket is super lightweight and does not feel bulky when you wear it.”
Reviewer explicitly calls customer service “great,” signaling a positive service interaction but providing no details about response time or issue resolution.
The review does not address price or perceived value; there is no information here to assess whether KUIU products represent good value for money.
Reviewer only notes they discovered the product on KUIU's website and does not comment on site navigation, checkout, or digital usability.
Reviewer praises the insulated hunting jacket as very lightweight, not bulky, and well-fitting, describing it as a good-quality insulated jacket for hunting.
Aside from a brief positive remark about customer service, the review gives no specifics about order updates, shipping communication, or responsiveness.
Reviewer reports a positive overall experience, expresses satisfaction with the purchase, and says they would recommend the insulated jacket.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
High shipping cost negated the advertised 40% rebate.
“noticed regular delivery cost $30!!”
Pants tore quickly during whitetail hunting and warranty claim was denied.
“THE CUSTOMER SERVICE IS TERRIBLE.”
Company repeatedly sent wrong sizes and provided poor customer service.
“they required us to return the wrong item before they would send the correct one.”
Displayed 50% discounts reverted at checkout and were not honored.
“the prices reverted back to full price at the payment screen.”
Ordered tent months ago and company failed to resolve shipping investigations.
“It’s now the end of December and it still hasn’t arrived.”
Jacket showed fabric failure after two wears and warranty denied.
“customer service immediately dismissed the issue as “cosmetic””
Pants felt thin and poorly made, customer service unhelpful.
“These pants were so thin and made with cheap craftsmanship”
Lost $800 jacket and company refused to assist or replace it.
“They were not willing to help at all.”
Haven Down gear tore on first day and reviews are suppressed.
“The material is easily torn by sticks or thorns.”
Purchased from online advert and reports being scammed by Kuiu.
“Purchased item from Kuiu online advert and have been scammed.”
Chest pack felt oversized, caused sweating, and was awkward to use.
“the chest pack felt massive on me.”
Jacket materials were good but fit was restrictive and exchange refused.
“the fit is honestly a deal breaker.”
Jacket cuffs too narrow, zippers delicate, and not adequately warm.
“The cuffs on the Guide Pro are very narrow, and very difficult to get your hands out of.”
Pants developed pilling after one outing and customer service dismissed concern.
“after only 1 outing and 1 wash there's som pilling”
Snapped tent pole and warranty team has not responded to repair request.
“snapped pole on my storm star tent.”
Warranty denied for hat after limited use due to 'practical product lifespan'.
“denied because I surpassed their Practical Product Lifespan”
Asked to exchange unworn jacket and company refused due to policy timeframe.
“outside of our return policy timeframe and is no longer eligible for a return or exchange.”
One shirt had pulled threads and customer service blamed the buyer rudely.
“he has now blamed us for the treatment of the shirt”
Bino pack add-ons kept falling off and customer service demanded videos.
“My bino pack add ons, keep falling of, and Leon of CS keeps asking photo’s and videos’s.”
Refused exchange on unworn vest and customer service was rude and sarcastic.
“Wouldn't exchange a size on an unworn, still packaged vest at 50 days”
My brother and I love hunting. We would often share one of our insulated hunting jackets to keep each other warm on the hunt. But when it comes time to go back home, we would both need to trek through the woods with only one jacket bundled up. So when we came across KUIU website, we knew that we had to have one of their insulated hunting jackets. And boy are we glad that we got it!
The jacket is super lightweight and does not feel bulky when you wear it. It also fits really well, which is great because I am not a fan of jackets that are too big or too small. The customer service was also great! Overall, I am really happy with my purchase and would definitely recommend KUIU to anyone looking for a good quality insulated hunting jacket.
5/5 stars
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
KUIU is an outdoor apparel brand focused on technical hunting clothing and gear. The company emphasizes lightweight, performance-oriented insulation, outerwear, and backpacks sold primarily direct-to-consumer through its website. Shoppers researching KUIU typically look for product fit, weight, and durability for backcountry hunting use.