Reviews emphasize responsive customer support and timely communication; one reviewer names an employee who resolved a shipping error. Customers also note competitive pricing and site promotions, and another reviewer highlights an easy-to-navigate website that supports repeat purchases. There is praise for prompt shipping and delivery in the available reviews. However, the reviews do not provide specific information about wig construction, hair quality, or long-term durability—buyers seeking that detail should request product samples, material specs, or return policy details before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service resolved multiple shipping mistakes and provided prompt delivery.
“Customer service is top-notch.”
Responsive customer service and easy-to-navigate website with good deals.
“If you email them you get a response back within minutes.”
Reviewers report responsive, problem-solving customer service; staff handled order mistakes and followed up to deliver the correct items and resolve issues.
Customers mention competitive prices and frequent deals on the site, describing a large selection and advertised discounts that influenced repeat purchases.
One review notes the website is easy to navigate, which supports repeat purchasing and finding advertised deals quickly on the e-commerce site.
The provided reviews do not assess hair construction, longevity, or fit; there is no direct information about product durability or material quality.
Both reviews highlight quick email responses and timely communication, including a named staff member who personally addressed shipment errors.
Overall impressions in the reviews are positive: customers cite resolved order issues, prompt delivery, and repeat purchases based on their experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Responsive customer service and easy-to-navigate website with good deals.
“If you email them you get a response back within minutes.”
Reviewer says the hair is the best.
“Best hair ever !!!’”
Seller provided fast, efficient service and a perfect quality unit.
“Fast, efficient, available with perfect quality unit.”
Hair was natural-looking, soft, non-shedding, with timely delivery.
“It's soft and doesn't shead.”
Wig did not stay in place and kept sliding around.
“My wig does not in place, it just slides around”
Wig cap was too small, description misleading, and returns were costly.
“The wigcap is sooo tiny it doesn’t fit my head.”
Customer reports unresponsive contact and no return address provided.
“Sarah does not give me the return shipping address”
Wig cap fit well and lace melted to sit properly.
“it fits well and I melted the lace and it sit right”
Unit was severely tangled and matted, reviewer very dissatisfied.
“TANGLED & MATTED ALL THE FREAKING TIME”
Purchased a full lace wig and was highly satisfied.
“it never disappoints”
Sarah confirmed orders and the hair color outcomes pleased the reviewer.
“She takes the time to make sure shes confirmed your before she processes it.”
Reviewer was very happy with the wig, color, invisible lace, and service.
“And the lace is completely invisible.”
Company customizes wigs and reviewer will remain a loyal customer.
“they even customize them for you.”
Company was very responsive and provided personal service.
“Very responsive and provided personal service!!!”
Responsive customer service, quick processing, and satisfying customized wig.
“The customer service was dynamic.”
Fast delivery and a wig the reviewer considers worth its value.
“A wig worth it's value.”
Hair quality was excellent, soft and full, with great customer service.
“the hair quality is excellent , they’re soft and full.”
Reviewer says wigs shed, are not true human hair, and lack durability.
“The wigs are cheap doesn’t last.”
Reviewer trusts the company, finds products legitimate and worth the money.
“Labhairs is a company I trust.”
Service was excellent, hair quality great, and shipping was timely.
“What u ask for is what you get and ships fast and within the time the say it will be.”
Reviewer very satisfied with hair and lace quality across three wigs.
“Hair is on point!!!!!”
LA Wig Company is a great company to do business with. Large vape selection at competitive prices. Customer service is top-notch. Responsive to e-mails and will work with you to resolve problems, instead of blowing you off. I was sent the wrong item. Twice! A quick e-mail and Gabby was on the case. Turned out to be some kind of warehouse problem and I finally got the right item. Great shipping and prompt delivery too. So far, I am happy with this company and have let all my friends know about it so that they can do business with you. A perfect experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LA Wig Company is an online retailer offering wigs and hairpieces, including lace-front styles. The business operates an e-commerce website where customers can browse product listings and promotional deals, place orders, and receive shipped packages. Consumers searching reviews typically look for information about customer service, shipping reliability, returns, and product quality before purchasing.