Reviewers often mention fast, personal support and strong customization options for full-lace and lace-front wigs. Many point to soft, natural-looking hair and quick delivery. A smaller but clear group reports severe tangling, shedding, and cap-fit issues. Some also describe confusing return steps or, in a few cases, no response when they reached out.
Examples from available reviews (Dec 2021 – Mar 2026).
Hair was natural-looking, soft, non-shedding, with timely delivery.
“It's soft and doesn't shead.”
Responsive customer service, quick processing, and satisfying customized wig.
“The customer service was dynamic.”
Unit was severely tangled and matted, reviewer very dissatisfied.
“TANGLED & MATTED ALL THE FREAKING TIME”
Customer reports unresponsive contact and no return address provided.
“Sarah does not give me the return shipping address”
Many reviews describe quick, responsive support and fast order handling. Several customers mention custom options and staff who confirm details before shipping. A few accounts say the team fixed shipping errors, while others say they couldn’t get clear return instructions.
Several reviewers say the wigs feel like fair value and that they trust the company. Others report sizing or descriptions that didn’t match what they received, leading to expensive returns and a worse sense of value. Both views appear, with return costs coming up in the negative comments.
Many customers report comfortable wear, noting lace that lays flat and “invisible” lace finishes. Others describe slipping wigs or caps that feel too small and uncomfortable. Feedback splits between people who get a good fit after adjustments and those who still struggle with fit.
A large group praises soft, full hair that looks natural and sheds very little. On the other hand, some reviewers report heavy tangling and matting and say certain units don’t last or don’t behave like true human hair. Most reviews lean positive, with durability issues forming a clear negative cluster.
Several reviewers highlight fast email replies and personal responses from staff. At least one review says they never received a return shipping address and got no reply from a named contact. Overall, many describe attentive communication, with a few notable breakdowns.
High ratings often pair helpful service, on-time shipping, and hair that meets expectations. Low ratings focus on tangling, shedding, poor fit, and return hassles. The feedback shows a sharp split between many satisfied buyers and a smaller group with serious product or post-sale issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Responsive customer service and easy-to-navigate website with good deals.
“If you email them you get a response back within minutes.”
Reviewer says the hair is the best.
“Best hair ever !!!’”
Seller provided fast, efficient service and a perfect quality unit.
“Fast, efficient, available with perfect quality unit.”
Hair was natural-looking, soft, non-shedding, with timely delivery.
“It's soft and doesn't shead.”
Wig did not stay in place and kept sliding around.
“My wig does not in place, it just slides around”
Wig cap was too small, description misleading, and returns were costly.
“The wigcap is sooo tiny it doesn’t fit my head.”
Customer reports unresponsive contact and no return address provided.
“Sarah does not give me the return shipping address”
Wig cap fit well and lace melted to sit properly.
“it fits well and I melted the lace and it sit right”
Unit was severely tangled and matted, reviewer very dissatisfied.
“TANGLED & MATTED ALL THE FREAKING TIME”
Purchased a full lace wig and was highly satisfied.
“it never disappoints”
Sarah confirmed orders and the hair color outcomes pleased the reviewer.
“She takes the time to make sure shes confirmed your before she processes it.”
Reviewer was very happy with the wig, color, invisible lace, and service.
“And the lace is completely invisible.”
Company customizes wigs and reviewer will remain a loyal customer.
“they even customize them for you.”
Company was very responsive and provided personal service.
“Very responsive and provided personal service!!!”
Responsive customer service, quick processing, and satisfying customized wig.
“The customer service was dynamic.”
Fast delivery and a wig the reviewer considers worth its value.
“A wig worth it's value.”
Hair quality was excellent, soft and full, with great customer service.
“the hair quality is excellent , they’re soft and full.”
Reviewer says wigs shed, are not true human hair, and lack durability.
“The wigs are cheap doesn’t last.”
Reviewer trusts the company, finds products legitimate and worth the money.
“Labhairs is a company I trust.”
Service was excellent, hair quality great, and shipping was timely.
“What u ask for is what you get and ships fast and within the time the say it will be.”
Reviewer very satisfied with hair and lace quality across three wigs.
“Hair is on point!!!!!”
LA Wig Company is a great company to do business with. Large vape selection at competitive prices. Customer service is top-notch. Responsive to e-mails and will work with you to resolve problems, instead of blowing you off. I was sent the wrong item. Twice! A quick e-mail and Gabby was on the case. Turned out to be some kind of warehouse problem and I finally got the right item. Great shipping and prompt delivery too. So far, I am happy with this company and have let all my friends know about it so that they can do business with you. A perfect experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LA Wig Company sells wigs, hair units, and related accessories online. Its site features full-lace wigs, lace-front units, and choices for cap construction and customization. Listings usually note hair length, density, and lace type so shoppers can compare options. Customers can check out online, choose from several shipping options, and contact support with order and after-sale questions.