Customers often highlight fast, helpful support and attractive styling. Several reviews mention defects and orders arriving incomplete. Some reviewers object to the brand’s marketing and its handling of comments on social media. Ratings swing from very positive to strongly negative.
Examples from available reviews (Jan 2023 – Mar 2026).
Beautiful products and fast, accessible customer service from an ethical company.
“Customer service were incredibly helpful.”
Bag arrived missing shoulder strap and customer service portal is unresponsive.
“The only problem is it's missing a shoulder strap as advertised.”
Bag leather chipped and broke despite light use and careful storage.
“the leather is breaking and chipping off”
Reviewer complains they keep receiving marketing emails despite unsubscribing.
“Never subscribed to their email”
Customer service draws both strong praise and sharp criticism. Two reviews mention quick, helpful staff and simple returns. One review describes an unresponsive portal and a shoulder strap missing on delivery.
Reviews say little directly about price or value. No reviewer clearly ties cost to satisfaction or refunds. Some comments raise durability concerns, but pricing is not discussed.
Some buyers describe smooth returns and responsive help. Others report delivery issues, missing parts, and a customer service email address that bounced. One reviewer says items failed despite light use and careful storage.
Most product complaints focus on durability. Different reviews mention strap material peeling, linings that tear and fray, and leather chipping after limited use. One review compliments the look, but material failures come up repeatedly.
Several reviewers point to communication problems. One says marketing emails kept coming after unsubscribing. Another accuses the brand of using AI art and banning critics on social channels.
Reviews split sharply between high praise for support and repeated complaints about products and communication. Some customers describe good help, while others report product failures and order problems. Together, these accounts create a mixed picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Quotes shortened · As of: March 2026
Bag materials peeled and clasps broke; company failed to replace straps.
“the material on one of the straps started peeling off and looking tatty”
Customer service was helpful, responsive, and facilitated an easy return.
“They made the whole process easy.”
Bag lining started tearing and customer service email bounced.
“the lining is tearing away and fraying at the seams”
Bag leather chipped and broke despite light use and careful storage.
“the leather is breaking and chipping off”
Beautiful products and fast, accessible customer service from an ethical company.
“Customer service were incredibly helpful.”
Reviewer accuses company of using AI art and banning critics on Instagram.
“a company that uses AI art”
Bag arrived missing shoulder strap and customer service portal is unresponsive.
“The only problem is it's missing a shoulder strap as advertised.”
Reviewer complains they keep receiving marketing emails despite unsubscribing.
“Never subscribed to their email”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LaBante London is a UK fashion brand that designs and sells handbags, backpacks, and accessories. It promotes vegan and synthetic leather alternatives across its range. LaBante mainly sells through its own e-commerce site and a small number of retail partners. Product pages show dimensions, materials, and care details. Customers can reach the brand by email and on social media for orders and support.