Review content shows a clear pattern: many customers report satisfaction with fabric, fit and design, while a larger group reports problems with shipping, returns and responsiveness. Common issues include delayed shipments, difficulty obtaining return labels, and slow or missing refunds; several reviewers only received resolutions after repeated contact or public posts. If you prioritize garment quality, reviews indicate pieces can be well made, but be cautious if you expect easy returns or fast customer support. Consider ordering a single item first, check current return and shipping policies, and document order numbers and communications in case follow-up is needed.
Examples from available reviews (Dec 2021 – Feb 2026).
The slip dress fit well and had nice fabric quality.
“I LOVE my new dress!”
Order never shipped, charged, and customer service has not responded.
“Customer service is non-existent.”
Returned items but received no refund and no responses from customer service.
“no reply! No refund!”
Delayed customer service response but received refund and courtesy gift card.
“I did finally get a response from Lacausa customer service, as well as a refund and a courtesy gift card.”
Many reviewers report slow or failed order fulfillment and returns, with repeated attempts to resolve issues often unanswered.
Several customers say they did not receive refunds or received poor durability for the price paid, raising concerns about value.
Some users report website and returns-portal glitches and difficulty completing returns or accessing tracking information online.
Many customers praise fabric, fit and construction, while others report defects, sizing inconsistencies and loose or missing buttons.
Numerous reviews describe unresponsive customer support: unanswered emails, calls going to voicemail, and delayed or no social replies.
Overall impressions are mixed but skew negative: product satisfaction exists, but recurring service and refund problems lower overall ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Purchased tops that were too small and customer service didn't respond.
“they are too small and they will not respond to me to return them.”
Order never shipped, charged, and customer service has not responded.
“Customer service is non-existent.”
Unable to return pants and customer service did not respond.
“cannot get customer service to respond to my emails or phone messages and cannot get anyone on the phone live.”
Items arrived late, missed return window, and customer service didn't respond.
“I've called and emailed several times to request an exception to this due to delivery times, and have had NO response whatsoever.”
Orders eventually arrived after dispute, but customer service was unresponsive.
“Non existent customer service.”
Order delayed, wrong size sent, and customer service was unresponsive.
“Worst customer service ever basically...”
High-quality fabrics and well-made pieces that suit many occasions.
“The quality is superb, it's well made and the fabrics they choose are top quality.”
Finds pieces comfortable, cool, and reliable go-to wardrobe staples.
“my go-to’s for comfy, cool and casual looks.”
Poor return handling and unresponsive customer service regarding refunds.
“Lacausa's customer service is literally non existent.”
Delayed customer service response but received refund and courtesy gift card.
“I did finally get a response from Lacausa customer service, as well as a refund and a courtesy gift card.”
Half of the order was missing and no refund or response received.
“half of my order did not arrive and whilst I have contacted the company multiple times I have not received any response or refund”
Likes product quality but customer service ignored defect concerns.
“I wrote to them and sent a photo, but radio silence.”
Tried to return a jacket but the returns portal failed and no response.
“if only their returns portal worked or they would respond to any of my emails!”
Garments had buttons fall off quickly, showing poor craftsmanship.
“a button fell apart.”
Return was received but no refund issued and no response.
“It's almost February and I have not received a refund”
Returned items but received no refund and no responses from customer service.
“no reply! No refund!”
Initially unresponsive customer service but later resolved with compensation.
“I have finally heard back from a customer service representative and had my issue resolved.”
I just wanted to let you know how pleased I am with the slip dress I purchased from LACAUSA clothing. It is exactly as described on your website and it is a perfect fit. I am 5'6" tall, weigh 122 lbs and wear a size 6. The quality of the fabric is really nice. I like the feel of the material, very soft and comfortable to wear. The color is dark navy and looks great with a pair of metallic gold wedges. I LOVE my new dress! I can't take it off! It's so sexy and flattering. I'm already trying to find an excuse to wear it again. Thank you Lacausa for making such quality, versatile clothing that is also affordable.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LACAUSA is a Los Angeles–based women's apparel brand selling clothing direct-to-consumer through its website and select retailers. The label offers dresses, tops, pants and casual staples, and maintains online product pages and social channels for customer contact and updates.