Reviews Analyzed
18
We Collect & Analyze Reviews
LACAUSA
Experiences & Reviews
LACAUSA is a Los Angeles–based women's apparel brand selling clothing direct-to-consumer through its website and select retailers. The label offers dresses, tops, pants and casual staples, and maintains online product pages and social channels for customer contact and updates.
Overview & Key Metrics
Positive Sentiment
39%
Latest Review
21d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Many reviewers report slow or failed order fulfillment and returns, with repeated attempts to resolve issues often unanswered.
Share of mentions
Weak
21%
💰
Value for money
Several customers say they did not receive refunds or received poor durability for the price paid, raising concerns about value.
Share of mentions
Weak
12%
⚡
User experience
Some users report website and returns-portal glitches and difficulty completing returns or accessing tracking information online.
Share of mentions
Weak
6%
🔧
Product quality
Many customers praise fabric, fit and construction, while others report defects, sizing inconsistencies and loose or missing buttons.
Share of mentions
Mixed
15%
📞
Communication
Numerous reviews describe unresponsive customer support: unanswered emails, calls going to voicemail, and delayed or no social replies.
Share of mentions
Weak
21%
⭐
Overall experience
Overall impressions are mixed but skew negative: product satisfaction exists, but recurring service and refund problems lower overall ratings.
Share of mentions
Weak
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 18 verified reviews (December 2021 – October 2025).
Slip Dress
"I just wanted to let you know how pleased I am with the slip dress I purchased from LACAUSA clothing. It is exactly as described on your website and it is a perfect fit. I am 5'6" tall, weigh 122 lbs and wear a size 6. The quality of the fabric is really nice. I like the feel of the material, very soft and comfortable to wear. The color is dark navy and looks great with a pair of metallic gold wedges. I LOVE my new dress! I can't take it off! It's so sexy and flattering. I'm already trying to find an excuse to wear it again. Thank you Lacausa for making such quality, versatile clothing that is also affordable.
"
Michelle Davies
Collected.reviews
Dec 09, 2021
Featured for: praises product quality, fit
Scam
"I placed an order 6 months ago. The order never shipped. I was charged. They updated the tracking information after I first contacted them about this..."
Emi
Trustpilot
Oct 01, 2025
Featured for: charged but order never shipped
Missing $200, no refund, no reply
"Placed an order on June 27th for 2 jumpsuits, received on July 2nd, and neither of them fit, which was a bummer. I was able to get a return slip and t..."
Luciana Arbus-Scandiffio
Trustpilot
Oct 01, 2025
Featured for: returned items, no refund received
Good clothes, weird customer service
"UPDATE: I did finally get a response from Lacausa customer service, as well as a refund and a courtesy gift card. Quite generous, honestly! But it did..."
correia spondence
Trustpilot
Oct 01, 2025
Featured for: eventual refund and gift card
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 18 reviews
All Customer Reviews
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Susan
trustpilot.com
Oct 01, 2025
Used to love their clothing
Used to love their clothing. Bought some tops in January and they are the size I always bought but they are too small and they will not re...
E
Emi
trustpilot.com
Oct 01, 2025
Scam
I placed an order 6 months ago. The order never shipped. I was charged. They updated the tracking information after I first contacted them about this...
G
GHB
trustpilot.com
Oct 01, 2025
Return policy not trustworthy & no customer service
I have been trying to return two pairs of pants since the day I received them, but cannot get customer service to respond to my emails or phone messag...
K
Kathleen Williams
trustpilot.com
Oct 01, 2025
Took forever to receive items/Ill fitting pants
Took forever to receive items, then they did not fit. They arrived when I was out of the country on holiday, and when I tried to return, I was informe...
J
Jasmine
trustpilot.com
Oct 01, 2025
Non existent customer service
UPDATE: I never heard back from the company but I did receive my orders on a Friday after disputing the chargers on Tuesday. Interestingly, USPS track...
M
M W
trustpilot.com
Oct 01, 2025
Worst customer service ever basically…
Worst customer service ever basically non existent. Never heard from anyone after making purchase for over 3 weeks. Had to track them down on IG and f...
M
Michele Hines
trustpilot.com
Oct 01, 2025
I was introduced to this brand and LOVE IT…
I was introduced to this brand and absolutely love it!!! The quality is superb, it's well made and the fabrics they choose are top quality. I like tha...
C
Consumer
trustpilot.com
Oct 01, 2025
Love LaCausa!
Love LaCausa! I have a few pieces in my closet that a...
C
Charlotte
trustpilot.com
Oct 01, 2025
Worst Customer Service Ever…
Worst Customer Service Ever Experienced... Ordered some items in SEPTEMBER of 2023. Decided to return a pair of lounge pants that didn't fit me quite...
c
correia spondence
trustpilot.com
Oct 01, 2025
Good clothes, weird customer service
UPDATE: I did finally get a response from Lacausa customer service, as well as a refund and a courtesy gift card. Quite generous, honestly! But it did...
M
Martha
trustpilot.com
Oct 01, 2025
Terrible customer service- missing items and no refund or responce
Terrible customer service, half of my order did not arrive and whilst I have contacted the company multiple times I have not received any respon...
c
customer
trustpilot.com
Oct 01, 2025
Lovely products; terrible customer service
I agree with the reviews on this site about Lacusa’s terrible customer service. It does not exist; they simply ignore you. However, in my opinion, it...
E
E W
trustpilot.com
Oct 01, 2025
Won't send me a return label
Got two sizes of a jacket to see which would fit better, and am trying to return the one that didn't fit... if only their returns portal worked or the...
A
Anna Hoffmann
trustpilot.com
Oct 01, 2025
Bad Craftsmanship
I just recently bought the Aiden trousers in sea salt for $145.00 and the Cassidy jacket in black for $175.00. The first day I wore the jacket I unbut...
K
Katie Pasilis
trustpilot.com
Oct 01, 2025
No refund, no response
I ordered several items at the end of November and initiated a return at the beginning of December that a customer service representative assisted me...
L
Luciana Arbus-Scandiffio
trustpilot.com
Oct 01, 2025
Missing $200, no refund, no reply
Placed an order on June 27th for 2 jumpsuits, received on July 2nd, and neither of them fit, which was a bummer. I was able to get a return slip and t...
E
Ellen
trustpilot.com
Oct 01, 2025
UPDATED:
Super dissatisfied with my experience. Ordered several items and received them in a reasonable amount of time. After deciding I needed to return two i...
M
Michelle Davies
Collected.reviews
Dec 09, 2021
Slip Dress
I just wanted to let you know how pleased I am with the slip dress I purchased from LACAUSA clothing. It is exactly as described on your website and it is a perfect fit. I am 5'6" tall, weigh 122 lbs and wear a size 6. The quality of the fabric is really nice. I like the feel of the material, very soft and comfortable to wear. The color is dark navy and looks great with a pair of metallic gold wedges. I LOVE my new dress! I can't take it off! It's so sexy and flattering. I'm already trying to find an excuse to wear it again. Thank you Lacausa for making such quality, versatile clothing that is also affordable.
Conclusion
Review content shows a clear pattern: many customers report satisfaction with fabric, fit and design, while a larger group reports problems with shipping, returns and responsiveness. Common issues include delayed shipments, difficulty obtaining return labels, and slow or missing refunds; several reviewers only received resolutions after repeated contact or public posts. If you prioritize garment quality, reviews indicate pieces can be well made, but be cautious if you expect easy returns or fast customer support. Consider ordering a single item first, check current return and shipping policies, and document order numbers and communications in case follow-up is needed.