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We Collect & Analyze Reviews

Lace Lab
Experiences & Reviews

Lace Lab is an online retailer focused on shoelaces and lacing accessories for sneakers and athletic shoes. The company offers a range of lace styles, colors and replacement accessories sold through its website and third-party platforms. Shoppers typically check product pages for size and color options, and should review shipping and return policies before ordering.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 19d
Overall Rating
4.7

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers describe responsive, helpful customer support; a small number report ignored messages and unresolved refund requests.

Share of mentions
10%
Mixed
๐Ÿ’ฐ

Value for money

Several buyers note sales and free-shipping thresholds, but a minority report poor returns, higher prices, or cheaper alternatives elsewhere.

Share of mentions
6%
Weak
โšก

User experience

Most reviewers report fast shipping, clear sizing information and smooth ordering; a few cite fit or return issues that added friction.

Share of mentions
17%
Strong
๐Ÿ”ง

Product quality

The majority praise color matching, rope-lace thickness and overall durability; a few customers say some flat laces or descriptions were inconsistent.

Share of mentions
27%
Strong
๐Ÿ“ž

Communication

Many reviews mention timely replies and helpful information; isolated reports describe ignored emails and limited refund communication.

Share of mentions
11%
Strong
โญ

Overall experience

Most reviewers express repeat buying and trust in quality and delivery; a small number report major dissatisfaction with returns or fit.

Share of mentions
30%
Strong

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

K
Kristin SchroederWilcox
trustpilot.com Oct 01, 2025

Lace Lab has quality shoe laces andโ€ฆ

Lace Lab has quality shoe laces and accessories! The variety is like no other! Every pair of my athletic shoes has a custom set of shoe laces from Lac...

A
ALEXIS D
trustpilot.com Oct 01, 2025

Great Experience

My experience with Lace Lab has so far always been great, for the fact that I always find what Im looking for. They have so many good quality laces an...

F
Franz VanTull
trustpilot.com Oct 01, 2025

The customer service is alwaysโ€ฆTop notch.

The customer service is always excellent. Iโ€™ve havenโ€™t experienced any negative o...

M
Mar
trustpilot.com Oct 01, 2025

Perfect match

This laces are very good quality. The color are perfec...

R
Robert Heiter
trustpilot.com Oct 01, 2025

Perfect midnight navy color match

Perfect midnight...

R
Rebecca Hammond
trustpilot.com Oct 01, 2025

Perfect laces

I have purchased almost every color of reflective laces this company offers. After months of searching for โ€œsomething differentโ€, I found it here. I h...

A
Allen Smith
trustpilot.com Oct 01, 2025

Ropes are good flats no go

Iโ€™ve bought quite a few laces from lace lab. There regular Rope laces are excellent, nice & thick I canโ€™t recommend them enough definitely my favorite...

R
Ramon herrera
trustpilot.com Oct 01, 2025

Amazing laces and my go-to

Exactly what I wanted and ordered, colors were amazing, will ord...

J
Justin
trustpilot.com Oct 01, 2025

Replacement Jordan or Nike sneaker laces

I always get my replacement Jordan or Nike laces from Lace Lab. Excellent qualit...

R
Ray R
trustpilot.com Oct 01, 2025

Laces A1

Lace options are relatively endless, make and quality are nearly identical t...

F
Freddie Fejarang
trustpilot.com Oct 01, 2025

MY TOP GO TO BRAND FOR LACES

I have been purchasing from Lace Lab for quite some time now, and all I have to say is, they are HANDS DOWN the BEST. Quality and Color matching is OU...

Y
Yea Yea Edwards
trustpilot.com Oct 01, 2025

I bought 4 pairs of laces

I bought 4 pairs of laces, my first purchase with the company. I was very impressed with the not only the options available but also the...

D
Dustin
trustpilot.com Oct 01, 2025

Trust worthy site

Trust worthy site, fast sh...

B
Big Jus
trustpilot.com Oct 01, 2025

Laces that canโ€™t be beat

Laces that canโ€™t be beat. Quality is top notch. C...

S
SARAH GUEL
trustpilot.com Oct 01, 2025

Timely

Timely, good quality, as expected. Exact color as previous laces. Would order from here again in the...

A
Andy Newsom
trustpilot.com Oct 01, 2025

This is a legit company who strives toโ€ฆ

This is a legit company who strives to make their customers h...

C
Critty Smith
trustpilot.com Oct 01, 2025

Excellent overall

Fast shipping, excellent products and m...

A
Allen Edwards
trustpilot.com Oct 01, 2025

If you want to add a little extra toโ€ฆ

If you want to add a little extra to your shoe look, Lace Lab has so many options. Iโ€™ve bought numerous pairs and been happy wit...

M
Marilyn Fox
trustpilot.com Oct 01, 2025

I purchased laces that were described as โ€œthinโ€ and they werenโ€™t.

I purchased laces that were described as โ€œThin half oval.โ€ They were hardly thin and too fat for the grommet of my shoes. Return policy would only giv...

T
Thalia wilborn
trustpilot.com Oct 01, 2025

Great quality, fast shipping!

I actually saw a man using the lace tips from a video from 5 years ago and they looked great! I went on the site and they were still in...

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Conclusion

Reviews show a clear pattern: most customers praise Lace Lab for product quality (color matching and rope laces) and reliable shipping. Many reviewers report good communication and repeat purchases, indicating consistent satisfaction for most orders. However, there are isolated but concrete complaints about returns, refunds and misleading product descriptions (examples include ignored emails and very small refund amounts). Prospective buyers should check size details, product descriptions and the storeโ€™s return policy before purchasing, especially for flat laces or specific fit-sensitive items.