Reviews Analyzed
21
We Collect & Analyze Reviews
Lace Lab
Experiences & Reviews
Lace Lab is an online retailer focused on shoelaces and lacing accessories for sneakers and athletic shoes. The company offers a range of lace styles, colors and replacement accessories sold through its website and third-party platforms. Shoppers typically check product pages for size and color options, and should review shipping and return policies before ordering.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Many reviewers describe responsive, helpful customer support; a small number report ignored messages and unresolved refund requests.
Share of mentions
Mixed
10%
💰
Value for money
Several buyers note sales and free-shipping thresholds, but a minority report poor returns, higher prices, or cheaper alternatives elsewhere.
Share of mentions
Weak
6%
⚡
User experience
Most reviewers report fast shipping, clear sizing information and smooth ordering; a few cite fit or return issues that added friction.
Share of mentions
Strong
17%
🔧
Product quality
The majority praise color matching, rope-lace thickness and overall durability; a few customers say some flat laces or descriptions were inconsistent.
Share of mentions
Strong
27%
📞
Communication
Many reviews mention timely replies and helpful information; isolated reports describe ignored emails and limited refund communication.
Share of mentions
Strong
11%
⭐
Overall experience
Most reviewers express repeat buying and trust in quality and delivery; a small number report major dissatisfaction with returns or fit.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
2 Grey Rope Laces
"I am not sure if they are just hoping I will give up and go away, but they have ignored me several times now. The worst customer service I have ever experienced. I ordered 2 rope laces for my son. When they arrived, I was underwhelmed by the quality. They are thin and look nothing like the picture so I emailed the company asking for a refund. They asked me to take pictures, which I did. They then replied saying they were sorry for my experience but it seems they were not willing to do anything about it. All in all, an expensive mistake that I won’t be repeating!
"
Leanne
Collected.reviews
Nov 21, 2021
Featured for: reports ignored emails and poor quality
MY TOP GO TO BRAND FOR LACES
"I have been purchasing from Lace Lab for quite some time now, and all I have to say is, they are HANDS DOWN the BEST. Quality and Color matching is OU..."
Freddie Fejarang
Trustpilot
Oct 01, 2025
Featured for: strong positive: quality, service, shipping
Ropes are good flats no go
"I’ve bought quite a few laces from lace lab. There regular Rope laces are excellent, nice & thick I can’t recommend them enough definitely my favorite..."
Allen Smith
Trustpilot
Oct 01, 2025
Featured for: mixed product feedback: ropes good, flats
Perfect laces
"I have purchased almost every color of reflective laces this company offers. After months of searching for “something different”, I found it here. I h..."
Rebecca Hammond
Trustpilot
Oct 01, 2025
Featured for: mentions discounts, free shipping, repeat buys
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kristin SchroederWilcox
trustpilot.com
Oct 01, 2025
Lace Lab has quality shoe laces and…
Lace Lab has quality shoe laces and accessories! The variety is like no other! Every pair of my athletic shoes has a custom set of shoe laces from Lac...
A
ALEXIS D
trustpilot.com
Oct 01, 2025
Great Experience
My experience with Lace Lab has so far always been great, for the fact that I always find what Im looking for. They have so many good quality laces an...
F
Franz VanTull
trustpilot.com
Oct 01, 2025
The customer service is always…Top notch.
The customer service is always excellent. I’ve haven’t experienced any negative o...
M
Mar
trustpilot.com
Oct 01, 2025
Perfect match
This laces are very good quality. The color are perfec...
R
Robert Heiter
trustpilot.com
Oct 01, 2025
Perfect midnight navy color match
Perfect midnight...
R
Rebecca Hammond
trustpilot.com
Oct 01, 2025
Perfect laces
I have purchased almost every color of reflective laces this company offers. After months of searching for “something different”, I found it here. I h...
A
Allen Smith
trustpilot.com
Oct 01, 2025
Ropes are good flats no go
I’ve bought quite a few laces from lace lab. There regular Rope laces are excellent, nice & thick I can’t recommend them enough definitely my favorite...
R
Ramon herrera
trustpilot.com
Oct 01, 2025
Amazing laces and my go-to
Exactly what I wanted and ordered, colors were amazing, will ord...
J
Justin
trustpilot.com
Oct 01, 2025
Replacement Jordan or Nike sneaker laces
I always get my replacement Jordan or Nike laces from Lace Lab. Excellent qualit...
R
Ray R
trustpilot.com
Oct 01, 2025
Laces A1
Lace options are relatively endless, make and quality are nearly identical t...
F
Freddie Fejarang
trustpilot.com
Oct 01, 2025
MY TOP GO TO BRAND FOR LACES
I have been purchasing from Lace Lab for quite some time now, and all I have to say is, they are HANDS DOWN the BEST. Quality and Color matching is OU...
Y
Yea Yea Edwards
trustpilot.com
Oct 01, 2025
I bought 4 pairs of laces
I bought 4 pairs of laces, my first purchase with the company. I was very impressed with the not only the options available but also the...
D
Dustin
trustpilot.com
Oct 01, 2025
Trust worthy site
Trust worthy site, fast sh...
B
Big Jus
trustpilot.com
Oct 01, 2025
Laces that can’t be beat
Laces that can’t be beat. Quality is top notch. C...
S
SARAH GUEL
trustpilot.com
Oct 01, 2025
Timely
Timely, good quality, as expected. Exact color as previous laces. Would order from here again in the...
A
Andy Newsom
trustpilot.com
Oct 01, 2025
This is a legit company who strives to…
This is a legit company who strives to make their customers h...
C
Critty Smith
trustpilot.com
Oct 01, 2025
Excellent overall
Fast shipping, excellent products and m...
A
Allen Edwards
trustpilot.com
Oct 01, 2025
If you want to add a little extra to…
If you want to add a little extra to your shoe look, Lace Lab has so many options. I’ve bought numerous pairs and been happy wit...
M
Marilyn Fox
trustpilot.com
Oct 01, 2025
I purchased laces that were described as “thin” and they weren’t.
I purchased laces that were described as “Thin half oval.” They were hardly thin and too fat for the grommet of my shoes. Return policy would only giv...
T
Thalia wilborn
trustpilot.com
Oct 01, 2025
Great quality, fast shipping!
I actually saw a man using the lace tips from a video from 5 years ago and they looked great! I went on the site and they were still in...
Conclusion
Reviews show a clear pattern: most customers praise Lace Lab for product quality (color matching and rope laces) and reliable shipping. Many reviewers report good communication and repeat purchases, indicating consistent satisfaction for most orders. However, there are isolated but concrete complaints about returns, refunds and misleading product descriptions (examples include ignored emails and very small refund amounts). Prospective buyers should check size details, product descriptions and the store’s return policy before purchasing, especially for flat laces or specific fit-sensitive items.