Lace Lab
Experiences & Reviews
Lace Lab is an online retailer focused on shoelaces and lacing accessories for sneakers and athletic shoes. The company offers a range of lace styles, colors and replacement accessories sold through its website and third-party platforms. Shoppers typically check product pages for size and color options, and should review shipping and return policies before ordering.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers describe responsive, helpful customer support; a small number report ignored messages and unresolved refund requests.
Value for money
Several buyers note sales and free-shipping thresholds, but a minority report poor returns, higher prices, or cheaper alternatives elsewhere.
User experience
Most reviewers report fast shipping, clear sizing information and smooth ordering; a few cite fit or return issues that added friction.
Product quality
The majority praise color matching, rope-lace thickness and overall durability; a few customers say some flat laces or descriptions were inconsistent.
Communication
Many reviews mention timely replies and helpful information; isolated reports describe ignored emails and limited refund communication.
Overall experience
Most reviewers express repeat buying and trust in quality and delivery; a small number report major dissatisfaction with returns or fit.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
2 Grey Rope Laces
"I am not sure if they are just hoping I will give up and go away, but they have ignored me several times now. The worst customer service I have ever experienced. I ordered 2 rope laces for my son. When they arrived, I was underwhelmed by the quality. They are thin and look nothing like the picture so I emailed the company asking for a refund. They asked me to take pictures, which I did. They then replied saying they were sorry for my experience but it seems they were not willing to do anything about it. All in all, an expensive mistake that I wonโt be repeating!
"
MY TOP GO TO BRAND FOR LACES
"I have been purchasing from Lace Lab for quite some time now, and all I have to say is, they are HANDS DOWN the BEST. Quality and Color matching is OU..."
Ropes are good flats no go
"Iโve bought quite a few laces from lace lab. There regular Rope laces are excellent, nice & thick I canโt recommend them enough definitely my favorite..."
Perfect laces
"I have purchased almost every color of reflective laces this company offers. After months of searching for โsomething differentโ, I found it here. I h..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Lace Lab has quality shoe laces andโฆ
Lace Lab has quality shoe laces and accessories! The variety is like no other! Every pair of my athletic shoes has a custom set of shoe laces from Lac...
Great Experience
My experience with Lace Lab has so far always been great, for the fact that I always find what Im looking for. They have so many good quality laces an...
The customer service is alwaysโฆTop notch.
The customer service is always excellent. Iโve havenโt experienced any negative o...
Perfect match
This laces are very good quality. The color are perfec...
Perfect midnight navy color match
Perfect midnight...
Perfect laces
I have purchased almost every color of reflective laces this company offers. After months of searching for โsomething differentโ, I found it here. I h...
Ropes are good flats no go
Iโve bought quite a few laces from lace lab. There regular Rope laces are excellent, nice & thick I canโt recommend them enough definitely my favorite...
Amazing laces and my go-to
Exactly what I wanted and ordered, colors were amazing, will ord...
Replacement Jordan or Nike sneaker laces
I always get my replacement Jordan or Nike laces from Lace Lab. Excellent qualit...
Laces A1
Lace options are relatively endless, make and quality are nearly identical t...
MY TOP GO TO BRAND FOR LACES
I have been purchasing from Lace Lab for quite some time now, and all I have to say is, they are HANDS DOWN the BEST. Quality and Color matching is OU...
I bought 4 pairs of laces
I bought 4 pairs of laces, my first purchase with the company. I was very impressed with the not only the options available but also the...
Trust worthy site
Trust worthy site, fast sh...
Laces that canโt be beat
Laces that canโt be beat. Quality is top notch. C...
Timely
Timely, good quality, as expected. Exact color as previous laces. Would order from here again in the...
This is a legit company who strives toโฆ
This is a legit company who strives to make their customers h...
Excellent overall
Fast shipping, excellent products and m...
If you want to add a little extra toโฆ
If you want to add a little extra to your shoe look, Lace Lab has so many options. Iโve bought numerous pairs and been happy wit...
I purchased laces that were described as โthinโ and they werenโt.
I purchased laces that were described as โThin half oval.โ They were hardly thin and too fat for the grommet of my shoes. Return policy would only giv...
Great quality, fast shipping!
I actually saw a man using the lace tips from a video from 5 years ago and they looked great! I went on the site and they were still in...
Conclusion
Reviews show a clear pattern: most customers praise Lace Lab for product quality (color matching and rope laces) and reliable shipping. Many reviewers report good communication and repeat purchases, indicating consistent satisfaction for most orders. However, there are isolated but concrete complaints about returns, refunds and misleading product descriptions (examples include ignored emails and very small refund amounts). Prospective buyers should check size details, product descriptions and the storeโs return policy before purchasing, especially for flat laces or specific fit-sensitive items.