Reviews show a clear pattern: most customers praise Lace Lab for product quality (color matching and rope laces) and reliable shipping. Many reviewers report good communication and repeat purchases, indicating consistent satisfaction for most orders. However, there are isolated but concrete complaints about returns, refunds and misleading product descriptions (examples include ignored emails and very small refund amounts). Prospective buyers should check size details, product descriptions and the store’s return policy before purchasing, especially for flat laces or specific fit-sensitive items.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer received thin laces and experienced poor, unresponsive customer service.
“The worst customer service I have ever experienced.”
Consistently excellent quality and color matching with fast shipping and service.
“Quality and Color matching is OUTSTANDING.”
Rope laces are excellent, but flat laces feel cheap and lower quality.
“Their regular flat laces aren’t my cup of tea however.”
Wide selection, reliable fulfillment, and free U.S. shipping over $15.
“shipping is free over $15 in the U.S.”
Many reviewers describe responsive, helpful customer support; a small number report ignored messages and unresolved refund requests.
Several buyers note sales and free-shipping thresholds, but a minority report poor returns, higher prices, or cheaper alternatives elsewhere.
Most reviewers report fast shipping, clear sizing information and smooth ordering; a few cite fit or return issues that added friction.
The majority praise color matching, rope-lace thickness and overall durability; a few customers say some flat laces or descriptions were inconsistent.
Many reviews mention timely replies and helpful information; isolated reports describe ignored emails and limited refund communication.
Most reviewers express repeat buying and trust in quality and delivery; a small number report major dissatisfaction with returns or fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Amazing quality; great replacement for AJ1 laces.
“The quality is amazing.”
Multiple purchases without problems; quality laces and helpful support.
“I've used lace lab more than once and have never had a problem.”
Easy-to-navigate website enabling quick selection and timely, high-quality delivery.
“Their website is super easy to navigate”
Company communicated fulfillment delay; items arrived as expected and were good substitutes.
“Lace Lab was upfront that there would be a slight delay on fulfilling my order”
Durable leather laces that improved look and stayed tight; quick holiday delivery.
“He says the laces stay tight with little effort and really upgraded the look of the boots and chucks.”
Quick shipping and great-quality laces with vibrant colors.
“Quick shipping with great quality.”
Laces looked great, but aglets were too large for the eyelets.
“The Aglets are too large for the eyelets so I took them off”
Better-than-factory laces with excellent support, fast shipping, and affordable prices.
“LaceLab is the best place to get better than factory laces on your shoes.”
Easy website, phenomenal products, quick shipping, and responsive customer support.
“The website is really easy to use.”
Top-quality laces with quick, easy service and very fast delivery.
“The laces were TOP quality, the service was quick and easy and the delivery was VERY quick.”
Superior quality, material, and color accuracy; purchased many sets for AJ1s.
“The quality, the material, and most importantly the color accuracy to the original stock laces were the best by far.”
Laces ship fast with consistently great quality; recommended.
“The laces ship fast!”
Great-quality laces and swift shipping from a solid business.
“Laces were of great quality and shipping was swift.”
Easy purchasing process with great quality laces and customer service.
“Lace lab makes it very easy to make a purchase.”
Consistently pleased; plans to reorder and praises excellent customer service.
“Customer service is always excellent.”
Wide color variety encourages frequent changes; reviewer loves the product.
“Simply can’t get enough of this great product!!!”
Repeat customer praising better-than-stock quality, fast shipping, and good service.
“Great quality, better than ones that came with shoes.”
High-quality, well-packaged laces with many styles and reasonable prices.
“High quality laces.”
Order arrived swiftly, clean, and high-quality; company thanked purchaser by email.
“The product I ordered arrived swiftly, clean, and with great quality.”
High-quality customizable laces with excellent variety and reflective options.
“Lace Lab has quality shoe laces and accessories!”
Always finds what I'm looking for; good quality laces and fast shipping.
“my product never took more than a week to get to me.”
Customer service was consistently excellent with no negative experiences.
“The customer service is always excellent.”
Very good quality laces with color perfectly matching the sneakers.
“This laces are very good quality.”
Laces matched the midnight navy color perfectly.
“Perfect midnight navy color match”
Wide selection, reliable fulfillment, and free U.S. shipping over $15.
“shipping is free over $15 in the U.S.”
Rope laces are excellent, but flat laces feel cheap and lower quality.
“Their regular flat laces aren’t my cup of tea however.”
Received exactly desired laces with great colors; will reorder.
“Exactly what I wanted and ordered, colors were amazing,”
Replacement Jordan and Nike laces with excellent quality and fast shipping.
“Excellent quality the same if not better than original.”
Wide lace options and quality nearly identical to stock; reliable shipping.
“Lace options are relatively endless, make and quality are nearly identical to stock pairs.”
Consistently excellent quality and color matching with fast shipping and service.
“Quality and Color matching is OUTSTANDING.”
Impressed by selection, sizing information, and great product quality.
“Quality was great im super happy with my purchase.”
Trustworthy site with fast shipping and quality laces.
“Trust worthy site, fast shipping, and quality laces.”
Top-notch quality laces; no reason to buy elsewhere.
“Laces that can’t be beat.”
Timely delivery, good quality, exact color match; will reorder.
“Timely, good quality, as expected.”
Legitimate company focused on customer satisfaction; recommended.
“This is a legit company who strives to make their customers happy!”
Fast shipping and excellent products that enhanced the sneakers.
“Fast shipping, excellent products and made the sneakers pop with the new laces”
Many options; multiple purchases were satisfying and customer service excellent.
“Customer service has always been top notch.”
Laces described as 'Thin half oval' were actually too thick and didn't fit.
“They were hardly thin and too fat for the grommet of my shoes.”
Lace tips arrived perfect for customization; reviewer trusts the company.
“they were perfect for my customizing for my pride ally sneakers!”
I am not sure if they are just hoping I will give up and go away, but they have ignored me several times now. The worst customer service I have ever experienced. I ordered 2 rope laces for my son. When they arrived, I was underwhelmed by the quality. They are thin and look nothing like the picture so I emailed the company asking for a refund. They asked me to take pictures, which I did. They then replied saying they were sorry for my experience but it seems they were not willing to do anything about it. All in all, an expensive mistake that I won’t be repeating!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lace Lab is an online retailer focused on shoelaces and lacing accessories for sneakers and athletic shoes. The company offers a range of lace styles, colors and replacement accessories sold through its website and third-party platforms. Shoppers typically check product pages for size and color options, and should review shipping and return policies before ordering.