Reviewers commonly praise Lane Crawford for fast shipping and a broad selection of luxury brands; several customers reported same‑day or quick international delivery. At the same time, many reviews describe problems with order accuracy, returns and refunds, and inconsistent customer support responses. Multiple accounts mention payment verification delays or cancelled orders and difficulty obtaining refunds, so retain order documentation and screenshots. If you shop here, verify order confirmations, review return instructions carefully, and be prepared to escalate via your payment provider if refunds are not issued promptly.
Examples from available reviews (Dec 2022 – Feb 2026).
Smooth site navigation, wide selection, and fast same-day delivery impressed me.
“their same-day delivery service in Hong Kong & Beijing!”
Received wrong item and couldn't get help to return it.
“I got a completely different item from what was pictured on the website”
Customer experienced lengthy, mismanaged returns and poor, rude service.
“This company has zero customer service”
Customer service reassured reviewer and the bag arrived quickly.
“spoke to Monique who reassured me about the process.”
Delivery is often fast for online orders, but many reviews report poor in-store service, return problems and refund failures.
Some buyers report reasonable prices and satisfaction; others say they received wrong items or paid premium prices for incorrect goods.
Site navigation and delivery are praised by multiple shoppers, but payment and returns workflows are cited as cumbersome by others.
Several shoppers received items that met expectations; a notable subset reports receiving wrong or lower-quality products than shown online.
Multiple reviewers cite slow, unresponsive or inconsistent customer support, especially around refunds, returns and payment verification.
Experiences vary: many note fast shipping and helpful staff, while numerous reports describe order errors, return disputes and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Late shipping and canceled jacket due to unsynchronized stock caused missed presents.
“they canceled the jacket I ordered as their only system is not synched with the warehouse stock.”
Late shipping and canceled jacket due to unsynchronized stock caused missed presents.
“they canceled the jacket I ordered as their only system is not synched with the warehouse stock.”
Positive experience, few other places available.
“Very good don't have many place.”
Received wrong item and couldn't get help to return it.
“I got a completely different item from what was pictured on the website”
They sent a different, cheaper candle and refused shipping refund.
“They sent me an ordinary candle which I could buy at any local store at a much cheaper price.”
Sales staff ignored customers and were unhelpful in-store.
“she simply ignored us even when my sister attempted to open the door.”
They did not provide invoices and were slow to respond to queries.
“They don't send tax invoice/receipt of your purchase”
They had a payment-location hiccup but delivery was fast.
“Slight hiccup by them locating payment”
Payment verification process was cumbersome and slowed transactions.
“They make you take a picture of your credit card”
Great service with fast four-day delivery to Germany.
“Great service, fast delivery to Germany ( only 4 days) !!.”
They requested card verification then the item became unavailable thereafter.
“they started asking verification for my amex”
Staff provided excellent, cheerful service during perfume purchase.
“Lovely service!”
Customer service reassured reviewer and the bag arrived quickly.
“spoke to Monique who reassured me about the process.”
Fast delivery to Ireland and satisfied with the denim jacket purchase.
“Ordered on Tuesday and got it on Friday in Ireland!”
Customer experienced lengthy, mismanaged returns and poor, rude service.
“This company has zero customer service”
They refused to refund a lost return and did not investigate the issue.
“Lane Crawford now refusing to refund in any way”
Returns process was confusing and customer service was unresponsive about refunds.
“returns still not as smooth”
Excellent customer service, fast international shipping, and easy returns.
“They provide really good customer service.”
Order was canceled despite reservation and refund not yet issued.
“my order was canceled because the item was no longer available”
Lane Crawford is an online fashion shop that offers a wide variety of luxury designer clothing and accessories for women. I recently had the opportunity to make a purchase from their website, and I must say that my experience was nothing short of impressive.
What stood out to me the most was their extensive selection of high-end fashion items. They had everything from handbags and shoes to dresses and jeans which showcased different designers from around the world.
The process of shopping on their site was also quite smooth; navigating through various sections was easy, making it simple for me to find what I wanted without any hassle.
But what made my experience even better with Lane Crawford was their same-day delivery service in Hong Kong & Beijing! This feature allowed me to get my order delivered quickly, so that I could wear the outfits on time - this pleased me big time!
To top it off, free returns were available should there have been any unanticipated issues with sizing or damages during shipping.
Overall, Lane Crawford offered me exactly what I needed - premium quality clothes at reasonable prices coupled with exceptional delivery services! They're truly a one-stop-shop for all luxurious wardrobe needs!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lane Crawford is a Hong Kong–based luxury department store and e-commerce retailer that offers designer fashion, accessories, beauty and home products. It operates both physical stores in Hong Kong and an international online shop with cross-border shipping. Consumers often search Lane Crawford for high-end brands and curated seasonal collections.