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We Collect & Analyze Reviews

Lane Crawford
Experiences & Reviews

Lane Crawford is a Hong Kongโ€“based luxury department store and e-commerce retailer that offers designer fashion, accessories, beauty and home products. It operates both physical stores in Hong Kong and an international online shop with cross-border shipping. Consumers often search Lane Crawford for high-end brands and curated seasonal collections.

Overview & Key Metrics

Reviews Analyzed 18
Positive Sentiment 50%
Latest Review 17d
Overall Rating
2.9

Our Analysis

๐ŸŽฏ

Service quality

Delivery is often fast for online orders, but many reviews report poor in-store service, return problems and refund failures.

Share of mentions
26%
Weak
๐Ÿ’ฐ

Value for money

Some buyers report reasonable prices and satisfaction; others say they received wrong items or paid premium prices for incorrect goods.

Share of mentions
3%
Mixed
โšก

User experience

Site navigation and delivery are praised by multiple shoppers, but payment and returns workflows are cited as cumbersome by others.

Share of mentions
11%
Strong
๐Ÿ”ง

Product quality

Several shoppers received items that met expectations; a notable subset reports receiving wrong or lower-quality products than shown online.

Share of mentions
10%
Mixed
๐Ÿ“ž

Communication

Multiple reviewers cite slow, unresponsive or inconsistent customer support, especially around refunds, returns and payment verification.

Share of mentions
20%
Weak
โญ

Overall experience

Experiences vary: many note fast shipping and helpful staff, while numerous reports describe order errors, return disputes and poor service.

Share of mentions
30%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 18 reviews

All Customer Reviews

Sources: Trustpilot (17) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

N
Nidhi Ray
trustpilot.com Oct 01, 2025

Very good don't have many place.

Very good don't...

S
S. M.
trustpilot.com Oct 01, 2025

Scam site - sends the wrong item

I ordered a cuff from here. I got a completely different item from what was pictured on the website (and I know this because I actually own the cuff a...

M
Milo Fox
trustpilot.com Oct 01, 2025

Scam Alert!!

Scam Alert!!! Don't buy!!! I bought a LIMITED EDITION candle from their web as it sold out anywhere. I paid a much higher price plus a C$45 delivery c...

H
Humper
trustpilot.com Oct 01, 2025

The lazy and snobbish sales lady represents Lane Crawford

We were attracted by the sale of a table online, then we went to Pacific Place yesterday and weโ€™re told that it should be displayed in the IFC. The sa...

a
arnaud leguy
trustpilot.com Oct 01, 2025

No tax invoice/receipt

They don't send tax invoice/receipt of your purchase and don't answer email or live ch...

C
Chris
trustpilot.com Oct 01, 2025

Slight hiccup by them locating paymentโ€ฆ

Slight hiccup by them locating payment and asking for my...

D
Dylan Grayson
trustpilot.com Oct 01, 2025

Difficult to work with

Itโ€™s Hong Kong based so they process slowly. They make you take a picture of your credit card and send...

A
Alexandra Brodt-Chiadmi
trustpilot.com Oct 01, 2025

Great service

Great service, fast delivery to Germa...

H
HUGO
trustpilot.com Oct 01, 2025

cheating lying c*nts

cheating lying c*nts made an order, but they didn't have it anymore, so they started asking verification for my amex which has...

M
Man Zur
trustpilot.com Oct 01, 2025

Lovely service by the staff....

Lovely service! Went to buy La Nuit De L Homme which is my favourite winter perfume and the serv...

S
Sarah
trustpilot.com Oct 01, 2025

Pleasantly surprised! 5 stars

I have to admit I was dubious to use this website from previous online order issues and having to present bank statements etc. I thought I would give...

A
Agnieszka
trustpilot.com Oct 01, 2025

Excellent service!

Bought beautiful denim jacket. Ordered on Tuesday and got it on Friday in Irelan...

C
Cat
trustpilot.com Oct 01, 2025

Avoid!

I visited the IFC branch of Lane Crawford on the 5th May 2018 and I attended the concierge desk to return a Marc by Marc Jacobs top I had purchased fr...

A
Alison
trustpilot.com Oct 01, 2025

Customer Care at Lane Crawford

Seem to be having the same issues with returns, originally loss accepted by DHL when lost in transit via DHL or maybe not recorded as returned by Lane...

G
Gail Mei Mei
trustpilot.com Oct 01, 2025

haven't ordered for more than a yr but โ€ฆ

haven't ordered for more than a yr but returns still not as smooth ordered the shoes because only lane crawford has it..... returns instructions not u...

D
Dan
trustpilot.com Oct 01, 2025

One of the best

Lane Crawford is one of the best department stores for online shopping. I grew up in Hong Kong and used to shop at Lane Crawford both online and offli...

M
Marco
trustpilot.com Oct 01, 2025

Terrible customer service

Purchased a Valentino bracelet Received email stating because it was my first order they could only ship to billing adress and would reserve my item f...

K
Keagan
Collected.reviews Dec 28, 2022

Impressed With My First Purchase From Lane Crawford

Lane Crawford is an online fashion shop that offers a wide variety of luxury designer clothing and accessories for women. I recently had the opportunity to make a purchase from their website, and I must say that my experience was nothing short of impressive.

What stood out to me the most was their extensive selection of high-end fashion items. They had everything from handbags and shoes to dresses and jeans which showcased different designers from around the world.

The process of shopping on their site was also quite smooth; navigating through various sections was easy, making it simple for me to find what I wanted without any hassle.

But what made my experience even better with Lane Crawford was their same-day delivery service in Hong Kong & Beijing! This feature allowed me to get my order delivered quickly, so that I could wear the outfits on time - this pleased me big time!

To top it off, free returns were available should there have been any unanticipated issues with sizing or damages during shipping.

Overall, Lane Crawford offered me exactly what I needed - premium quality clothes at reasonable prices coupled with exceptional delivery services! They're truly a one-stop-shop for all luxurious wardrobe needs!

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Conclusion

Reviewers commonly praise Lane Crawford for fast shipping and a broad selection of luxury brands; several customers reported sameโ€‘day or quick international delivery. At the same time, many reviews describe problems with order accuracy, returns and refunds, and inconsistent customer support responses. Multiple accounts mention payment verification delays or cancelled orders and difficulty obtaining refunds, so retain order documentation and screenshots. If you shop here, verify order confirmations, review return instructions carefully, and be prepared to escalate via your payment provider if refunds are not issued promptly.