Lane Crawford
Experiences & Reviews
Lane Crawford is a Hong Kongโbased luxury department store and e-commerce retailer that offers designer fashion, accessories, beauty and home products. It operates both physical stores in Hong Kong and an international online shop with cross-border shipping. Consumers often search Lane Crawford for high-end brands and curated seasonal collections.
Overview & Key Metrics
Our Analysis
Service quality
Delivery is often fast for online orders, but many reviews report poor in-store service, return problems and refund failures.
Value for money
Some buyers report reasonable prices and satisfaction; others say they received wrong items or paid premium prices for incorrect goods.
User experience
Site navigation and delivery are praised by multiple shoppers, but payment and returns workflows are cited as cumbersome by others.
Product quality
Several shoppers received items that met expectations; a notable subset reports receiving wrong or lower-quality products than shown online.
Communication
Multiple reviewers cite slow, unresponsive or inconsistent customer support, especially around refunds, returns and payment verification.
Overall experience
Experiences vary: many note fast shipping and helpful staff, while numerous reports describe order errors, return disputes and poor service.
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 18 verified reviews (December 2022 โ October 2025).
Impressed With My First Purchase From Lane Crawford
"Lane Crawford is an online fashion shop that offers a wide variety of luxury designer clothing and accessories for women. I recently had the opportunity to make a purchase from their website, and I must say that my experience was nothing short of impressive. What stood out to me the most was their extensive selection of high-end fashion items. They had everything from handbags and shoes to dresses and jeans which showcased different designers from around the world. The process of shopping on their site was also quite smooth; navigating through various sections was easy, making it simple for me to find what I wanted without any hassle. But what made my experience even better with Lane Crawford was their same-day delivery service in Hong Kong & Beijing! This feature allowed me to get my order delivered quickly, so that I could wear the outfits on time - this pleased me big time! To top it off, free returns were available should there have been any unanticipated issues with sizing or damages during shipping. Overall, Lane Crawford offered me exactly what I needed - premium quality clothes at reasonable prices coupled with exceptional delivery services! They're truly a one-stop-shop for all luxurious wardrobe needs!"
Scam site - sends the wrong item
"I ordered a cuff from here. I got a completely different item from what was pictured on the website (and I know this because I actually own the cuff a..."
Avoid!
"I visited the IFC branch of Lane Crawford on the 5th May 2018 and I attended the concierge desk to return a Marc by Marc Jacobs top I had purchased fr..."
Pleasantly surprised! 5 stars
"I have to admit I was dubious to use this website from previous online order issues and having to present bank statements etc. I thought I would give..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (17) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Very good don't have many place.
Very good don't...
Scam site - sends the wrong item
I ordered a cuff from here. I got a completely different item from what was pictured on the website (and I know this because I actually own the cuff a...
Scam Alert!!
Scam Alert!!! Don't buy!!! I bought a LIMITED EDITION candle from their web as it sold out anywhere. I paid a much higher price plus a C$45 delivery c...
The lazy and snobbish sales lady represents Lane Crawford
We were attracted by the sale of a table online, then we went to Pacific Place yesterday and weโre told that it should be displayed in the IFC. The sa...
No tax invoice/receipt
They don't send tax invoice/receipt of your purchase and don't answer email or live ch...
Slight hiccup by them locating paymentโฆ
Slight hiccup by them locating payment and asking for my...
Difficult to work with
Itโs Hong Kong based so they process slowly. They make you take a picture of your credit card and send...
Great service
Great service, fast delivery to Germa...
cheating lying c*nts
cheating lying c*nts made an order, but they didn't have it anymore, so they started asking verification for my amex which has...
Lovely service by the staff....
Lovely service! Went to buy La Nuit De L Homme which is my favourite winter perfume and the serv...
Pleasantly surprised! 5 stars
I have to admit I was dubious to use this website from previous online order issues and having to present bank statements etc. I thought I would give...
Excellent service!
Bought beautiful denim jacket. Ordered on Tuesday and got it on Friday in Irelan...
Avoid!
I visited the IFC branch of Lane Crawford on the 5th May 2018 and I attended the concierge desk to return a Marc by Marc Jacobs top I had purchased fr...
Customer Care at Lane Crawford
Seem to be having the same issues with returns, originally loss accepted by DHL when lost in transit via DHL or maybe not recorded as returned by Lane...
haven't ordered for more than a yr but โฆ
haven't ordered for more than a yr but returns still not as smooth ordered the shoes because only lane crawford has it..... returns instructions not u...
One of the best
Lane Crawford is one of the best department stores for online shopping. I grew up in Hong Kong and used to shop at Lane Crawford both online and offli...
Terrible customer service
Purchased a Valentino bracelet Received email stating because it was my first order they could only ship to billing adress and would reserve my item f...
Impressed With My First Purchase From Lane Crawford
Lane Crawford is an online fashion shop that offers a wide variety of luxury designer clothing and accessories for women. I recently had the opportunity to make a purchase from their website, and I must say that my experience was nothing short of impressive.
What stood out to me the most was their extensive selection of high-end fashion items. They had everything from handbags and shoes to dresses and jeans which showcased different designers from around the world.
The process of shopping on their site was also quite smooth; navigating through various sections was easy, making it simple for me to find what I wanted without any hassle.
But what made my experience even better with Lane Crawford was their same-day delivery service in Hong Kong & Beijing! This feature allowed me to get my order delivered quickly, so that I could wear the outfits on time - this pleased me big time!
To top it off, free returns were available should there have been any unanticipated issues with sizing or damages during shipping.
Overall, Lane Crawford offered me exactly what I needed - premium quality clothes at reasonable prices coupled with exceptional delivery services! They're truly a one-stop-shop for all luxurious wardrobe needs!
Conclusion
Reviewers commonly praise Lane Crawford for fast shipping and a broad selection of luxury brands; several customers reported sameโday or quick international delivery. At the same time, many reviews describe problems with order accuracy, returns and refunds, and inconsistent customer support responses. Multiple accounts mention payment verification delays or cancelled orders and difficulty obtaining refunds, so retain order documentation and screenshots. If you shop here, verify order confirmations, review return instructions carefully, and be prepared to escalate via your payment provider if refunds are not issued promptly.