Reviews Analyzed
5
We Collect & Analyze Reviews
Laptop Battery Express
Experiences & Reviews
Laptop Battery Express is an online retailer that sells replacement laptop batteries and related accessories. Consumers researching this company typically look for model-compatibility tools, battery cell-brand information (Samsung, etc.), warranty details, shipping and return policies, and customer-support responsiveness. Review readers often prioritize fitment accuracy, cell origin transparency, and easy part-number lookup when choosing a replacement battery vendor.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
22d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Service experiences vary: several reviewers report no or poor response to returns and support, while a minority report smooth transactions.
Share of mentions
Weak
14%
💰
Value for money
Price perception is mixed: a few customers found competitive pricing, but others felt the product quality or transparency did not justify the cost.
Share of mentions
Weak
14%
⚡
User experience
Website and ordering are often described as straightforward and helpful, but some cite issues with reviews removal and part mismatches.
Share of mentions
Mixed
14%
🔧
Product quality
Product reports range from correctly fitting, well-performing batteries to poor fit, broken locking mechanisms, and unclear cell-origin labeling.
Share of mentions
Mixed
18%
📞
Communication
Communication is inconsistent: timely order confirmations were noted, but several customers report evasive responses or no reply to inquiries.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions split: some customers had seamless purchases and functioning batteries, while multiple reviewers report unresolved problems.
Share of mentions
Weak
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (November 2021 – October 2025).
Dell Latitude Laptop
"This is the second time I am purchasing at Laptop Battery Express and both experiences have been seamlessly perfect. No issues with the battery model and the website was easy to use, explore and find the right battery model I needed. I just typed in my computer's brand name and was instantly redirected to the page I needed to be. The battery was shipped quickly, packaged well, fits well and performs perfectly. Both items were competitively priced. I instantly received an email confirmation of my purchase with a tracking order. For me, this was a perfect transaction. Great company with a large selection. Will definitely be doing business with them again.Five Stars all the way! "
Tom H.
Collected.reviews
Nov 17, 2021
Featured for: Positive: site, shipping, product, communication
Website deletes reviews
"The batteries are trash and they remove one star reviews of their products without explaination. I ordered a battery advertised as having cells made b..."
kevin k
Trustpilot
Oct 01, 2025
Featured for: Negative: product fit and transparency
Zero Customer Service
"I purchased a laptop battery from them back in early November. Literally emailed them the day after I got it (dated Nov 15th) to say I don't need it a..."
texasrho
Trustpilot
Oct 01, 2025
Featured for: Negative: no response to returns
Disappointed by evasive support from Director of Customer Experience
"I reached out to LaptopBatteryExpress with some basic questions about a Samsung-cell battery for my Asus Q536FD, warranty terms, cell quality, and ass..."
Save
Trustpilot
Oct 01, 2025
Featured for: Negative: evasive support about cells
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Save
trustpilot.com
Oct 01, 2025
Disappointed by evasive support from Director of Customer Experience
I reached out to LaptopBatteryExpress with some basic questions about a Samsung-cell battery for my Asus Q536FD, warranty terms, cell quality, and ass...
k
kevin k
trustpilot.com
Oct 01, 2025
Website deletes reviews
The batteries are trash and they remove one star reviews of their products without explaination. I ordered a battery advertised as having cells made b...
t
texasrho
trustpilot.com
Oct 01, 2025
Zero Customer Service
I purchased a laptop battery from them back in early November. Literally emailed them the day after I got it (dated Nov 15th) to say I don't need it a...
R
Rea Cranney
trustpilot.com
Oct 01, 2025
Good
Good, straightforward. I ordered a laptop battery from them, and the one they sent me didn't have the same part nu...
T
Tom H.
Collected.reviews
Nov 17, 2021
Dell Latitude Laptop
This is the second time I am purchasing at Laptop Battery Express and both experiences have been seamlessly perfect. No issues with the battery model and the website was easy to use, explore and find the right battery model I needed. I just typed in my computer's brand name and was instantly redirected to the page I needed to be. The battery was shipped quickly, packaged well, fits well and performs perfectly. Both items were competitively priced. I instantly received an email confirmation of my purchase with a tracking order. For me, this was a perfect transaction. Great company with a large selection. Will definitely be doing business with them again.Five Stars all the way!
Conclusion
Reviews show a mix of positive and negative experiences. Several customers report an easy website, quick shipping, and batteries that fit and perform as expected. However, multiple reviewers describe poor customer support responses, return-handling failures, unclear information about cell origin, and at least one report of fitment causing physical issues. If compatibility and manufacturer-cell details matter to you, verify part numbers and ask for explicit cell-origin or certification details before purchasing. Consider testing return and support responsiveness with a pre-purchase question if warranty or returns are important.