Reviews show a mix of positive and negative experiences. Several customers report an easy website, quick shipping, and batteries that fit and perform as expected. However, multiple reviewers describe poor customer support responses, return-handling failures, unclear information about cell origin, and at least one report of fitment causing physical issues. If compatibility and manufacturer-cell details matter to you, verify part numbers and ask for explicit cell-origin or certification details before purchasing. Consider testing return and support responsiveness with a pre-purchase question if warranty or returns are important.
Examples from available reviews (Nov 2021 – Feb 2026).
Smooth purchasing experience with fast shipping and a well-performing battery.
“The battery was shipped quickly, packaged well, fits well and performs perfectly.”
Battery fit was poor and quality not as advertised.
“fitment was poor with 2mm of battery sticking out the back”
Company did not respond to return request or voicemails.
“No response on either accounts.”
Support provided vague answers about battery specifications and warranty.
“Their response was vague and avoided specifics.”
Service experiences vary: several reviewers report no or poor response to returns and support, while a minority report smooth transactions.
Price perception is mixed: a few customers found competitive pricing, but others felt the product quality or transparency did not justify the cost.
Website and ordering are often described as straightforward and helpful, but some cite issues with reviews removal and part mismatches.
Product reports range from correctly fitting, well-performing batteries to poor fit, broken locking mechanisms, and unclear cell-origin labeling.
Communication is inconsistent: timely order confirmations were noted, but several customers report evasive responses or no reply to inquiries.
Overall impressions split: some customers had seamless purchases and functioning batteries, while multiple reviewers report unresolved problems.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · bbb.org (10) · Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Battery matched description but review request required logging in.
“this site made me log in to leave a review”
Reviewer praises service and communication and recommends the company.
“Great service and communication.”
Battery works like the original and is healthy.
“The battery is 100% healthy.”
Delivery was fast and the correct battery arrived; satisfied.
“On time correct battery very fast and I'm satisfied 100%”
Battery works well and includes a reliable two-year warranty.
“2-Year warranty is very reliable, so is company.”
Customer service arranged a reship after shipping problems and resolved issue.
“Laptop Battery Express supplies quality goods AS ADVERTISED!”
Parts page showed availability while item was actually backordered and undisclosed.
“it was actually on back order which they FAILED to inform of until 3 days later”
Order was backordered without disclosure and customer service was poor.
“the battery was on back order which was never disclosed to me”
Order was backordered without disclosure and customer service was poor.
“the battery was on back order which was never disclosed to me”
Replacement battery arrived quickly and works perfectly with long charge.
“it works PERFECTLY.”
Support provided vague answers about battery specifications and warranty.
“Their response was vague and avoided specifics.”
Battery fit was poor and quality not as advertised.
“fitment was poor with 2mm of battery sticking out the back”
Company did not respond to return request or voicemails.
“No response on either accounts.”
Received a different part number but installation succeeded and works.
“the one they sent me didn't have the same part number”
Roomba initially couldn't detect the battery, but it worked after charging.
“Roomba said it couldn't detect the battery.”
Battery works but the computer indicator flashes yellow when fully charged.
“the indicator on the computer flashes yellow on/off”
Ordering was easy and delivery was fast; laptop now charges like new.
“Ordering was easy and delivery was remarkably expeditious.”
Customer thanks company for fast shipping.
“Thank you for fast shipping”
Received wonderful customer service and quick delivery; battery installed successfully.
“I called laptopexpress and got wonderful customer service.”
Customer received no response to return request or voicemails.
“No response on either accounts.”
Battery arrived on time, fully charged, and works correctly plugged in.
“On time, fully charged and works correctly when plugged in.”
Received battery promptly with clear charging and usage instructions.
“Instructions on how when and why to charge and use battery were very clear.”
Delivered battery had swollen cells and damaged the case joints.
“At least one of the cells is swollen and has popped the joints on the battery case.”
Call was returned quickly and the free shipping arrived much earlier than expected.
“I left a message and my call was returned within the hour.”
Replacement battery arrived quickly and works perfectly in an old laptop.
“It arrived quickly, and is perfect, works great in my old laptop.”
Ordering was easy, shipping fast, and the battery works perfectly.
“Easy ordering, fast shipping and it works perfectly.”
Easily found the correct battery; it fit perfectly and lasts about six hours.
“now get almost 6 hours out of the new battery.”
Product was good quality at a good price with quick delivery.
“good quality for a good price.”
Ordering, delivery, and installation were all very good.
“Very Good , from ordering , delivery & install”
Received lower capacity and lower voltage than advertised.
“Ordered a 2950 maH, received a 2600 maH.”
Battery matched the original, delivered fast with good instructions and coupon.
“Perfect match with original.”
This is the second time I am purchasing at Laptop Battery Express and both experiences have been seamlessly perfect. No issues with the battery model and the website was easy to use, explore and find the right battery model I needed. I just typed in my computer's brand name and was instantly redirected to the page I needed to be. The battery was shipped quickly, packaged well, fits well and performs perfectly. Both items were competitively priced. I instantly received an email confirmation of my purchase with a tracking order. For me, this was a perfect transaction. Great company with a large selection. Will definitely be doing business with them again.Five Stars all the way!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Laptop Battery Express is an online retailer that sells replacement laptop batteries and related accessories. Consumers researching this company typically look for model-compatibility tools, battery cell-brand information (Samsung, etc.), warranty details, shipping and return policies, and customer-support responsiveness. Review readers often prioritize fitment accuracy, cell origin transparency, and easy part-number lookup when choosing a replacement battery vendor.