Many reviewers mention refunds that never arrived, orders cancelled more than once, and emails that went unanswered. Others describe an easy purchase with a wide product range and quick delivery. A smaller group reports surprise customs fees and trouble using the returns booking page.
Examples from available reviews (Mar 2026).
Excellent product selection accompanied by speedy delivery.
“Excellent product choice plus speedy delivery”
Customer couldn't reach support and waited a month for refund.
“no money in my account despite them telling me it has been issued.”
Order cancelled, payment taken, and no response to refund inquiries.
“They took the money out of my account the next day”
Customer was charged additional taxes despite claimed duties included.
“I had to pay to DHL more than CHF 70 for taxes and duties.”
Several reviews mention slow return handling and orders cancelled after payment. A smaller number highlight fast shipping and quick fulfilment.
Multiple customers report extra customs or duty charges collected on delivery, which lowered the value for them. Several also link poor value to refunds that were delayed or never resolved.
Some reviewers like the navigation and say checkout feels smooth. Others ran into a broken return-booking page and could not finish return requests.
Several reviewers point to a broad product selection and say they found good options. A few report receiving the wrong items and needing to return them.
Most comments focus on emails going unanswered and missing refund confirmations. A minority say they eventually got their money back after cancellations.
Reviews split between people who got their orders on time and those dealing with cancellations and refunds that never got fixed. The feedback reads as two clear experience groups rather than one consistent pattern.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Reviewer loves the site and hopes it returns.
“Love this site..”
Customer couldn't reach support and waited a month for refund.
“no money in my account despite them telling me it has been issued.”
Returned trainers were received but no refund or response.
“I haven't received a refund or an acknowledgment of their receipt of them.”
Order cancelled, payment taken, and no response to refund inquiries.
“They took the money out of my account the next day”
Order cancelled with no communication, though refund was received.
“The order was cancelled with no communication.”
Returned trainers but still no refund or reply to emails.
“still no refund and no reply to my emails...I suspect they have gone into liquidation.”
Reviewer reports orders keep getting cancelled.
“KEEP CANCELLING ORDER”
Order was cancelled a week later with no reason provided.
“Order was cancelled a week after I placed it with no reason given”
Customer emailed twice about purchase but received no replies.
“they did not reply to inquiries.”
Items paid for were out of stock and refund is still pending.
“pay only to find out later that they are out of stock”
An item was cancelled without any explanation.
“Cancelled an item with no explanation.”
Company failed to respond and didn't help with customs or refund.
“They do not respond at all.”
Received incorrect item and got no reply to email about return.
“I have sent an email stating that the item was incorrect but haven’t received an email rectifying the situation.”
Reviewer praises the website and fast shipping.
“Great website & fast shipping!”
Emailed since Monday to arrange return and still waiting.
“I send a email to u from monday to do a return and am still waiting”
Return booking page shows error and emails get no reply.
“their book a return page comes up as error”
Excellent product selection accompanied by speedy delivery.
“Excellent product choice plus speedy delivery”
Company took until Oct 30 to process the return after receiving it.
“It took them until Oct. 30th to process the return.”
Returned shoes received September 6 but no refund by November 24.
“STILL NO REFUND.”
Customer was charged additional taxes despite claimed duties included.
“I had to pay to DHL more than CHF 70 for taxes and duties.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Larizia runs an online store selling consumer goods through its website. Shoppers can search the catalog and view product pages with images. Orders go through a shopping cart with standard online payment options. The site also offers customer support plus pages to manage orders and returns.