Reviewers frequently report issues with refunds, cancelled orders and unresponsive customer support; these are the most common patterns to consider. A subset of customers praise the website layout, product selection and fast delivery. If prompt refunds and reachable customer service are priorities, document shipments and retain tracking, and consider paying by a method that offers buyer protections. For international orders, customers should check duties and return costs in advance and confirm return procedures before purchasing.
Examples from available reviews (Feb 2026).
Returned trainers were received but no refund or response.
“I haven't received a refund or an acknowledgment of their receipt of them.”
Customer was charged additional taxes despite claimed duties included.
“I had to pay to DHL more than CHF 70 for taxes and duties.”
Reviewer praises the website and fast shipping.
“Great website & fast shipping!”
Received incorrect item and got no reply to email about return.
“I have sent an email stating that the item was incorrect but haven’t received an email rectifying the situation.”
Most reviewers report cancelled orders, delayed or missing refunds and problematic returns; a minority praise fast shipping or received refunds.
Several customers mention unexpected costs such as return shipping and duties; reports are limited but indicate concerns over extra charges and fairness.
Some reviewers praise the website and speedy delivery, while others report broken return links, out-of-stock issues and slow return processing.
A small number of reviews report incorrect items or sizing problems; more common are complaints tied to returns and order handling than product defects.
Frequent complaints describe unresponsive customer support, unanswered emails, no phone contact, and lack of explanation when orders are cancelled.
Most reviewers report negative overall experiences driven by refund and support issues; a minority note positive delivery speed and selection.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Reviewer loves the site and hopes it returns.
“Love this site..”
Customer couldn't reach support and waited a month for refund.
“no money in my account despite them telling me it has been issued.”
Returned trainers were received but no refund or response.
“I haven't received a refund or an acknowledgment of their receipt of them.”
Order cancelled, payment taken, and no response to refund inquiries.
“They took the money out of my account the next day”
Order cancelled with no communication, though refund was received.
“The order was cancelled with no communication.”
Returned trainers but still no refund or reply to emails.
“still no refund and no reply to my emails...I suspect they have gone into liquidation.”
Reviewer reports orders keep getting cancelled.
“KEEP CANCELLING ORDER”
Order was cancelled a week later with no reason provided.
“Order was cancelled a week after I placed it with no reason given”
Customer emailed twice about purchase but received no replies.
“they did not reply to inquiries.”
Items paid for were out of stock and refund is still pending.
“pay only to find out later that they are out of stock”
An item was cancelled without any explanation.
“Cancelled an item with no explanation.”
Company failed to respond and didn't help with customs or refund.
“They do not respond at all.”
Received incorrect item and got no reply to email about return.
“I have sent an email stating that the item was incorrect but haven’t received an email rectifying the situation.”
Reviewer praises the website and fast shipping.
“Great website & fast shipping!”
Emailed since Monday to arrange return and still waiting.
“I send a email to u from monday to do a return and am still waiting”
Return booking page shows error and emails get no reply.
“their book a return page comes up as error”
Excellent product selection accompanied by speedy delivery.
“Excellent product choice plus speedy delivery”
Company took until Oct 30 to process the return after receiving it.
“It took them until Oct. 30th to process the return.”
Returned shoes received September 6 but no refund by November 24.
“STILL NO REFUND.”
Customer was charged additional taxes despite claimed duties included.
“I had to pay to DHL more than CHF 70 for taxes and duties.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Larizia is an online fashion retailer operating an e-commerce website that sells clothing, footwear, bags and accessories. The site handles product listings, payments, order fulfilment, international shipping and returns. Consumers researching Larizia typically look for information about ordering, returns, shipping costs and customer support policies.