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We Collect & Analyze Reviews

Larizia
Experiences & Reviews

Larizia is an online fashion retailer operating an e-commerce website that sells clothing, footwear, bags and accessories. The site handles product listings, payments, order fulfilment, international shipping and returns. Consumers researching Larizia typically look for information about ordering, returns, shipping costs and customer support policies.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 15%
Latest Review 18d
Overall Rating
1.7

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report cancelled orders, delayed or missing refunds and problematic returns; a minority praise fast shipping or received refunds.

Share of mentions
27%
Weak
๐Ÿ’ฐ

Value for money

Several customers mention unexpected costs such as return shipping and duties; reports are limited but indicate concerns over extra charges and fairness.

Share of mentions
6%
Mixed
โšก

User experience

Some reviewers praise the website and speedy delivery, while others report broken return links, out-of-stock issues and slow return processing.

Share of mentions
11%
Mixed
๐Ÿ”ง

Product quality

A small number of reviews report incorrect items or sizing problems; more common are complaints tied to returns and order handling than product defects.

Share of mentions
8%
Weak
๐Ÿ“ž

Communication

Frequent complaints describe unresponsive customer support, unanswered emails, no phone contact, and lack of explanation when orders are cancelled.

Share of mentions
22%
Weak
โญ

Overall experience

Most reviewers report negative overall experiences driven by refund and support issues; a minority note positive delivery speed and selection.

Share of mentions
25%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025

r
rosa ekoki klopa
trustpilot.com Oct 01, 2025

Love this site.

Love this site.. not sure what h...

T
Tania Ryman
trustpilot.com Oct 01, 2025

AVOID!!

Absolutely no way of contacting customer services apart from by email to which they hardly ever respond to. Waiting fo...

A
Anna
trustpilot.com Oct 01, 2025

No Refund being given, no replies to emails

I ordered a pair of trainers and had to return them, despite them being delivered back successfully (tracked by Post Office) I haven't received...

M
Margaret I
trustpilot.com Oct 01, 2025

Ordered online

I ordered an Anya Hindmarch Vanity Case online - A few hours later they cancelled my order. They took the money out of my account the next day and for...

B
BH
trustpilot.com Oct 01, 2025

Really poor

Really poor The order was cancelled with no communication. I sent two emails asking why, as the item was still being offered for sale - no response. I...

A
Alison
trustpilot.com Oct 01, 2025

Dont trust this retailer, possibility closed down

Would score 0 - bought trainers early December and returned shortly after, still no re...

s
seyedeh ebadi
trustpilot.com Oct 01, 2025

KEEP CANCELLING ORDER

...

H
Henrietta
trustpilot.com Oct 01, 2025

Order cancelled

Order was cancelled a week after...

P
Perjen
trustpilot.com Oct 01, 2025

Customer service

I contacted the customer service twice by email regarding my purchase, they did not reply to inquiries. I am very unhappy with your service. My order...

C
Cornelia Valensise
trustpilot.com Oct 01, 2025

This is the second time I order someโ€ฆ

This is the second time I order some items, pay only to find out later that they...

L
Lizzy A
trustpilot.com Oct 01, 2025

Cancelled an item with no explanation.

Cancelled an item w...

s
sofia KRAIT WINKLER
trustpilot.com Oct 01, 2025

Dont shop here

Dont shop here. They do not respond at all. Bought a small wallet in chain, they screwed up the customs form and the bag was stu...

M
Maisie
trustpilot.com Oct 01, 2025

Incorrect itemโ€ฆ

Unfortunately sent the incorrect item was sent. I have sent an email stating that the item was incorrect but havenโ€™t received an email rectif...

J
Jane Boddington
trustpilot.com Oct 01, 2025

Great website & fast shipping!

Great website &...

D
Dahlia Mesquita
trustpilot.com Oct 01, 2025

I send a email to u from monday to do aโ€ฆ

I send a email to u from monday t...

S
Shereen
trustpilot.com Oct 01, 2025

I need my item returned

I need my item returned, it doesn't fit and their book a return page comes u...

A
Aine Sheehan
trustpilot.com Oct 01, 2025

Excellent product choice plus speedyโ€ฆ

Excellent product choi...

S
SMatt
trustpilot.com Oct 01, 2025

Beware of Returns!

I bought a pair of Victoria Beckham Sky boots and returned them because they were too small. I fronted $216 for t...

B
Bianca Moss
trustpilot.com Oct 01, 2025

Horrible

Horrible, they have no number for customer service. I ordered a pair of Alexander McQueen shoes that were too small and returned the immediately. My D...

R
RitA
trustpilot.com Oct 01, 2025

Taxes and Duties for Switzerland

When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than...

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Conclusion

Reviewers frequently report issues with refunds, cancelled orders and unresponsive customer support; these are the most common patterns to consider. A subset of customers praise the website layout, product selection and fast delivery. If prompt refunds and reachable customer service are priorities, document shipments and retain tracking, and consider paying by a method that offers buyer protections. For international orders, customers should check duties and return costs in advance and confirm return procedures before purchasing.