Reviews Analyzed
20
We Collect & Analyze Reviews
Larizia
Experiences & Reviews
Larizia is an online fashion retailer operating an e-commerce website that sells clothing, footwear, bags and accessories. The site handles product listings, payments, order fulfilment, international shipping and returns. Consumers researching Larizia typically look for information about ordering, returns, shipping costs and customer support policies.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
18d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviewers report cancelled orders, delayed or missing refunds and problematic returns; a minority praise fast shipping or received refunds.
Share of mentions
Weak
27%
💰
Value for money
Several customers mention unexpected costs such as return shipping and duties; reports are limited but indicate concerns over extra charges and fairness.
Share of mentions
Mixed
6%
⚡
User experience
Some reviewers praise the website and speedy delivery, while others report broken return links, out-of-stock issues and slow return processing.
Share of mentions
Mixed
11%
🔧
Product quality
A small number of reviews report incorrect items or sizing problems; more common are complaints tied to returns and order handling than product defects.
Share of mentions
Weak
8%
📞
Communication
Frequent complaints describe unresponsive customer support, unanswered emails, no phone contact, and lack of explanation when orders are cancelled.
Share of mentions
Weak
22%
⭐
Overall experience
Most reviewers report negative overall experiences driven by refund and support issues; a minority note positive delivery speed and selection.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
No Refund being given, no replies to emails
"I ordered a pair of trainers and had to return them, despite them being delivered back successfully (tracked by Post Office) I haven't received..."
Anna
Trustpilot
Oct 01, 2025
Featured for: Return delivered; no refund or reply
Taxes and Duties for Switzerland
"When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than..."
RitA
Trustpilot
Oct 01, 2025
Featured for: Unexpected taxes; no company response
Great website & fast shipping!
"Great website &..."
Jane Boddington
Trustpilot
Oct 01, 2025
Featured for: Positive: great website and fast shipping
Incorrect item…
"Unfortunately sent the incorrect item was sent. I have sent an email stating that the item was incorrect but haven’t received an email rectif..."
Maisie
Trustpilot
Oct 01, 2025
Featured for: Incorrect item; return label link broken
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
r
rosa ekoki klopa
trustpilot.com
Oct 01, 2025
Love this site.
Love this site.. not sure what h...
T
Tania Ryman
trustpilot.com
Oct 01, 2025
AVOID!!
Absolutely no way of contacting customer services apart from by email to which they hardly ever respond to. Waiting fo...
A
Anna
trustpilot.com
Oct 01, 2025
No Refund being given, no replies to emails
I ordered a pair of trainers and had to return them, despite them being delivered back successfully (tracked by Post Office) I haven't received...
M
Margaret I
trustpilot.com
Oct 01, 2025
Ordered online
I ordered an Anya Hindmarch Vanity Case online - A few hours later they cancelled my order. They took the money out of my account the next day and for...
B
BH
trustpilot.com
Oct 01, 2025
Really poor
Really poor The order was cancelled with no communication. I sent two emails asking why, as the item was still being offered for sale - no response. I...
A
Alison
trustpilot.com
Oct 01, 2025
Dont trust this retailer, possibility closed down
Would score 0 - bought trainers early December and returned shortly after, still no re...
s
seyedeh ebadi
trustpilot.com
Oct 01, 2025
KEEP CANCELLING ORDER
...
H
Henrietta
trustpilot.com
Oct 01, 2025
Order cancelled
Order was cancelled a week after...
P
Perjen
trustpilot.com
Oct 01, 2025
Customer service
I contacted the customer service twice by email regarding my purchase, they did not reply to inquiries. I am very unhappy with your service. My order...
C
Cornelia Valensise
trustpilot.com
Oct 01, 2025
This is the second time I order some…
This is the second time I order some items, pay only to find out later that they...
L
Lizzy A
trustpilot.com
Oct 01, 2025
Cancelled an item with no explanation.
Cancelled an item w...
s
sofia KRAIT WINKLER
trustpilot.com
Oct 01, 2025
Dont shop here
Dont shop here. They do not respond at all. Bought a small wallet in chain, they screwed up the customs form and the bag was stu...
M
Maisie
trustpilot.com
Oct 01, 2025
Incorrect item…
Unfortunately sent the incorrect item was sent. I have sent an email stating that the item was incorrect but haven’t received an email rectif...
J
Jane Boddington
trustpilot.com
Oct 01, 2025
Great website & fast shipping!
Great website &...
D
Dahlia Mesquita
trustpilot.com
Oct 01, 2025
I send a email to u from monday to do a…
I send a email to u from monday t...
S
Shereen
trustpilot.com
Oct 01, 2025
I need my item returned
I need my item returned, it doesn't fit and their book a return page comes u...
A
Aine Sheehan
trustpilot.com
Oct 01, 2025
Excellent product choice plus speedy…
Excellent product choi...
S
SMatt
trustpilot.com
Oct 01, 2025
Beware of Returns!
I bought a pair of Victoria Beckham Sky boots and returned them because they were too small. I fronted $216 for t...
B
Bianca Moss
trustpilot.com
Oct 01, 2025
Horrible
Horrible, they have no number for customer service. I ordered a pair of Alexander McQueen shoes that were too small and returned the immediately. My D...
R
RitA
trustpilot.com
Oct 01, 2025
Taxes and Duties for Switzerland
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than...
Conclusion
Reviewers frequently report issues with refunds, cancelled orders and unresponsive customer support; these are the most common patterns to consider. A subset of customers praise the website layout, product selection and fast delivery. If prompt refunds and reachable customer service are priorities, document shipments and retain tracking, and consider paying by a method that offers buyer protections. For international orders, customers should check duties and return costs in advance and confirm return procedures before purchasing.