Larizia
Experiences & Reviews
Larizia is an online fashion retailer operating an e-commerce website that sells clothing, footwear, bags and accessories. The site handles product listings, payments, order fulfilment, international shipping and returns. Consumers researching Larizia typically look for information about ordering, returns, shipping costs and customer support policies.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report cancelled orders, delayed or missing refunds and problematic returns; a minority praise fast shipping or received refunds.
Value for money
Several customers mention unexpected costs such as return shipping and duties; reports are limited but indicate concerns over extra charges and fairness.
User experience
Some reviewers praise the website and speedy delivery, while others report broken return links, out-of-stock issues and slow return processing.
Product quality
A small number of reviews report incorrect items or sizing problems; more common are complaints tied to returns and order handling than product defects.
Communication
Frequent complaints describe unresponsive customer support, unanswered emails, no phone contact, and lack of explanation when orders are cancelled.
Overall experience
Most reviewers report negative overall experiences driven by refund and support issues; a minority note positive delivery speed and selection.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
No Refund being given, no replies to emails
"I ordered a pair of trainers and had to return them, despite them being delivered back successfully (tracked by Post Office) I haven't received..."
Taxes and Duties for Switzerland
"When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than..."
Great website & fast shipping!
"Great website &..."
Incorrect itemโฆ
"Unfortunately sent the incorrect item was sent. I have sent an email stating that the item was incorrect but havenโt received an email rectif..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
Love this site.
Love this site.. not sure what h...
AVOID!!
Absolutely no way of contacting customer services apart from by email to which they hardly ever respond to. Waiting fo...
No Refund being given, no replies to emails
I ordered a pair of trainers and had to return them, despite them being delivered back successfully (tracked by Post Office) I haven't received...
Ordered online
I ordered an Anya Hindmarch Vanity Case online - A few hours later they cancelled my order. They took the money out of my account the next day and for...
Really poor
Really poor The order was cancelled with no communication. I sent two emails asking why, as the item was still being offered for sale - no response. I...
Dont trust this retailer, possibility closed down
Would score 0 - bought trainers early December and returned shortly after, still no re...
KEEP CANCELLING ORDER
...
Order cancelled
Order was cancelled a week after...
Customer service
I contacted the customer service twice by email regarding my purchase, they did not reply to inquiries. I am very unhappy with your service. My order...
This is the second time I order someโฆ
This is the second time I order some items, pay only to find out later that they...
Cancelled an item with no explanation.
Cancelled an item w...
Dont shop here
Dont shop here. They do not respond at all. Bought a small wallet in chain, they screwed up the customs form and the bag was stu...
Incorrect itemโฆ
Unfortunately sent the incorrect item was sent. I have sent an email stating that the item was incorrect but havenโt received an email rectif...
Great website & fast shipping!
Great website &...
I send a email to u from monday to do aโฆ
I send a email to u from monday t...
I need my item returned
I need my item returned, it doesn't fit and their book a return page comes u...
Excellent product choice plus speedyโฆ
Excellent product choi...
Beware of Returns!
I bought a pair of Victoria Beckham Sky boots and returned them because they were too small. I fronted $216 for t...
Horrible
Horrible, they have no number for customer service. I ordered a pair of Alexander McQueen shoes that were too small and returned the immediately. My D...
Taxes and Duties for Switzerland
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than...
Conclusion
Reviewers frequently report issues with refunds, cancelled orders and unresponsive customer support; these are the most common patterns to consider. A subset of customers praise the website layout, product selection and fast delivery. If prompt refunds and reachable customer service are priorities, document shipments and retain tracking, and consider paying by a method that offers buyer protections. For international orders, customers should check duties and return costs in advance and confirm return procedures before purchasing.