Most reviews describe ongoing problems after purchase, especially with order handling and support. Many say shoes arrived damaged or broke after very little wear. A smaller group mentions comfortable, well-made styles and an easy exchange. Several accounts also point to shipping delays and vague status updates.
Examples from available reviews (Nov 2022 – Mar 2026).
Platform boots fell apart on first wear and were uncomfortable.
“disintegrated on the first wear.”
One order never shipped and customer service didn't respond to inquiries.
“I’ve sent 3 emails to customer service with no reponse over the past 5 weeks”
Seamless exchange with quick, helpful customer service response.
“this may have been the best online return I’ve ever made.”
Shoes were comfortable, stylish, and well made with no problems.
“the shoes are comfortable, stylish, well made and unique.”
Many reviewers describe support that doesn’t respond and account issues that never get fixed. Complaints often mention calls that won’t go through, long holds, and returns that don’t lead to refunds. A few customers say exchanges were handled quickly and with help.
Many customers question the price after receiving shoes that arrive damaged or wear out quickly. Reviewers also mention expedited shipping charges and return fees, alongside claims that materials feel overpriced. A few who got well-made pairs say the value felt fair for the cost.
Customers often describe confusion and mistakes during order processing and online returns. Reviews mention trouble using store credit, orders charged after cancellation, and unclear return directions. Positive shopping experiences appear, but less often.
Several reviews mention defects right out of the box and fast wear, including soles coming off, bottoms shredding, scratches, and suede that scuffs or wears down. Some say the build feels cheap or even counterfeit. A smaller set praises comfort, fit, and sturdy construction.
Reviewers frequently mention shipping delays and delivery dates that shift without clear explanations. Many also report no replies by email, WhatsApp, or phone, plus inconsistent updates on production. A few customers received prompt confirmations and delivery details that matched expectations.
Reviews show a sharp split between bad and good experiences. Many focus on service problems and product defects. Positive comments point to a few cases of good fit, comfort, and fast returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a pair of shoes from Larroudé and I couldn't be more satisfied! The website was easy to navigate with clear pictures and descriptions of each product. Shipping was free and my order arrived in just a few days.
The quality of the shoes is outstanding, they are comfortable and stylish, which makes them perfect for any occasion. Another great aspect of Larroudé is the variety they offer, not only with their shoe collection but also their handbags and jeans.
Larroudé's dedication to customer satisfaction is evident in their hassle-free returns policy. They make it easy to return products if necessary, though I doubt you’ll want to part with your purchase!
Overall, my experience with Larroudé has been exceptional. From browsing the website to receiving my order - everything went smoothly. I will definitely be purchasing from them again in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Larroude is an online footwear brand selling women’s shoes. Its website offers boots, pumps, sandals, and seasonal styles. Listings show photos, sizing tips, and material notes such as leather or suede uppers with rubber or leather soles. Shoppers can buy in-stock items and place pre-orders through the site.