Reviews split between fast, helpful service with on-time delivery and clear breakdowns in shipping and follow-up. Many customers mention quick exchanges, in-store engraving, and ring materials they’re happy with. Several reviewers describe items not coming back after returns, orders canceled close to events, and support that doesn’t respond. Some buyers also point to fragile inlays and mixed scratch resistance on metal rings.
Examples from available reviews (Mar 2020 – Mar 2026).
Ordered ring arrived quickly and exchange for smaller size was smooth.
“The whole process was very smooth, I'm very satisfied with the ring.”
Ring sent for resizing was not returned and company stopped communicating.
“They no longer answer my phone calls, emails, chats, anything...”
Ring inlay repeatedly breaks and company refuses refund or proper help.
“Inlay falls out, cracks and chips so easily (dinosaur bone).”
Bought a tungsten ring and was pleased with its quality.
“I was impressed by the quality and craftsmanship of the piece.”
Many buyers describe fast processing and easy exchanges. Several mention expedited shipping, quick replacements, and delivery that arrived in time for events. Others report paid two-day shipping that showed up late and orders arriving in the wrong size.
Direct price praise is limited but does show up, including one review saying prices beat retail stores. Several positive reviews link good quality with a cost they found acceptable. One complaint hurts the value picture: a customer said the company wouldn’t refund or provide proper help for a defective inlay.
In-store visitors note fast engraving and staff who were friendly and helpful. Online buyers often describe a smooth checkout and simple size exchanges. The worst experiences center on orders canceled without notice or returns that weren’t tracked back to the customer.
Quality feedback depends on the material. Some customers praise tungsten workmanship and comfortable bands. Others say tungsten scratched more than expected, and that wood or fossil inlays cracked or fell out.
One group of reviewers says support didn’t respond by phone, email, or chat. Others describe quick replies and replacements sent right away. The no-response comments show up most in communication complaints, including canceled orders with no updates.
Feedback splits between quick, helpful purchases and order issues that never got resolved. Positive reviews highlight fast shipping, smooth exchanges, and rings that look good. Negative reviews focus on returns that went missing, cancellations close to important dates, and defect reports or contact requests that were ignored.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid for two day shipping but delivery took a week and no refund.
“paid for 2 day shipping, took a week.”
Requested size 14 but company sent size 11.5 and wrong exchange.
“I was requesting a size 14 but was sent 11.5.”
Ring sent for resizing was not returned and company stopped communicating.
“They no longer answer my phone calls, emails, chats, anything...”
I recently purchased a tungsten ring from Larson Jewelers, and I am extremely satisfied with my experience. First of all, the website was easy to navigate and had a wide selection of products that fit my budget. The best part was the personalized engraving option which allowed me to add a special touch to my purchase.
The shipping was fast and efficient, and I received my ring within just a few days of placing the order. Upon opening the box, I was impressed by the quality and craftsmanship of the piece. It has been several weeks since I've started wearing it daily and so far there have been no scratches or signs wear-and-tear.
What really stood out to me though is their lifetime warranty for their product; this shows confidence in their own work while also providing peace-of-mind for customers like myself. Lastly, when looking elsewhere online trying to find similar rings at discounted prices - they really do break industry barriers on base pricing.
Overall, Larson Jewelers exceeded my expectations in every aspect – price range affordability, ordering process ease-of-use/efficiency & speediness once an order had been placed -- outstanding customer service personally speaking!
Replaced wife's lost wedding ring with a great experience.
“Great experience in replacing my wife's lost wedding ring.”
Ring inlay repeatedly breaks and company refuses refund or proper help.
“Inlay falls out, cracks and chips so easily (dinosaur bone).”
Tungsten ring scratched easily despite advertised scratch resistance.
“it had quite a few scratches.”
Order processed and exchanged quickly, arriving before the wedding.
“received the new order all before my wedding took place!”
Ordered ring arrived quickly and exchange for smaller size was smooth.
“The whole process was very smooth, I'm very satisfied with the ring.”
Pleasant in-store visit with quick engraving and friendly staff.
“Had them engraved while we waited.”
Happy with ring but received it back in a dime bag without box.
“only to receive it back in a dime bag.”
Company promptly sent a replacement after the ring chipped.
“They sent me a replacement no questions asked just like the original.”
Order met expectations and was finished, shipped, and received quickly.
“They were quick to finish it, ship it and for me to receive it”
Comfortable band with a beautiful, unique wood inlay loved by wearer.
“The wood inlay on the black metal is just beautiful & so unique.”
Order canceled two days before wedding without updates or notice.
“They didn't update me on anything just cancelled my order today and my wedding is in 2 days.”
Engraved wedding ring processed immediately and arrived within a few days.
“The ring and engraving are beautiful.”
Great customer service, easy to work with and large ring selection.
“Great customer service, real easy to work with.”
Needed an exchange but the company was unresponsive to contact attempts.
“no one answers the phone, email or the text option they have.”
Customer service helped swap sizes swiftly and shipping was super fast.
“Shipping was super fast too.”
Ring had great quality and was priced much better than stores.
“Ring was great quality. Excellent price.”
Great experience with very helpful staff.
“All of them were really helpful!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Larson Jewelers is a U.S. jewelry retailer that sells wedding bands, engagement rings, and men’s rings. It offers rings in metals such as tungsten, along with styles that use wood or fossil inlays. Customers can get in-store services like engraving and resizing, and can also order online or by phone. The company ships finished pieces and lists phone and email contact options for support.