Reviews for Le Jardin Infini in this sample show divergent experiences. One customer praised reasonable prices, careful packaging, customization, and preserved-rose appearance; two others reported damaged goods, color bleeding, and declining flowers after a few days. Communication and order handling were also flagged: reviewers described ignored emails, staff calling personal numbers, and disputed cancellations. If you consider ordering, check stock and cancellation policies, request written confirmation of delivery details, and photograph packaging and contents on receipt to document any damage for claims.
Examples from available reviews (Apr 2022 – Feb 2026).
High quality preserved roses and attractive packaging exceeded my expectations.
“Each rose looked just as fresh as if they had been plucked that morning”
Employee called customer instead of emailing about order cancellation, causing frustration.
“Unreliable and unprofessional”
Flowers arrived damaged and deteriorated; company blamed shipping or customer.
“Some of the flowers have rips in their petals”
Mixed service reports: one reviewer described satisfying, attentive service, while two reports describe cancellations, blame-shifting, and unprofessional handling.
One review noted reasonable prices and perceived good value for preserved arrangements; other reviews did not comment on price.
Website and ordering were called simple and customizable by one customer; others reported handling or unpacking issues that harmed the experience.
Product quality reports vary: preserved roses described as lifelike and well presented by one reviewer, while others reported ripped petals, color bleeding, and deterioration.
Communication is a common complaint: reviewers reported ignored emails, staff calling personal phones, refusal to provide written notices, and poor follow-up.
Overall impressions split: one reviewer described an exclusive, satisfying delivery; two buyers reported damaged items, poor communication, and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Employee called customer instead of emailing about order cancellation, causing frustration.
“Unreliable and unprofessional”
Flowers arrived damaged and deteriorated; company blamed shipping or customer.
“Some of the flowers have rips in their petals”
I recently had the pleasure of experiencing Le Jardin Infini's preserved roses and I have to say, I was thoroughly impressed. Not only were their prices incredibly reasonable, but the quality of the flowers themselves exceeded my expectations.
The process of ordering was simple and straightforward. Their website offered a wide variety of unique flower arrangements to choose from, all beautifully designed with an elegant touch. I particularly appreciated how customizable each bouquet could be - allowing me to craft a perfectly tailored gift for my loved one.
When it arrived, the packaging was stunningly beautiful; The attention to detail really stood out from other florists that I've dealt with in the past. The presentation alone made it feel like such an exclusive and personal experience for both myself and my receiver.
But most importantly, when we opened up our box of preserved roses, we were blown away. Each rose looked just as fresh as if they had been plucked that morning - despite being preserved!
Overall, Le Jardin Infini provided us with unmatched customer service & satisfaction throughout every step of our transaction, from browsing through their collections online to witnessing one-of-a-kind beauty once delivered at our doorstep
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Le Jardin Infini is a floral retailer that sells arranged and preserved flowers online, typically for gifts and home display. Consumers researching the brand commonly compare product longevity, packaging, delivery options, return policies, and customer support. Searchers looking for reviews often seek information on preserved rose quality, shipping condition, and after-sales responsiveness.