Customer feedback splits between praise for the product and complaints about delivery. Positive notes point to preserved roses and careful packaging. Negative comments mention flowers arriving damaged or already deteriorating, plus one case of an unexpected phone call about a cancellation. A few reviews also flag communication problems.
Examples from available reviews (Apr 2022 – Mar 2026).
Flowers arrived damaged and deteriorated; company blamed shipping or customer.
“Some of the flowers have rips in their petals”
High quality preserved roses and attractive packaging exceeded my expectations.
“Each rose looked just as fresh as if they had been plucked that morning”
Service comments focus on how orders are handled and the condition on delivery. Several reviews say flowers arrived damaged or deteriorated. One review says a staff member called about a cancellation instead of sending an email.
These reviews rarely mention price or value. None directly connect cost to satisfaction or disappointment.
Positive feedback highlights attractive packaging and presentation. Negative feedback centers on flowers arriving in poor condition and the frustration that followed. At least one review calls out packaging quality as a clear plus.
Reviews show a sharp split on product quality. One reviewer says the preserved roses looked fresh and were well presented. Another reports torn petals and overall deterioration on arrival.
Communication issues come up, but not often. One reviewer describes a cancellation handled by phone instead of email, which they found frustrating. No other consistent communication pattern shows up in the sample.
Overall impressions split between strong product satisfaction and problems with delivery or order handling. Positive reviews point to preserved-rose quality and presentation. Negative reviews focus on damaged flowers and an unexpected cancellation call.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Employee called customer instead of emailing about order cancellation, causing frustration.
“Unreliable and unprofessional”
Flowers arrived damaged and deteriorated; company blamed shipping or customer.
“Some of the flowers have rips in their petals”
I recently had the pleasure of experiencing Le Jardin Infini's preserved roses and I have to say, I was thoroughly impressed. Not only were their prices incredibly reasonable, but the quality of the flowers themselves exceeded my expectations.
The process of ordering was simple and straightforward. Their website offered a wide variety of unique flower arrangements to choose from, all beautifully designed with an elegant touch. I particularly appreciated how customizable each bouquet could be - allowing me to craft a perfectly tailored gift for my loved one.
When it arrived, the packaging was stunningly beautiful; The attention to detail really stood out from other florists that I've dealt with in the past. The presentation alone made it feel like such an exclusive and personal experience for both myself and my receiver.
But most importantly, when we opened up our box of preserved roses, we were blown away. Each rose looked just as fresh as if they had been plucked that morning - despite being preserved!
Overall, Le Jardin Infini provided us with unmatched customer service & satisfaction throughout every step of our transaction, from browsing through their collections online to witnessing one-of-a-kind beauty once delivered at our doorstep
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Le Jardin Infini is a florist brand focused on preserved and arranged flowers for gifts and home decor. It sells bouquets and boxed arrangements through an online store. Listings usually show photos, sizing or stem-count details, and care instructions for preserved blooms. Customers can reach support by email or phone for orders and questions.