Reviews most often point to ongoing after-sales problems and repeated hardware issues. Many describe slow or missing refunds, refused repairs, and delivery mistakes. A smaller group highlights sturdy laptops that handle everyday and remote work well. Some also mention laggy input and unwanted preinstalled apps.
Examples from available reviews (Apr 2022 – Mar 2026).
Returned order but Lenovo delayed refund well beyond legal timeframe.
“Lenovo has still not refunded me”
New laptop shows frequent black screens, cursor movement, and instability.
“black screen that pops up every 55 seconds”
Laptop works well and meets remote work needs.
“it has been working well”
Chat bot prevented order cancellation and no human support option existed.
“There is no option to chat with a human.”
Many customers say refunds and returns go wrong. Several reviews describe support that is hard to reach or unhelpful, warranty claims being rejected, and devices going through repair after repair. Some customers also say premium support and paid plans were unavailable or did not help.
Some reviewers say recent purchases feel less durable and not worth the price. A smaller group reports strong value from certain models, including professional ThinkPad units. Complaints about value often tie back to repair bills, refused service, or devices that fail quickly.
Multiple accounts mention input problems and software bloat, such as unresponsive keys and unwanted apps coming back after setup. Some say automated channels prevent order changes and cancellations, leaving no clear way to reach a person. These obstacles add to the frustration during returns and repairs.
Many reports describe hardware trouble, including repeated crashes, black screens, broken displays or hinges, weak battery life, and network adapter problems. A separate but smaller set praises solid build quality and dependable everyday performance in specific laptop lines. Several customers describe repairs that did not fix the problem long term.
Reviews often mention delivery and tracking problems, such as packages marked delivered without a signature and shipments unexpectedly routed from overseas. Customers cite chatbots and website issues as roadblocks to reaching support or changing orders. Follow-up from after-sales teams is often described as slow or inconsistent.
Feedback clusters at two ends: many low ratings tied to service breakdowns and hardware defects, and a smaller number of higher ratings focused on device performance. When service fails, some customers say they had to go through banks or third parties to get refunds. Negative service accounts appear more often than the scattered positive product reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · Collected.reviews (1) · Quotes shortened · As of: March 2026
New laptop failed and customer service handled recovery poorly and slowly.
“Blue screen of death with a “critial_process_died” error code.”
Laptop quality poor and support delayed a hardware repair without escalation.
“Lenovo Support are unreliable, inefficient and ineffective.”
Order not shipped, cancellation denied, and support gave no resolution.
“They won’t ship it, and at the same time they won’t let me cancel it.”
Wi‑Fi adapter failed and VIP support has been slow and unhelpful.
“the Intel Wi-Fi 7 adapter suddenly stopped working.”
ThinkPad P1 seems good quality and affordable after short use.
“good quality at an affordable price.”
Repair service ignored primary issues and provided poor communication.
“Primary battery issue completely ignored in favor of minor cosmetic damage”
Lenovo Vantage reduced battery life and suggested purchasing new batteries.
“I get approximately 40 minutes of battery life”
Custom small-business order was delayed and shipped missing CDROM drive.
“the CDROM drive is unavailable”
Product not delivered and Lenovo refused refund, required bank dispute.
“Failed to deliver the product I ordered. Then wouldn't provide a refund.”
Perceived decline in build quality and poor support reduce value.
“not worth the price.”
Purchased software couldn't be installed and support refused assistance.
“I literally feel like we were robbed of $250.”
Premium support repeatedly failed with dropped calls and unresolved issues.
“Cut-offs are the rule. No callbacks are the rule.”
I recently purchased a Lenovo laptop and my overall experience was great. The website was very easy to navigate, and I found the perfect laptop for my needs. I appreciated the various options they had available like ThinkPad, Ideapad, Legion, Yoga and Chromebooks catering to different customer demands provides extensive flexibility to choose from.
The customization process was straightforward with plenty of options to make this product personalized just for me. Shipping was prompt as promised in their delivery timeline and arrived without any damage.
What impressed me the most about Lenovo were how well-built it is especially designed keeping business users in mind who need tough machines that can stand up to wear & tear over time - which perfectly fit my needs too! Besides sturdy hardware build-up rest all features are smooth enough even not-so-tech savvy people can get hands-on quickly.
Overall, my Lenovo purchase lived up to my expectations; I enjoyed a user-friendly site design with several top-notch laptops available on offer ensuring excellent performance backed by an industry-trusted computer manufacturer.| The three characters are
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lenovo is a multinational technology company that designs and makes personal computers, workstations, tablets, and monitors. Its lineup includes ThinkPad business laptops, IdeaPad consumer notebooks, Legion gaming systems, and server and storage products for data centers. Lenovo also offers software, device management tools, and enterprise services such as warranties and paid support plans. It sells through its own online stores, business channels, and retail partners worldwide, and runs regional manufacturing and research sites.