The provided reviews show a split between positive product ownership experiences (site ease, solid builds on some models) and recurrent operational problems. Many consumers reported delivery delays, reroutes, and slow or missing refunds; others described warranty or ADP claim denials. Hardware complaints include display/backlight issues, crashes and poor battery life on several devices. Prospective buyers may want to document shipments and warranty communications, consider retailer purchase channels for easier returns, and review warranty/ADP terms carefully before buying.
Examples from available reviews (Apr 2022 – Feb 2026).
The reviewer had a positive purchase with a well-built, customizable Lenovo laptop.
“I recently purchased a Lenovo laptop and my overall experience was great.”
Laptop works well and meets remote work needs.
“it has been working well”
Delivery failed repeatedly and customer service provided no help.
“UPS repeatedly failed to deliver and gave no clear updates.”
ADP claim for liquid damage was denied despite terms indicating coverage.
“Lenovo is selling ADP protection but refusing to honor it when customers actually need it.”
Many reviews report repeated delivery delays, reroutes to carrier points, and slow or stalled refund processing; a small number mention prompt shipping.
Multiple reviewers say paid protections or premium plans were denied or not delivered, and some report losing funds during long refund processes.
Mixed feedback: some praise the website, customization, and devices in daily use, while others report poor shopping flows or nonfunctional website features.
Several reports describe hardware issues: display problems, backlight bleed, crashes, poor battery life and devices failing shortly after purchase.
Frequent complaints about unresponsive or fragmented customer service, repetitive or generic answers, and being passed between teams without resolution.
Overall reviews skew negative: many customers report unresolved delivery, repair or support problems, though a few owners note satisfactory performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · Collected.reviews (1) · Quotes shortened · As of: February 2026
New laptop failed and customer service handled recovery poorly and slowly.
“Blue screen of death with a “critial_process_died” error code.”
Laptop quality poor and support delayed a hardware repair without escalation.
“Lenovo Support are unreliable, inefficient and ineffective.”
Order not shipped, cancellation denied, and support gave no resolution.
“They won’t ship it, and at the same time they won’t let me cancel it.”
Wi‑Fi adapter failed and VIP support has been slow and unhelpful.
“the Intel Wi-Fi 7 adapter suddenly stopped working.”
ThinkPad P1 seems good quality and affordable after short use.
“good quality at an affordable price.”
Repair service ignored primary issues and provided poor communication.
“Primary battery issue completely ignored in favor of minor cosmetic damage”
Lenovo Vantage reduced battery life and suggested purchasing new batteries.
“I get approximately 40 minutes of battery life”
Custom small-business order was delayed and shipped missing CDROM drive.
“the CDROM drive is unavailable”
Product not delivered and Lenovo refused refund, required bank dispute.
“Failed to deliver the product I ordered. Then wouldn't provide a refund.”
Perceived decline in build quality and poor support reduce value.
“not worth the price.”
Purchased software couldn't be installed and support refused assistance.
“I literally feel like we were robbed of $250.”
Premium support repeatedly failed with dropped calls and unresolved issues.
“Cut-offs are the rule. No callbacks are the rule.”
I recently purchased a Lenovo laptop and my overall experience was great. The website was very easy to navigate, and I found the perfect laptop for my needs. I appreciated the various options they had available like ThinkPad, Ideapad, Legion, Yoga and Chromebooks catering to different customer demands provides extensive flexibility to choose from.
The customization process was straightforward with plenty of options to make this product personalized just for me. Shipping was prompt as promised in their delivery timeline and arrived without any damage.
What impressed me the most about Lenovo were how well-built it is especially designed keeping business users in mind who need tough machines that can stand up to wear & tear over time - which perfectly fit my needs too! Besides sturdy hardware build-up rest all features are smooth enough even not-so-tech savvy people can get hands-on quickly.
Overall, my Lenovo purchase lived up to my expectations; I enjoyed a user-friendly site design with several top-notch laptops available on offer ensuring excellent performance backed by an industry-trusted computer manufacturer.| The three characters are
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lenovo is a multinational technology company known for designing and manufacturing personal computers, laptops, workstations and monitors. Founded in 1984 and later acquiring IBM’s PC business, Lenovo markets product lines such as ThinkPad, IdeaPad, Legion, Yoga and Chromebooks to business and consumer buyers worldwide. People searching Lenovo reviews typically look for information on build quality, after-sales support, warranties (including accidental damage plans) and shipping or return experiences.