Review content shows a strong pattern of positive experiences with customer service and order help, including named agents and quick resolutions. Multiple reviewers report competitive pricing, coupons and satisfactory lens or frame quality. A single detailed negative review describes slow shipping, an ill-fitting replacement part and poor follow-up, including a disputed return cost. If you value responsive support and lower prices, these reviews suggest those strengths, but check return and shipping policies before ordering replacement parts or custom items.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordering sunglasses was easy, arrived quickly, and customer service was outstanding.
“They made ordering my sunglasses online easy and hassle-free.”
Multiple issues: slow shipping, wrong fit, and poor customer service follow-up.
“What a scam. Don’t recommend doing business with them.”
Vania corrected the order error and the boxes arrived promptly.
“The price was much better than some competitors.”
Reviewer praised customer care and inexpensive, high-quality progressive lenses.
“best lenses at 1/3 the price of Lens Crafters”
Most reviewers report responsive, helpful customer-service agents who resolve order problems quickly; one review cites slow service and no callback.
Several reviewers highlight competitive pricing, coupons and notable savings; one reviewer felt return costs reduced perceived value.
Many customers describe easy ordering, quick issue resolution and fast delivery; a single review reports a more difficult return and reorder process.
Some reviewers praise lens and frame quality or correct fulfillment; one reviewer reported a replacement lens that did not fit.
Reviewers often call out quick, clear responses and named agents who helped by phone or chat; one review notes missed callbacks and poor follow-up.
Most reviews express positive overall experiences and repeat purchases; one detailed complaint describes multiple failures in a single order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Have ordered online from other companies in the past and had several nightmare experiences. Hands down LensDirect.com for the best online. They made ordering my sunglasses online easy and hassle-free. I purchased a pair of Emory sunglasses and I had no problems whatsoever. Prices were among the best I found. The glasses arrived quickly and were exactly what I ordered. Not only did I get the product very quickly, but I was even able to use another coupon, so I saved tons more than I expected! The Customer Service experience was outstanding. They have me as a customer for life. I will always come back!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
LensDirect is an e-commerce retailer of contact lenses, prescription eyewear, sunglasses and replacement lenses. The company sells both brand-name and value options through its website, processes prescriptions and offers customer support for ordering, returns and technical questions. Consumers searching reviews typically look for information about ordering, shipping, pricing and after-sale support.